Comcast Report

Subscriber Totals - June 2006

Operator's Incoming Calls Report - June 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - June 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - June 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - June 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - June 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - June 2006

Local Community Interest Report - June 2006

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Events & Sponsorships

• Comcast sponsored the Indiana Repertory Theatre (IRT) Celebrity Radio Show, June 3. This annual event helps IRT introduce theater to more than 50,000 children in 65 Indiana counties each year.

• Thirty-four (34) Comcast employees, family members and friends participated in the Miracle Ride for Riley Children’s Hospital on June 4. This annual motorcycle rally raises funds for leading-edge care and programs for thousands of Hoosier children. This is the fifth consecutive year Comcast has supported the event.

• Comcast sponsored the Lawrence Township School Foundation’s “Fore The Kids” Golf Tournament, June 8. This annual event provides a way for business leaders, educators, parents and community leaders to come together for a fun filled day of golf, while benefiting Lawrence Township schools.

• Comcast was a media sponsor for the Russian Festival at Clowes Hall, June 11. the event featured musical performances, food and arts from popular Russian culture. This is the eighth consecutive year Comcast has support the event.

• Comcast sponsored the 3rd Annual Indianapolis Book Fest, June 17. The Indianapolis Book Fest is a citywide celebration that promotes literacy activities, as well as the cultural diversity of the written word and performing arts in Indianapolis.

• Comcast sponsored Big Brothers Big Sisters of Central Indiana’s “Big Bash Benefit…Under the Big Top for Littles,” June 24. This annual fundraising event helps Big Brothers Big Sisters of Central Indiana develop mentors who are committed to helping boys and girls grow into the next generation of caring, confident, and competent adults.

• Comcast sponsored Youthlinks Indiana, June 26. For 18 years, Hoosiers have had the wonderful opportunity to play a round of golf while helping kids grow through sport and Indiana athletes fulfill their dreams. Co-presented since its inception by Indiana Sports Corporation and Indiana Black Expo, Youthlinks has raised more than $5 million for local youth-serving organizations.

Public Service Announcements
June 2006

• 1. Humane Society of Indianapolis “Jerome Sapp” -- $7,930

• Russian Festival “Tickets” -- $15,470

• Brownsburg Public Library “Untitled” -- $5,915

• Big Brothers/Big Sisters “Friends” -- $4,810

• Big Brothers/Big Sisters “Race Track” -- $2,275

• Indianapolis Symphony Orchestra “Classical” -- $28,405

• Indianapolis Symphony Orchestra “Pops” -- $21,840

• Indianapolis Symphony Orchestra “Sounds of the Season” -- $17,940

Newsmakers

• Christie Love, Lawrence Township School Foundation

• Dr. Marcia Goldstone, Jewish Community Relations Council

• Nancy Turner, American Lung Association

• Roberto Ponce, Mayor’s Latino Council

• Lisa Sirkin, Fit City

• Rusty Robertson, Comcast

• Joseph Heidenreich, Indianapolis Humane Society

• Susan Kreiner, Live Nation

• Alpha Garrett, Indiana Black Expo

• Dr. Jim Hermiller, The Heart Center of Indiana