Comcast Report
Subscriber Totals - May 2005
| |
April |
May |
Variance |
| Limited Only |
10,898 |
10,994 |
96 |
| Other Basic Combo's |
111,268 |
111,286 |
18 |
| Bulk Equivalencies |
3215 |
3198 |
(17) |
| Total Basic |
125,381 |
125,478 |
97 |
| Homes Passed |
239,632 |
239,941 |
309 |
| Penetration % |
52% |
52% |
|
Operator's Incoming Calls Report - May 2005
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
May |
2nd Quarter |
| Total Calls Received |
83,211 |
165,420 |
| Total Calls Handled |
82,034 |
162,862 |
| # of Calls Answered in 30 Seconds or Less |
73,655 |
147,756 |
| % of Calls Answered in 30 Seconds or Less |
89.79% |
90.72% |
| Busy Rate |
2.12% |
1.4% |
Complaint Summaries - May 2005
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
CA |
LTR |
BBB |
IURC (PUC) |
Atty Gen. |
Total Month |
| Rates |
3 |
0 |
0 |
0 |
0 |
3 |
| Service Interruptions |
5 |
0 |
0 |
0 |
0 |
5 |
| Billing (1) |
31 |
0 |
2 |
0 |
0 |
33 |
| Customer Service |
8 |
0 |
0 |
0 |
0 |
8 |
| Phones |
3 |
0 |
0 |
0 |
0 |
3 |
| Installations |
1 |
0 |
0 |
0 |
0 |
1 |
| Programming |
1 |
0 |
0 |
0 |
0 |
1 |
| Unburied Cable |
5 |
0 |
0 |
0 |
0 |
5 |
| Technical Service |
2 |
0 |
0 |
0 |
0 |
2 |
| Modem/Internet |
5 |
0 |
0 |
0 |
0 |
5 |
| Digital Voice |
3 |
0 |
0 |
0 |
0 |
3 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
4 |
0 |
1 |
0 |
0 |
5 |
| Total |
71 |
0 |
3 |
0 |
0 |
74 |
| Notes: 1. We do not have record of the 5/4 & 5/12 complaints regarding billing issues. We requested duplicates from the Cable Agency on 6/6. |
Service Interruption Report - May 2005
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
May |
Quarter-To-Date
2nd Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
35 |
40 |
| # of Unplanned Service Interruptions |
102 |
157 |
| Estimated # of Subscribers With Interrupted Service |
8023 |
12,006 |
| Total Service Interruption Hours |
13,989 |
18,009.00 |
| System Reliability % |
99.97% |
99.98% |
| *Service Interruptions are defined as more than two outages reported in the same node. |
Service Call Report - May 2005 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
May |
Quarter-To-Date
2nd Quarter |
| Total Service Calls Received |
6629 |
12,021 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
94.82% |
96.42% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.81% |
99.80% |
Installation Report - May 2005
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
May |
Quarter-To-Date
2nd Quarter |
| % Within 7 Days or by Customer Request |
100.00% |
100.00% |
Construction Report - May 2005
|
Construction Location |
Underground |
Aerial |
Dwelling |
| Wolf Run, Sec. 1 |
1.17 |
0 |
N/S |
| Northampton Village Apts |
0.25 |
0 |
APT |
| Faith Knoll |
0.64 |
0 |
N/S |
| Brookfield Place Sec 3A & 3B - phase 1 |
0.65 |
0 |
N/S |
| Total Mileage |
2.71 |
0 |
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Local Community Interest Programming Report - May 2005
Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.
Events & Sponsorships
-
Comcast partnered with the Indiana Blood Center and hosted an on-site mobile blood drive, May 12. Twenty-one (21) employees generously rolled up their sleeves to help maintain a blood supply that is plentiful enough to serve the needs of our hospitals.
-
Comcast was a sponsor of the International Center of Indianapolis 2005 International Citizen of the Year Award Dinner and Silent Auction, May 16. This year the silent auction raised $14,000 for the Center's programs and services that help residents facing cultural challenges.
-
Comcast is also a proud sponsor of the Childhood Leukemia Foundation, a non-profit organization dedicated to alleviating the pain and suffering of children afflicted with all types of cancer. The monies raised this year will aid local pediatric oncology treatment centers.
Public Service Announcements
-
National Day of Prayer "Indy Event" -- $19,435
-
Russian Festival "Tickets" -- $20,670
Newsmakers
-
Jeff Drozda, State Senator – 32
-
David Orentlicher, State Representative – 33
-
Bill Potter, United Way Loaned Executive Program – 32
-
Larry O'Connor, Indianapolis Museum of Art – 32
-
Mike Speedy, City-County Councilor – 32
-
Kirk Hendrix, 500 Festival – 31
-
Linda Carmody, Better Business Bureau – 32
-
Terri Fleming, Marian College – 31
-
Ruth Reiman, Central Indiana Commuter Services – 32
-
Helen Small, Indy Jazz Fest – 32
-
Vicki Perkins, Rebuilding Together – Indianapolis – 6
-
Jennifer Mahoney, Marion County Mental Health Association – 6
-
Julie Marsh, Indianapolis Metropolitan Career Center – 6
-
Steve Campbell, Deputy Mayor – Indianapolis – 6
-
Charity Bowling, Rx for Indiana – 6
-
Gina Ferrar, Boy Scouts – 6
-
Barb Blain, First Steps – 6
-
Ann DuFour, St. Margaret's Hospital Guild – 6
-
Randy Miller, Drug Free Marion County – 6
-
Bob Silver, Tulip Time Festival – 7
-
Brian Bosma, Speaker of the House – 6 |
