Comcast Report
Subscriber Totals - September 2005
| |
Aug-05 |
Sep-05 |
Variance |
| Limited Only |
10,509 |
10,206 |
(303) |
| Other Basic Combo's |
110,163 |
110,911 |
748 |
| Bulk Equivalencies |
3111 |
3110 |
(1) |
| Total Basic |
123,783 |
124,227 |
444 |
| Homes Passed |
241,036 |
241,260 |
224 |
| Penetration % |
51% |
51% |
|
Operator's Incoming Calls Report - September 2005
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
July |
August |
September |
3rd Quarter |
| Total Calls Received |
79,212 |
105,758 |
91,260 |
276,230 |
| Total Calls Handled |
76,527 |
100,636 |
88,931 |
266,094 |
| # of Calls Answered in 30 Seconds or Less |
60,688 |
68,099 |
70,807 |
199,594 |
| % of Calls Answered in 30 Seconds or Less |
79.30% |
67.67% |
79.62% |
75.01% |
| Busy Rate |
4.20% |
6.80% |
3.30% |
4.8% |
Complaint Summaries - September 2005
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
CA |
LTR |
BBB |
IURC (PUC) |
Atty Gen. |
Total Month |
| Rates |
2 |
0 |
0 |
0 |
0 |
2 |
| Service Interruptions |
3 |
1 |
0 |
0 |
0 |
4 |
| Billing (1) |
36 |
4 |
1 |
0 |
1 |
42 |
| Customer Service |
7 |
0 |
3 |
0 |
1 |
11 |
| Phones |
6 |
0 |
0 |
0 |
0 |
6 |
| Installations |
3 |
3 |
0 |
0 |
0 |
6 |
| Programming |
11 |
0 |
0 |
0 |
0 |
11 |
| Unburied Cable |
|
0 |
0 |
0 |
1 |
1 |
| Technical Service |
|
0 |
0 |
0 |
0 |
0 |
| Modem/Internet |
2 |
1 |
0 |
0 |
0 |
3 |
| Digital Voice |
|
1 |
0 |
0 |
0 |
1 |
| Late Fees |
|
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
2 |
1 |
1 |
0 |
0 |
4 |
| Total |
72 |
11 |
5 |
0 |
3 |
91 |
Service Interruption Report - September 2005
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
July |
August |
September |
3rd Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
100% |
100% |
| # of Planned Service Interruptions |
1 |
2 |
0 |
3 |
| # of Unplanned Service Interruptions |
107 |
74 |
73 |
181 |
| Estimated # of Subscribers With Interrupted Service |
8740 |
5790 |
4153 |
14530 |
| Total Service Interruption Hours |
14,325 |
15,911 |
7762 |
30,236.00 |
| System Reliability % |
99.82% |
99.98% |
99.99% |
99.90% |
| *Service Interruptions are defined as more than two outages reported in the same node. |
Service Call Report - September 2005 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
July |
August |
September |
3rd Quarter |
| Total Service Calls Received |
7804 |
9446 |
6340 |
17250 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
98.60% |
98.16% |
99.60% |
98.38% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
93.05% |
99.83% |
99.90% |
96.44% |
Installation Report - September 2005
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
July |
August |
September |
3rd Quarter |
| % Within 7 Days or by Customer Request |
100.00% |
100.00% |
100.00% |
100.00% |
Construction Report - September 2005
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Carroll Crossing, Sec. 2A |
0.92 |
0 |
NS |
| 2 |
Ashland Point, Sec 1B |
0.72 |
0 |
NS |
| 3 |
Ashland Point, Sec 2 |
0.44 |
0 |
NS |
| 4 |
Spring Run @ Winding Ridge, Sec. 5 |
1.05 |
0 |
NS |
| |
Total Mileage |
3.95 |
0 |
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Local Programming Report - September 2005
Events & Sponsorships
-
Comcast was a major media sponsor of the Solheim Cup at Crooked Stick Golf Course, September 6 – 11. Several technical employees worked hard for weeks in advance to set up various multi-media sites around the golf course and an enthusiastic group of volunteers helped out at our Event Vehicle, where we were able to do live product demonstrations. Comcast also sponsored a special appearance by Rich Lerner, host of Golf Central on The Golf Channel.
-
For the ninth consecutive year, Comcast was the presenting sponsor of the 27th Annual Dick Lugar Community Run, Walk and Corporate Challenge, held on the campus of Butler University, September 17. Approximately 1,500 Hoosiers participated in the event and several Comcast employees walked, ran or, manned water stations on the course. Comcast also promoted the event via a series of cross-channel commercials.
-
Comcast sponsored the annual charity golf outing of the Geist Sertoma Club, September 22. The event raised more than $2,900 to assist the children and families serviced by the Family Support Center of the Indianapolis Children's Bureau.
-
Comcast was a platinum level sponsor of Gleaners Food Bank's 5th Annual Harvest Moon Gala, September 24. This annual fundraising event helps enable Gleaners to distribute 135,000 pounds of food to hungry Hoosiers.
Public Service Announcements
-
Juvenile Diabetes Research Foundation "Scooby Doo Walk" -- $43,745
-
Leukemia & Lymphoma Society "Light the Night Walk" -- $19,695
-
Ronald McDonald House -- $21,190
-
Circle City Classic "2005 Tickets" -- $33,605
-
Gleaners Food Bank "New Logo" -- $13,130
-
Dick Lugar Run/Walk "Health Fair" -- $11,960
-
Dick Lugar Run/Walk "Family, Fun & Fitness" -- $36,530
-
Ovar'Coming Together "Whisper Walk" - $15,665
-
American Red Cross "Burton & Carson" -- $11,700
-
United Way "Success by 6 – Piggies" -- $21,125
Newsmakers
-
Steve Walker, United Way
-
Kirk Stahl, MARC, USA
-
John Clark, Sagamore Institute
-
Linda Carmody, Better Business Bureau
-
David Frizzell, State Representative
-
Bob Behning, State Representative
-
Ayanna Williams, United Way Day of Caring
-
Pamela Altmeyer, Gleaners Food Bank
-
Derelle Watson-Duvall, Kids' Voice of Indiana |
