Comcast Report

Subscriber Totals - July 2006

Operator's Incoming Calls Report - July 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - July 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - July 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - July 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - July 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - July 2006

Local Community Interest Report - July 2006

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Events & Sponsorships

• Comcast participated heavily in the Indiana Black Expo, serving as one of the Presenting Sponsors of the Corporate Luncheon, July 13. This year, Comcast stole the show when we presented $90,000 ($30,000 per year for the next 3 years) to Indiana Black Expo. The Comcast Foundation President's Fund grant will support IBE's flagship program, the Youth Video Institute, which teaches teens how to produce and edit their own videos. More importantly, the teens develop leadership skills and a sense of responsibility. Our Human Resource team worked the Employment Fair recruiting prospective employees, and an enthusiastic group of volunteers helped out at our booth on the floor of the Exhibition Hall. Comcast also sponsored a special appearance by Michael Wellington and Maurice Jasper, hosts of TV One's "Wet Paint."
• Comcast also sponsored the RCA Championships, July 15 – 23. This tournament attracts the world's best tennis players to Indianapolis and our sponsorship included a 2 for 1 ticket discount for customers.
• Comcast sponsored the 8^th Annual Mayor's Latino Forum, July 22 at Garfield Park. This cultural event attracted more than 8,000 attendees who enjoyed a free concert, health screenings, cultural exhibits and much more. Comcast volunteers manned a booth, educating the Latino community about the wide variety of products we offer in Central Indiana.
• Comcast also sponsored the Animal Planet Expo, July 22 - 23 at Fort Benjamin Harrison State Park. People and pets both enjoyed the various activities at the Expo and several Comcasters volunteered to work at our "Connection Zone." Comcast and Discovery Networks co-sponsored a $1,000 contribution to the Indianapolis Humane Society, which said they would apply the money to much needed supplies for the animals as they wait for new homes. The event included an exotic animal presentation at the Indianapolis Humane Society for approximately 50 YMCA youth campers. An Animal Planet celebrity along with an Indianapolis Zoo animal handler showcased several smaller variety exotic animals to the assembled youngsters who enjoyed learning more about the animals in our environment.

Public Service Announcements
July 2006

• Indianapolis Symphony Orchestra, "Multiple Symphony Spots" -- $117,975
• Indiana Black Expo, "Concert" -- $4,095
• City of Indianapolis, "Water Rate Increase" -- $6,695
• Circle City Classic, "Children's" -- $16,835
• Circle City Classic, "Cultural Arts Pavilion" -- $10,270
• St. Mary's Child Center "Loop for Life" -- $11,245
• Indiana Literacy Foundation "IN Conjunction" -- $21,060
• RCA Tennis Championships, "Road Trip" -- $23,595

  Comcast Newsmakers

• David Buchanan, Indiana War Memorial
• Rupert Boneham, Rupert's Kids
• Tina Reboulet, Kick for a Cure
• Harvey Mover, Loop for Life
• April Searcy, Stop Over, Inc.
• Joe Overton, A Home Within Reach
• Don Pennington, Marion County Fair
• Marissa Vargas, Hispanic Business Council
• Claudia Cummings, Indiana Dept. of Administration
• Dr. Becky Porter, IUPUI Diversity Department