Comcast Report
Subscriber Totals - September 2006
| |
Aug-06 |
Sep-06 |
Variance |
| Limited Only |
11,120 |
10,924 |
(196) |
| Other Basic Combo's |
107,872 |
108,031 |
159 |
| Bulk Equivalencies |
2994 |
2992 |
(2) |
| Total Basic |
121,986 |
121,947 |
(39) |
| Homes Passed |
245,385 |
245,599 |
214 |
| Penetration % |
50% |
50% |
|
Operator's Incoming Calls Report - September 2006
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
July |
August |
September |
3rd Quarter |
| Total Calls Received |
43,351 |
49,701 |
31,582 |
124,634 |
| Total Calls Handled |
42,565 |
48,608 |
30,898 |
122,071 |
| # of Calls Answered in 30 Seconds or Less |
38,747 |
43,601 |
28,107 |
110,455 |
| % of Calls Answered in 30 Seconds or Less |
91.03% |
89.70% |
90.97% |
90.48% |
| Busy Rate |
0.5% |
1.70% |
1.4% |
1.2% |
Complaint Summaries - September 2006
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
CA |
LTR |
BBB |
IURC (PUC) |
Atty Gen. |
Total Month |
| Digital Cable |
|
|
|
|
|
|
| Rates |
|
|
|
|
|
|
| Service Interruptions |
9 |
3 |
|
|
2 |
|
| Billing |
38 |
6 |
3 |
|
|
|
| Customer Service |
5 |
|
|
|
|
|
| Phones |
16 |
|
|
|
|
|
| Installations |
|
|
|
|
|
|
| Programming |
|
|
|
|
|
|
| Unburied Cable |
2 |
1 |
|
|
|
|
| Technical Service |
|
|
|
|
|
|
| Modem/Internet |
2 |
|
|
|
|
|
| Digital Voice |
|
|
|
|
|
|
| Late Fees |
|
|
|
|
|
|
| Miscellaneous |
1 |
1 |
|
|
|
|
| Total |
73 |
11 |
3 |
0 |
2 |
0 |
Service Interruption Report - September 2006
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
July |
August |
September |
3rd Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
100% |
100% |
| # of Planned Service Interruptions |
32 |
9 |
18 |
59 |
| # of Unplanned Service Interruptions |
37 |
41 |
31 |
109 |
| Estimated # of Subscribers With Interrupted Service |
12,761 |
7755 |
8419 |
28,935 |
| Total Service Interruption Hours |
32,855 |
12,304 |
13,268 |
58,427.00 |
| System Reliability % |
99.24% |
99.96% |
99.89% |
99.70% |
| *Service Interruptions are defined as more than two outages reported in the same node. |
Service Call Report - September 2006 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
July |
August |
September |
3rd Quarter |
| Total Service Calls Received |
6987 |
6988 |
6363 |
20,338 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
98.01% |
97.33% |
98.43% |
97.92% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.85% |
98.94% |
99.43% |
99.41% |
Installation Report - September 2006
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
July |
August |
September |
3rd Quarter |
| % Within 7 Days or by Customer Request |
100.00% |
100.00% |
100.00% |
100.00% |
Construction Report - September 2006
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Mayfair Village, Sec. 3 |
0.77 |
|
NS |
| 2 |
Cheswick Place, Sec. 2 |
0.61 |
|
NS |
| 3 |
Carroll Farms, Sec. 2 |
0.70 |
|
NS |
| |
Total Mileage |
2.08 |
|
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Local Community Interest Report - September 2006
Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.
Events & Sponsorship
- Comcast was a Gold Level sponsor of the Latino Coalition Against Domestic & Sexual Violence, Inc. "Right to Live Without Violence: Latinos Speak Out" statewide conference, September 7. This conference provided valuable information to non-Latino and Latino service providers and community leaders about the specific challenges faced by Latino families when dealing with abuse and offered culturally relevant interventions for responding to those issues.
- For the tenth consecutive year, Comcast was the presenting Sponsor of the 28th Annual Dick Lugar Community Run & Walk and Corporate Challenge, held on the campus of Butler University, September 16. Approximately 1,500 Hoosiers participated in the event and several Comcast employees participated in the activities. Comcast also promoted the event via a series of cross-channel commercials.
- Comcast sponsored the 25th Anniversary O’Reilly Auto Parts Fall 4Wheel & Off-Road Jamboree Nationals, September 23. This event provided family-oriented entertainment and Comcast customers received a discounted ticket price.
- Comcast was a sponsor of the Juvenile Diabetes Research Foundation’s "Walk to Cure Diabetes" at IUPUI, September 30. Comcast promoted the walk with public service announcements and hosed a visit by Scooby Doo.
Public Service Announcements
- Indianapolis Symphony Orchestra "River City Brass" -- $17,485
- Junior Diabetes Research Foundation "Walk to Cure Diabetes" -- $58,565
- Indiana Sports Corp. "Corporate Challenge" -- $50,765
- Circle City Classic "Game & Parade" -- $10,010
- All-Pro Dad "Tony Dungy" -- $6,435
Newsmakers
- Linda Carmody, Better Business Bureau
- Glenda Russell, Senior Expos
- Tiffany Dow, Indiana Black Pride
- Nancy Lonsinger, Juvenile Diabetes Research Foundation
- Mayor Deborah Cantwell, City of Lawrence
- Lisa Angrick, Binford Redevelopment and Growth
- Nancy Irsay, Nancy’s Retreat
- Tony Mason, Circle City Classic
- Marilyn Martin, Indianapolis Marion County Public Library
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