Welcome!
Welcome to the Mayor’s Action Center commonly referred to as “The MAC”, a division of Constituent Services. In addition to the MAC, Constituent Services include:
- Boards and Commissions
- Proclamations and Recognition Letters
- Constituent Issue Resolution
Notices...
Information about Fall 2009 Leaf Collection
Click Here to request a service or report a problem
Haga un clic aquí para someter su solicitud de servicio o reportar un problema
Click Here to let us know what you think about this new Web site!
Mission, Vision & Values….
In support of the Mayor’s vision, Constituent Services strives to be:
- The “eyes and ears” for the Mayor
- The “voice” for the citizens
- The “face” for government services
With an unyielding commitment to serving the citizens of Indianapolis as well as all benefactors and beneficiaries of city services, we are guided by the following principles:
Our Vision
Constituent Services will transform how citizens connect to government services through:
- Improving diagnosis of citizen needs
- Increasing satisfaction from citizens
- Developing superior relationships with internal government service providers
- Implementing a highly trusted and respected organization
- Assigning highly qualified individuals to serve on boards and commissions
Our Mission
Constituent Services’ mission is to serve as a single point of contact for constituents to request services and report concerns; as well as to ensure that the best, brightest and most capable citizens serve to represent Indianapolis on boards, commissions and committees.
Values
- Citizens and Their Neighborhoods First. We view Indianapolis government service success through the eyes of our citizens.
This means actively pursuing ways to improve quality and service to individuals and neighborhoods so that we keep our commitments to all of our beneficiaries.
- Lead Through Quality Service. We work to create faster, simpler, smarter solutions and to anticipate our citizens' needs. We challenge the way things have always been done.
- One Community, One Government, One Team. We treat everyone with respect, dignity and common courtesy no matter what their position in the community. We collaborate with others to achieve results.
- Integrity. We strive to act ethically, honestly and fairly in all situations. We are consistent in word and deed.
- Personal Accountability for Excellence. We believe that a promise made should be a promise kept. We establish, track and meet high-performance expectations.