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Department of
Business and Neighborhood Services

Welcome to the Department of Business and Neighborhood Services (BNS) formerly the Department of Code Enforcement. Not only have we changed our name, but we have joined with Indianapolis Animal Care Services (ACS) formerly Indianapolis Animal Care and Control, and are improving operations to streamline programs and services for you!

What's New!


ATTENTION: Beginning January 15, 2019, the Indy.Gov URL will take users to the new Indy.Gov website. Some bookmarks may no longer exist. Please be sure to follow BNS on Facebook, Twitter and Linkedin for information on upcoming Taxi Cab Inspections, Hearing & Meeting Agendas and more. Visit My.Indy.Gov to view your brand new digital city hall!


Shared Mobility Ordinance (Chapter 905)


Shared Mobility Device (Scooter) Parking Complaints

Per Chapter 905 of the City-County code, the Department of Business and Neighborhood Services (BNS) is responsible for enforcing the licensing of shared mobility system operators and parking of devices in the public right-of-way. BNS is only allowed to issue fines to the companies for illegally parked devices, not the users themselves.
Devices should be parked as follows:
  • In an upright manner
  • Leaving at least 4 feet of unobstructed passage in the public right-of-way
  • In the grassy section of the public right-of-way between the sidewalk and street, but NOT in any landscaped areas
  • At bike racks or docking stations (if available)
  • Not blocking bus stops, shelters or signs, loading zones, accessible parking zones or spaces for people with disabilities, curb ramps or driveways
  • Not blocking any entrance or exit from any building
  • Not in streets or alleys
  • Not on private property without permission of the property owner and compliance with applicable zoning code
If you find a scooter that is not parked within these rules, please contact the operator directly for the fastest removal or adjustment of the devices.
Contact information for each operator is below. The color behind the name corresponds to the primary color of the device to help callers identify which company to contact.
Lime (Green) 1(888)-LIME-345 or
Bird (Black) 1(866)-205-2442 or

General Info

1200 Madison Ave.,
Ste. 100

Indianapolis, IN 46225
Phone: (317) 327-8700
Fax: (317) 327-5174
Mon: 8 a.m. - 5 p.m.
Tues: 8 a.m. - 5 p.m.
Wed: 12 p.m. - 5 p.m.
Thurs: 8 a.m. - 5 p.m.
Fri: 9 a.m. - 5 p.m.
*Drop-offs accepted up until 5 p.m. (close of business). 
For same-day turnaround consideration, items requiring review or research should be submitted no later than 3:30 p.m.
Submission before 3:30 p.m. does not guarantee same-day approval. Reviews and wait times may vary based on customer demand.*

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