Comcast Report

March 2005

Subscriber Totals - March 2005

Operator's Incoming Calls Report - March 2005

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - March 2005

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Notes: 
1.  We do not have record of the 3/23 complaint regarding a billing issue.  We have       requested a duplicate from the Cable Agency on 4/12.
2.  This category contains 4 miscellaneous complaints and 1 complaint about busy phone lines.

Service Interruption Report - March 2005

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 *Service Interruptions are defined as more than two outages reported in the same node.

Service Call Report - March 2005 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - March 2005

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - March 2005

Community Report - March 2005

Local Community Interest Programming requirement is 100 hours , Section 7.03
of franchise agreements.

Events & Sponsorships

• Comcast was a media sponsor for Family Night, March 3, at the 60th Murat Shrine Circus at the State Fairgrounds. Customers that presented their bill at the Pepsi Coliseum received $1 off each ticket purchased.

• Comcast was a media sponsor for the Big Ten Women's Basketball Championship, March 7. Customers that presented their bill at Conseco Fieldhouse received 2-for-1 tickets to the championship game.

• Comcast sponsored "Noble Evening in the Garden," March 11, at the State Fairgrounds. This annual event is a preview of the Flower and Patio Show and features dozens of area restaurants showcasing items from their menu against the backdrop of the gardens. This year's event raised more than $118,000 for Noble of Indiana. Comcast has sponsored the event since its inception eight years ago.

• Comcast was a Bronze Colonnade sponsor of the Indianapolis Neighborhood Housing Partnership's Home Fair, March 12 – 13, at Glendale Mall. The Home Fair is designed to provide assistance to people who are seeking to purchase their first home.

• Comcast sponsored the Center for Leadership Development's annual Minority Achievers Awards Dinner, March 14, at the Convention Center. Center for Leadership Development provides training and mentoring services for the city's underserved youth.

• Comcast partnered with the Indiana Blood Center and hosted an on-site mobile blood drive, March 16. Twenty-one (21) employees generously rolled up their sleeves to help more than 100 Hoosiers in need of blood transfusions.

• Comcast sponsored the 9th Annual Murphy-McClamroch St. Patrick's Day Benefit for the Homeless, March 17. The event bears the names of Mike Murphy, State Representative and Republican State Party Chair, and Toby McClamroch, attorney with Bingham McHale, LLP. Over the past nine years, the event has contributed more than $35,000 to help Indianapolis homeless shelters.

• Comcast was a media sponsor of the American Red Cross Hall of Fame Luncheon, March 23. This luncheon celebrates the spirit of heroism by recognizing those who have put the lives of others above their own. The event was taped and will be aired on Comcast's Leased Access channel on a yet-to-be-determined date.

Public Service Announcements

• Susan G. Komen Foundation "Race for the Cure" – $26,455

• Purdue University "Symphony on the Circle" – $14,430

• Noble of Indiana "Evening in the Garden" – $55,965

• NCAA "Men's Tournament Tickets" – $66,430

• Big Ten Conference "Women's Basketball" – $25,870

• Indianapolis Neighborhood Housing Partnership "Home Fair" – $40,105

Newsmakers

• Scott McCormick, Bands of America – 41

• Michelle Wood, Race for the Cure – 40

• Rupert Boneham, Rupert's Kids – 40

• Glenda Williams, Black Coaches' Association – 40

• Jeanna Conner-Bates, Minorities in Hospitality – 41

• Brian McGrath, Friedman Foundation – 40

• Bob Haverstick, Never Too Late – 41

• Cheryl Mango Paget, Noble Auxiliary – 16