Comcast Report
Subscriber Totals - October 2005
| |
Aug-05 |
Sep-05 |
Oct-05 |
Variance |
| Limited Only |
10,509 |
10,206 |
9996 |
(513) |
| Other Basic Combo's |
110,163 |
110,911 |
111,156 |
748 |
| Bulk Equivalencies |
3111 |
3110 |
3079 |
(32) |
| Total Basic |
123,783 |
124,227 |
124,231 |
448 |
| Homes Passed |
241,036 |
241,260 |
241,579 |
543 |
| Penetration % |
51% |
51% |
51% |
|
Operator's Incoming Calls Report - October 2005
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
October |
4th Quarter |
| Total Calls Received |
85,918 |
85,918 |
| Total Calls Handled |
84,927 |
84,927 |
| # of Calls Answered in 30 Seconds or Less |
78,816 |
78,816 |
| % of Calls Answered in 30 Seconds or Less |
92.80% |
92.80% |
| Busy Rate |
2.2% |
2.2% |
Complaint Summaries - October 2005
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
CA |
LTR |
BBB |
IURC (PUC) |
Atty Gen. |
Total Month |
| Rates |
5 |
0 |
0 |
0 |
0 |
5 |
| Service Interruptions |
4 |
0 |
0 |
0 |
0 |
4 |
| Billing |
24 |
9 |
4 |
0 |
0 |
37 |
| Customer Service |
3 |
0 |
0 |
0 |
0 |
3 |
| Phones |
4 |
0 |
0 |
0 |
0 |
4 |
| Installations |
1 |
1 |
1 |
0 |
0 |
3 |
| Programming |
5 |
0 |
0 |
0 |
0 |
5 |
| Unburied Cable |
1 |
0 |
0 |
0 |
0 |
1 |
| Technical Service |
0 |
0 |
0 |
0 |
0 |
0 |
| Modem/Internet |
2 |
0 |
0 |
0 |
0 |
2 |
| Digital Cable |
3 |
0 |
0 |
0 |
0 |
3 |
| Digital Voice |
2 |
0 |
0 |
0 |
0 |
2 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
5 |
2 |
0 |
0 |
1 |
8 |
| Total |
59 |
12 |
5 |
0 |
1 |
77 |
Service Interruption Report - October 2005
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
October |
4th Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
5 |
5 |
| # of Unplanned Service Interruptions |
53 |
53 |
| Estimated # of Subscribers With Interrupted Service |
5726 |
5726 |
| Total Service Interruption Hours |
10,544 |
10,544.00 |
| System Reliability % |
99.98% |
99.98% |
| *Service Interruptions are defined as more than two outages reported in the same node. |
Service Call Report - October 2005 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
October |
4th Quarter |
| Total Service Calls Received |
6264 |
6264 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
94.27% |
94.27% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.91% |
99.91% |
Installation Report - October 2005
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
October |
4th Quarter |
| % Within 7 Days or by Customer Request |
100.00% |
100.00% |
Construction Report - October 2005
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Peach Tree Cove |
0.59 |
0 |
NS |
| 2 |
Lakeland Trails, Sec. 4 |
0.35 |
0 |
NS |
| 3 |
Deer Run, Sec. 2 |
0.44 |
0 |
NS |
| 4 |
Bells Run, Sec. 2 |
0.79 |
0.08 |
NS |
| 5 |
Princeton Lakes, Sec. 3 |
0.37 |
0 |
NS |
| 6 |
Princeton Lakes, Sec. 4 |
0.31 |
0 |
NS |
| 7 |
Harmony, Sec. 3 |
0.91 |
0 |
NS |
| 8 |
Madison Walk Condos |
0.55 |
0 |
CON |
| 9 |
River Run, Sec. 10 |
0.76 |
0 |
NS |
| 10 |
Winona Place |
0.60 |
0 |
NS |
| 11 |
Hunters Crossing, Sec. 1A |
0.35 |
0.00 |
NS |
| 12 |
Hunters Crossing, Sec. 1B |
0.89 |
0 |
NS |
| |
Total Mileage |
6.91 |
0.19 |
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Local Community Interest Report - October 2005
Events & Sponsorships
-
More than 500 Comcast employees, friends, family members and neighbors volunteered for the Binford Boulevard Beautification Project, as part of Comcast's fifth annual company-wide day of service, Comcast Cares Day, October 1. Comcast partnered with Keep Indianapolis Beautiful, other neighborhood businesses and the Binford Redevelopment And Growth (BRAG) organization and planted 125 trees and 5,000 perennials between 65th – 75th Streets. Together, our volunteers logged more than 3,000 volunteer hours in one day. Noted guests included Steve Talley, City Council President, Teresa Lubbers, State Senator, Cindy Noe, State Representative and Beth White, Director of Neighborhood and Constituent Services from Mayor Peterson's office.
-
Comcast was a media sponsor of the Circle City Classic football game, benefiting Indiana Black Expo, October 1. We supported the Classic by airing more than $50,000 in advertising in Central Indiana.
-
Comcast was a sponsor of the Alzheimer's Association, "Memory Walk" at the Indiana State Fairgrounds, October 2. The walk raised funds to support individuals, families and care givers who struggle with the daily effects of Alzheimer's disease.
-
Comcast is a media sponsor of Lord of the Rings Motion Picture Trilogy – The Exhibition at the Indiana State Museum. This unique exhibit opened October 6 and will run through January, 2006. This touring exhibition, based on "The Lord of the Rings" film trilogy has toured some of the world's major cities, including Boston, London, Sydney, Singapore and now Indianapolis. Attendees get a behind-the-scene glance at many of the trilogies' costumes, armor, weapons, make-up and special effects.
-
Comcast was a sponsor of the Juvenile Diabetes Research Foundation's "Walk to Cure Diabetes" at IUPUI , October 8. Comcast promoted the walk with public service announcements and hosted a visit by Scooby Doo.
Public Service Announcements
-
Leukemia & Lymphoma Society "Light the Night Walk" -- $6,825
-
Juvenile Diabetes Research Foundation "Scooby Doo Walk" -- $17,680
Newsmakers
-
Linda Carmody, Better Business Bureau
-
Joe Bill Wiley, ALS of Indiana
-
Julian Peebles, Ruth Lilly Health Education Center
-
John Clark, Sagamore Institute
-
Joe Simpson, United Way of Central Indiana
-
Mike Howland, Noble of Indiana
-
Diane Baker, Head Start Family Development Services
-
Scott Schneider, City-County Council
-
Martha Boden, Humane Society |
