Comcast Report

Subscriber Totals - January 2006

Operator's Incoming Calls Report - January 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - January 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - January 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - January 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - January 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - January 2006

Local Community Interest Report - January 2006

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Events & Sponsorships

• Comcast donated several Carhartt jackets and overalls to the Wheeler Mission, January 6.

• Comcast was a sponsor of the Mayor's Fifth Annual Celebration of Diversity Awards Luncheon, January 25. Mayor Bart Peterson recognized companies and organizations that embrace the inclusion of diverse people in their workplace leadership, community involvement and employee development.

• Comcast sponsored former Congressman and author, J.C. Watts' lecture, "Join Hands for Results," January 30, as part of the Butler University's Distinguished Diversity Lecture Series. This series was developed to increase awareness and understanding of differences and similarities among people of different races through increased dialogue and cultural interaction.

Public Service Announcements

• BRAG, "Meeting" -- $4580

Newsmakers

• Ayanna Williams, United Christmas Service

• Becky Skillman, Lt. Governor

• Dr. Bobby Fong, Butler University

• Brent Steele, State Senator

• Brian Bosma, Speaker of the House

• Carolene Mays, State Representative

• Cindy Noe, State Representative

• Connie Lawson, State Senator

• David Orentlicher, State Representative

• Edie Olsen, Family Services

• Ginny Cain, City-County Councilor

• Greg Porter, State Representative

• Helen Cross, Fairbanks

• Jim Merritt, State Senator

• Jim Shella, WISH-TV

• John Pickett, Indianapolis Opera

• John Myrland, Indianapolis Chamber of Commerce

• Linda Carmody, Better Business Bureau

• Lloyd Wright, WFYI-TV

• Major Jim Hoskin, Salvation Army

• Michelle Cohen, Indiana Recycling Coalition

• Mike Delph, State Senator

• Mitch Daniels, Governor

• Pat Bauer, State Representative

• Phil Hinkle, State Representative

• Roland Dorson, Indianapolis Chamber of Commerce

• Sheila Klinker, State Representative

• Tamara Zahn, Indianapolis Downtown Inc.

• Vanessa Summers, State Representative

• Vi Simpson, State Senator