Comcast Report

Subscriber Totals - March 2006

Operator's Incoming Calls Report - March 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - March 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - March 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - March 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - March 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - March 2006

Local Community Interest Report - March 2006

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Events & Sponsorships

• Comcast was a Silver Column sponsor of the Indianapolis Neighborhood Housing Partnership's Home Fair, March 3 – 5, at Glendale Mall. The Home Fair is designed to provide assistance to people who are seeking to purchase their first home.

• Comcast partnered with the Indiana Blood Center and hosted an on-site blood drive, March 8. Twenty-one (21) employees generously rolled up their sleeves to help more than 100 Hoosiers in need of blood transfusions.

• Comcast sponsored "Noble Evening in the Garden," March 10, at the State Fairgrounds. This annual event is a preview of the Flower and Patio Show and features dozens of area restaurants showcasing items from their menu against the backdrop of the gardens. Comcast has sponsored the event since its inception nine years ago.

• Comcast sponsored the Center for Leadership Development's Annual Minority Achievers Awards Dinner, March 13, at the Convention Center. The Center for Leadership Development provides training and mentoring services for the city's underserved youth.

• Comcast was a sponsor of the United Way Annual Meeting, March 14. At the luncheon, United Way of Central Indiana recognized companies that participated in the 2005 fundraising campaign.

• Comcast hosted a C-SPAN School Bus visit to Lincoln Middle School, March 16 and the Indiana Social Studies Convention, March 17 at the Martin House & Lily Conference Center.

• Comcast sponsored the Lawrence Township School Foundation Invest for Success Community Investment Luncheon, March 17 at the Sheraton Hotel. Local Business leaders joined Gerry Dick, host of Inside Indiana Business, and learned more about ways they impact youth in their communities.

• Comcast employees sponsored a book drive and reading event for St. Vincent Children's Hospital, March 23. Close to twenty (20) employees personally interacted with several patients and their families during the visit and each patient was given their own personal book to take home.