Comcast Report

Subscriber Totals - August 2006

Operator's Incoming Calls Report - August 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - August 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - August 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - August 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - August 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - August 2006

Local Community Interest Report - August 2006

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Events & Sponsorships

• Comcast sponsored the Sea Lion Splash exhibit at the Indiana State Fair, August 9 – 20. This tour consisted of family fun activities and an inside look into these fascinating animals. As part of our sponsorship, a group of approximately twenty (20) matches from Big Brothers Big Sisters of Central Indiana were treated to a free performance on August 19.

• Comcast sponsored two ABBA – The Tribute Symphony on the Prairie concerts at Conner Prairie, August 11 and 12. A Comcast employee staffed a booth, which provided giveaways for the trivia contest as well as a Karaoke contest for concertgoers.

• Comcast, along with Discovery Networks, sponsored "Race to Replace," a fundraising event for Indiana University Cancer Center and the Lance Armstrong Foundation, at the Indianapolis Motor Speedway, August 12. The event drew 365 cyclists from 33 states along with a special appearance by Lance Armstrong.

• Several Comcast employees participated in the Loop for Life ride around I-465, August 19. This annual motorcycle rally raises money for local chariteis and organizations that provide support and research for diseases that have impacted friends, family and others associated with Loop for Life and the Marion County Sheriff’s Department PAL Club.

• Comcast sponsored the 8th Annual Turn Up the Volume – Blast Ovarian Cancer walk, August 26 at Victory Field. Funds raised through the walk will help educational efforts toward development of a much-needed early diagnostic test for ovarian cancer.

• The Comcast Foundation awarded Girls, Inc. a $20,000 grant to support their Latina Initiative: Diversity through Learning. The program promotes tolerance, acceptance, and understanding of cultural diversity and involves activities in economic literacy, math, science, and technology. This funding from The Comcast Foundation will provide programming to more Latinas and other ethnically diverse girls through peer education and mentoring.

Public Service Announcements
August 2006

• Indianapolis Symphony Orchestra "Various Symphony on the Prairie" -- $92,040
• Indiana University Hospitals "Race 2 Replace" -- $175,565
• Midwest Music Summit "Rock Out" -- $26,975
• Indiana Sports Corp. "Corporate Challenge" -- $89,375
• Mt. Comfort Air Show "Casablanca" -- $65,715

• June Kihomoto, Asian-American Alliance
• Colleen Stacey, Ovar’coming Together
• Marlene Dotson, Latinos Against Sexual & Domestic Violence
• Harvey Mover, Loop for Life
• Tim Northcutt, Indianapolis Symphony Orchestra
• Sherlonda Anderson, Indiana Department of Administration & Equal Opportunity
• Michael Twyman, Nina Mason Pulliam Charitable Trust
• Courtney Crocker, Junior Achievement
• Cmdr. Greg Maguire, US Navy
• Linda Carmody, Better Business Bureau