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November 2006 Comcast Report
Comcast Report
Subscriber Totals - November 2006
| |
Oct-06 |
Nov-06 |
Variance |
| Limited Only |
11,261 |
11,378 |
117 |
| Other Basic Combo's |
107,748 |
107,594 |
(154) |
| Bulk Equivalencies |
2984 |
2986 |
2 |
| Total Basic |
121,993 |
121,958 |
(35) |
| Homes Passed |
245,732 |
246,220 |
488 |
| Penetration % |
50% |
50% |
|
Operator's Incoming Calls Report - November 2006
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
October |
November |
4th Quarter |
| Total Calls Received |
42,365 |
43,429 |
85,794 |
| Total Calls Handled |
41,574 |
42,112 |
83,686 |
| # of Calls Answered in 30 Seconds or Less |
37,101 |
36,387 |
73,488 |
| % of Calls Answered in 30 Seconds or Less |
89.24% |
86.41% |
87.81% |
| Busy Rate |
1.6% |
1.3% |
1.5% |
Complaint Summaries - November 2006
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
CA |
LTR |
BBB |
IURC (PUC) |
Atty Gen. |
Total Month |
| Digital Cable |
|
|
|
|
|
0 |
| Rates |
1 |
|
|
|
|
1 |
| Service Interruptions |
6 |
2 |
|
|
0 |
8 |
| Billing |
21 |
13 |
2 |
|
1 |
37 |
| Customer Service |
6 |
|
1 |
|
|
7 |
| Phones |
4 |
|
|
|
|
4 |
| Installations |
1 |
1 |
|
|
|
2 |
| Programming |
1 |
1 |
|
|
|
2 |
| Unburied Cable |
1 |
|
|
|
|
1 |
| Technical Service |
2 |
|
|
|
|
2 |
| Modem/Internet |
|
|
|
|
|
0 |
| Digital Voice |
2 |
|
|
|
|
2 |
| Late Fees |
|
|
|
|
|
0 |
| Miscellaneous |
2 |
1 |
|
|
|
3 |
| Total |
47 |
18 |
3 |
0 |
1 |
69 |
Service Interruption Report - November 2006
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
October |
November |
4th Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
100% |
| # of Planned Service Interruptions |
4 |
0 |
4 |
| # of Unplanned Service Interruptions |
31 |
2 |
52 |
| Estimated # of Subscribers With Interrupted Service |
4805 |
3192 |
7997 |
| Total Service Interruption Hours |
5795 |
5634 |
11,429.00 |
| System Reliability % |
99.92% |
99.95% |
99.94% |
| *Service Interruptions are defined as more than two outages reported in the same node. |
Service Call Report - November 2006 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
October |
November |
4th Quarter |
| Total Service Calls Received |
6047 |
6426 |
12,473 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
98.54 |
97.07 |
97.81% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.92% |
99.94% |
99.93% |
Installation Report - November 2006
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
October |
November |
4th Quarter |
| % Within 7 Days or by Customer Request |
100.00% |
100.00% |
100.00% |
Construction Report - November 2006
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Westbourne Condos |
0.58 |
|
CON |
| 2 |
Windsor Grove, Sec. 2 |
0.92 |
|
NS |
| 3 |
Clermont Lakes, Sec. 5 |
0.62 |
|
NS |
| 4 |
Cheyenne Lakes, Sec. 2 |
0.75 |
|
NS |
| 5 |
Ladywood Bluff |
0.67 |
0.25 |
NS |
| 6 |
Eagles Nest, Sec. 4 |
0.50 |
|
NS |
| |
Total |
4.04 |
0.25 |
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Local Community Interest Report - November 2006
Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreement.
Events & Sponsorships
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Comcast held their United Way Fundraising Campaign, November 6 – 22 and employees in Indianapolis generously donated more than $16,500 in support of local United Way agencies.
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Comcast donated new toys to the WRTV-6 Toy Drive . WRTV taped the donation and aired it during the 12 p.m. newscast on Thursday, November 30.
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