Comcast Report

Subscriber Totals - November 2005

Operator's Incoming Calls Report - November 2005

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - November 2005

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - November 2005

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - November 2005 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - November 2005

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - November 2005

Local Community Interest Report - November 2005

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Events & Sponsorships

• Comcast held our United Way Fundraising Campaign November 7 – 30 and employees in Indianapolis generously donated more than $16,500 in support of local United Way agencies.

• Comcast was a sponsor of "The Magic of Brooke's Place" Gala, November 19 at Oak Hill Mansion. This fundraising event for Brooke's Place, a non-profit organization serving the needs of grieving children who have experienced the death of a family member or friend, raised more than $50,000 to support their programs in 2006.

• Comcast is a sponsor of the Indiana Crime Prevention Coalition's "Just Say No/D.A.R.E." Club program and will help educate twenty-eight (28) students on ways to stay drug-free through anti-drug projects in local schools.

Public Service Announcements

• Big Brothers/Big Sisters, "DaVinci and the Code He Lived By" -- $61,100

• Operation Christmas Child, "Kids Can Make a Difference" -- $29,575

• Gleaners Food Bank, "New Logo" -- $585

• United Way, "Good Neighbor" -- $30,225

• Indiana State Museum, "Lord of the Rings" -- $62,725

• March of Dimes, "Statewide" -- $37,700

• United Way, "Thank You" -- $55,250

Newsmakers

• Pam Wright, Brooke's Place

• Christine Jeschke, Spay & Neuter Services of Indianapolis

• Scott Schneider, City-County Council

• John Clark, Sagamore Institute

• Jose Lusende, Indiana Minority Health Coalition