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Frequently Asked Questions
Q: Fire House Alerting System (FHAS) is not working properly. What should I do?
A: You should "cold start" the MDT (turn off and then back on), reset the Spectra radio and reset the printer. After you've completed these steps, call dispatch and have them send a test run. If the trouble issue isn't resolved, call the MECA HelpDesk and Motorola will be notified.
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Q: I am having problems with my STX SMA. Can I get a new one?
A: Motorola's STX model radio shoulder microphones are no longer available and Motorola has stopped production. In the meantime, MECA has made efforts to find refurbished SMAs and MECA Systems Technicians will work to make any repairs they can. The STX radio will not be compatible with the new digital system and will soon be obsolete.
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Q: When can we expect to get new radios?
A: All of MECA's customers must have digital Motorola model radios by December 2007 to be compatible with the new digital voice radio system. Please follow up directly with your agency to find out when your agency plans to distribute compatible radios to their personnel.
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Q: My MDT laptop displays "Poor RF" or "No Response from Network." What should I do?
A: First, shut down the ZClient and turn off the laptop. Next, flip the VRM power toggle switch to off and remove the laptop from the mount. Now reinsert the laptop back into the mount, flip the toggle switch back to on, power laptop back to on, open ZClient, and try again. If this does not resolve the problem, the VRM is likely the problem and you should call the MECA HelpDesk. The Systems Technician on duty will write up a Motorola ticket for repair.
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Q: How late is the MECA HelpDesk open?
A: The MECA HelpDesk is open 24 hours a day, 7 days a week, 365 days a year, including holidays.
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Q: I'd like to get a group added to my pager or a talkgroup added to my radio. How do I get them added?
A: If you'd like to get another talkgroup added to your radio you'll need to provide MECA with written permission from the agency you'd like added. If it is a talkgroup within your agency, you'll need to have your supervisor provide written permission to MECA. The same applies for pager groups.
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Q: Can I buy pagers from eBay?
A: No. MECA is not able to program pagers that are not compatible with our paging system.
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Q: My battery is dead. Can I swap it out with one of MECA's?
A: MECA cannot swap batteries with agencies. MECA can issue you a new battery and your agency will be billed for the new battery.
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Q: The amplifier in our fire house is blown, what do we do?
A: MECA does not maintain Fire House Alerting System amplifiers. You must contact a local electronics dealer to have your amplifier either repaired or replaced.
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Q: I am a dispatcher and we are experiencing poor radio audio quality. How can I better explain to the MECA Systems Technician about the problem?
A: The staff at MECA understands that, as first responders, you have limited time to report detailed information to the Systems Technician. Here is some information that is helpful to our Systems Technician in diagnosing the problems: First, note the location of the officer and the talkgroup. Second, try to determine if the problem is intermittent, if it is one user or multiple users having the problem and if the audio problem is experienced from the officer's radio to the dispatch and/or visa versa and/or if it is the officer's radio to another officers' radios. The Systems Technician will write up a ticket for Motorola including these details. The details are sometimes critical to finding a resolution. Please be sure to have any officer whose individual radio seems to be the problem come to the MECA HelpDesk directly.
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