1/17/2006
Media Contact:
Steve Campbell, [317] 327-3622
Jo Lynn Garing, [317] 327-3690 |
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Chief Greeson to take customer service calls in the Mayor’s Action Center tomorrow
IFD Chief is second city leader to take calls in order to better understand the system, suggest improvements
INDIANAPOLIS - Indianapolis Fire Department Chief James Greeson will be on the front line of city government tomorrow as he takes calls in the Mayor’s Action Center (MAC), a part of the city’s "Customer Service Representative of the Week" effort.
Once a week for the remainder of 2006, leaders in city government will take calls for an hour in the MAC, allowing them to be introduced to all the reasons for which residents call the MAC and making them more knowledgeable about the needs of Indianapolis residents.
WHEN: TOMORROW - Wednesday, January 18
9:30-10:30 a.m.
WHERE: Mayor’s Action Center
21st floor, City-County Building
The MAC is the one-stop call center for questions, concerns and service requests from city government. Common calls include potholes, animal complaints, and trash pickup.
New technologies and business practices have cut the wait time down to 90 seconds on average. The MAC received 247,418 calls last year. Further improvements, including better tracking and better electronic access, are in development.
To contact the MAC to report a problem or request a city service, residents should call [317] 327-4622 or go online to www.indygov.org.
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