Comcast Report

Subscriber Totals - April 2006

Operator's Incoming Calls Report - April 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - April 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - April 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - April 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - April 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - April 2006

Local Community Interest Report - April 2006

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Events & Sponsorships

• Comcast employees volunteered their time to work at the Indiana Aids Fund Steppin’ 4 Life event, at Martin University, April 8. Steppin’ 4 Life was a competitive step show and health fair event geared towards raising awareness in the community about HIV and AIDS.

• Comcast also supported the Annual St. Mary’s Child Center Auction, April 21. St. Mary’s Child Center provides services to children who have or are “at risk” for developmental, learning or behavioral problems and services 320 children each year from Marion County.

• For the 12th consecutive year, Comcast was a Platinum Sponsor of Race for the Cure, April 22. This annual event, held at the IUPUI campus, is the state’s largest fundraiser in terms of participants and dollars raised. This year’s goal was to draw more than 50,000 participants to raise more than $2 million for breast cancer research and treatment.

• Comcast was a sponsor of Indy Reads’ “Alphabet Affair,” April 29. This annual fundraising event helps Indy Reads fulfill their mission of improving the reading and writing skills of adults in Marion County.

• Comcast also supported the Ruth Lilly Health Education Center’s annual fundraising event, “An Evening with Three Chefs,” April 29. This fundraising event helps provide high-tech, hands-on instruction on serious health issues to more than 90,000 children and adults throughout Indiana.

• Comcast was a sponsor of Brooke’s Place for Grieving Young People’s “Enchanted Evening,” April 30. This fundraising event helps Brooke’s Place fulfill their mission of providing support to young people who have experienced the death of a loved one.

Public Service Announcements
April 2006

• Race for the Cure -- $59,215

Newsmakers

• Bridgett Bobel, Indy Reads

• David Orentlicher, State Representative

• Ted Maple, United Way’s Success by 6 Program

• Brooke’s Place

• Mike Delph, State Senator

• Rhonda Kittle, YMCA

• Susan Woodhouse, Junior League

• Nancy Jewell, Indiana Minority Health Coalition

• Mary Weiss, Race for the Cure

• Jim Dalton, DAMAR