Comcast Report
Subscriber Totals - May 2006
| |
April-06 |
May-06 |
Variance |
| Limited Only |
10,883 |
10,965 |
82 |
| Other Basic Combo's |
109,601 |
109,482 |
(119) |
| Bulk Equivalencies |
3013 |
2981 |
(32) |
| Total Basic |
123,497 |
123,428 |
(69) |
| Homes Passed |
243,816 |
244,302 |
486 |
| Penetration % |
51% |
51% |
|
Operator's Incoming Calls Report - May 2006
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
April |
May |
2nd Quarter |
| Total Calls Received |
53,700 |
36,628 |
90,328 |
| Total Calls Handled |
53,112 |
36,242 |
89,354 |
| # of Calls Answered in 30 Seconds or Less |
48,930 |
31,623 |
80,553 |
| % of Calls Answered in 30 Seconds or Less |
92.13% |
87.26% |
90.15% |
| Busy Rate |
0.1% |
1.80% |
0.96% |
Complaint Summaries - May 2006
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
CA |
LTR |
BBB |
IURC (PUC) |
Atty Gen. |
Total Month |
| Rates |
1 |
|
|
|
|
1 |
| Service Interruptions |
28 |
|
|
|
|
28 |
| Billing |
33 |
14 |
2 |
|
3 |
52 |
| Customer Service |
7 |
|
|
|
|
7 |
| Phones |
36 |
|
1 |
|
|
37 |
| Installations |
1 |
1 |
|
|
|
2 |
| Programming |
1 |
|
|
|
|
1 |
| Unburied Cable |
2 |
|
|
|
|
2 |
| Technical Service |
3 |
|
|
|
|
3 |
| Modem/Internet |
4 |
|
|
|
|
4 |
| Digital Voice |
8 |
|
|
|
|
8 |
| Late Fees |
2 |
|
|
|
|
2 |
| Miscellaneous |
1 |
|
|
|
|
1 |
| Total |
127 |
15 |
3 |
0 |
3 |
148 |
Service Interruption Report - May 2006
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
April |
May |
2nd Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
100% |
| # of Planned Service Interruptions |
8 |
4 |
12 |
| # of Unplanned Service Interruptions |
58 |
67 |
125 |
| Estimated # of Subscribers With Interrupted Service |
5144 |
4541 |
9685 |
| Total Service Interruption Hours |
9924 |
7539 |
17,463.00 |
| System Reliability % |
99.99% |
99.99% |
99.99% |
| *Service Interruptions are defined as more than two outages reported in the same node. |
Service Call Report - May 2006 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
April |
May |
2nd Quarter |
| Total Service Calls Received |
6872 |
6691 |
13,563 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
99.20% |
99.15% |
99.18% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.81% |
99.72% |
99.77% |
Installation Report - May 2006
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
April |
May |
2nd Quarter |
| % Within 7 Days or by Customer Request |
100.00% |
100.00% |
100.00% |
Construction Report - May 2006
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Aspen Lakes |
0.56 |
0.46 |
APT |
| 2 |
Stone Bridge Condos (Phase 2) |
0.39 |
0 |
CON |
| 3 |
Coventry Park, Sec. 2 |
1.35 |
0 |
NS |
| 4 |
Carroll Farms, Sec. 1 |
1.21 |
0.89 |
NS |
| 5 |
Parks @ Winding Ridge, Sec. 1 |
2.62 |
2.09 |
NS |
| 6 |
Parks @ Winding Ridge, Sec. 2 |
0.66 |
0 |
NS |
| |
Total Milage |
6.79 |
3.44 |
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Local Community Interest Report - May 2006
Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.
Events & Sponsorships
-
Comcast was a sponsor of the International Center of Indianapolis 2006 International Citizen of the Year Award Dinner and Silent Auction, May 15. This year the silent auction raised $19,000 for the Center's programs which are aimed toward helping Indianapolis welcome and connect people of all cultures.
-
Comcast also supported the 6th Annual Lawrence Township School Foundation's "Light Their Future" Gala, May 20. The Lawrence Township School Foundation has provided financial support to the Metropolitan School District of Lawrence Township since 1983 and supports academic excellence through grants, scholarships and innovative programs that are not covered by tax dollars.
-
The Comcast Foundation awarded 1,728 high-school students a one-time grant of $1,000 toward their pursuit of higher education as part of the Comcast Leaders & Achievers Scholarship Program. The students were recognized by their school principals on the basis of community service, leadership skills, positive attitude, and academic achievement. Here in Indianapolis, 14 students received scholarships, totaling $14,000. Since its inception in 2000, the Comcast Leaders & Achievers Scholarship Program has awarded more than $5.8 million in scholarship grants.
Public Service Announcements
May 2006
-
Indianapolis Symphony Orchestra "Prairie Classical" -- $5,330
-
Indianapolis Symphony Orchestra "Prairie Pops" -- $2,730
-
Comcast "Leaders & Achievers Scholarships" -- $3,770
Newsmakers
-
Dr. Wallace McLaughlin, Father and Families Resource/Research Center
-
Anita Carpenter, ENCASA
-
Charity Counts, Indianapolis Children's Museum
-
David Orentlicher, State Representative
-
Dan Freas, Conner Prairie
-
Jeff Newman, GayIndy.org
-
Linda Carmody, Better Business Bureau
-
Michael Farabaugh, Miracle Ride for Riley Hospital
-
Nancie Boggs, Indianapolis Book Fest
-
Tim Arndt, March of Dimes
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