Comcast Report

Subscriber Totals - February 2006

Operator's Incoming Calls Report - February 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - February 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - February 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - February 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - February 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - February 2006

Local Community Interest Report - February 2006

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Events & Sponsorships

• Comcast is the cable provider in Junior Achievement's Finance Park, a reality-based, hands-on simulation experience for 8th and 9th grade students in Indianapolis. Several Comcast employees joined students from Creston Jr. High School, on February 7 and 8 and helped facilitate the simulation that will help them make intelligent financial decisions in adulthood.

• Comcast was a sponsor of The Community of Saint Matthew Dinner, Dance and Silent Auction on February 10. Proceeds from the event support a number of St. Matthew charities including Little Sisters of the Poor and St. Matthew's Youth Services.

Public Service Announcements

• Noble of Indiana "Evening in the Garden" -- $184,405

• Indianapolis Neighborhood Housing Project "Home Fair" -- $45,175

Newsmakers

• Gov. Mitch Daniels

• Sen. Connie Lawson

• Lt. Gov. Becky Skillman

• Rep. Pat Bauer

• Rep. Phil Hinkle

• Rep. Vanessa Summers

• Rep. Carolene Mays

• Rep. Greg Porter

• Sen. Jim Merritt

• Rep. Sheila Klinker

• Rep. Brian Bosma

• Rep. Cindy Noe

• Sen. Mike Delph

• Sen. Vi Simpson

• Sen. Brent Steele

• Rep. David Orentlicher