Comcast Report
Subscriber Totals - June 2005
| |
April |
May |
June |
Variance |
| Limited Only |
10,898 |
10,994 |
11,159 |
165 |
| Other Basic Combo's |
111,268 |
111,286 |
110,883 |
(403) |
| Bulk Equivalencies |
3215 |
3198 |
3200 |
2 |
| Total Basic |
125,381 |
125,478 |
125,242 |
(236) |
| Homes Passed |
239,632 |
239,941 |
240,016 |
75 |
| Penetration % |
52% |
52% |
52% |
|
Operator's Incoming Calls Report - June 2005
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
April |
May |
June |
2nd Quarter |
| Total Calls Received |
82,209 |
83,211 |
75,470 |
240,890 |
| Total Calls Handled |
80,828 |
82,034 |
86,138 |
249,000 |
| # of Calls Answered in 30 Seconds or Less |
74,101 |
73,655 |
77,741 |
225,497 |
| % of Calls Answered in 30 Seconds or Less |
91.68% |
89.79% |
90.25% |
90.56% |
| Busy Rate |
0.59% |
2.12% |
1.80% |
1.5% |
Complaint Summaries - June 2005
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
CA |
LTR |
BBB |
IURC (PUC) |
Atty Gen. |
Total Month |
| Rates |
1 |
0 |
0 |
0 |
0 |
1 |
| Service Interruptions |
6 |
0 |
0 |
0 |
0 |
6 |
| Billing (1) |
31 |
2 |
1 |
0 |
0 |
34 |
| Customer Service |
7 |
2 |
2 |
0 |
0 |
11 |
| Phones |
5 |
0 |
0 |
0 |
0 |
5 |
| Installations |
1 |
0 |
0 |
0 |
0 |
1 |
| Programming |
0 |
0 |
0 |
0 |
0 |
0 |
| Unburied Cable |
3 |
0 |
0 |
0 |
1 |
4 |
| Technical Service |
1 |
0 |
0 |
0 |
0 |
1 |
| Modem/Internet |
3 |
0 |
0 |
0 |
0 |
3 |
| Digital Voice |
3 |
0 |
0 |
0 |
0 |
3 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
2 |
1 |
1 |
1 |
1 |
5 |
| Total |
63 |
5 |
4 |
1 |
2 |
75 |
| Notes: 1. We do not have record of the 5/4 & 5/12 complaints regarding billing issues. We requested duplicates from the Cable Agency on 6/6. |
Service Interruption Report - June 2005
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
April |
May |
June |
Quarter-To-Date
2nd Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
100% |
100% |
| # of Planned Service Interruptions |
5 |
35 |
57 |
97 |
| # of Unplanned Service Interruptions |
55 |
102 |
115 |
272 |
| Estimated # of Subscribers With Interrupted Service |
3983 |
8023 |
5362 |
17,368 |
| Total Service Interruption Hours |
4020 |
13,989 |
8370 |
26,379.00 |
| System Reliability % |
99.99% |
99.97% |
99.97% |
99.98% |
| *Service Interruptions are defined as more than two outages reported in the same node. |
Service Call Report - June 2005 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
April |
May |
June |
Quarter-To-Date
2nd Quarter |
| Total Service Calls Received |
5392 |
6629 |
7414 |
19,435 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
98.02% |
94.82% |
94.51% |
95.78% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.79% |
99.81% |
99.73% |
99.78% |
Installation Report - June 2005
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
April |
May |
June |
Quarter-To-Date
2nd Quarter |
| % Within 7 Days or by Customer Request |
100.00% |
100.00% |
100.00% |
100.00% |
Construction Report - June 2005
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Ashland Pointe, Sec. 1 - Phase 1 |
0.09 |
0 |
NS |
| 2 |
Hanover Chase |
0.24 |
0 |
NS |
| |
Total Mileage |
0.33 |
0 |
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Local Community Interest Programming Report - June 2005
Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.
Events & Sponsorships
-
Thirteen (13) Comcast employees, family members and friends participated in the Miracle Ride on June 5, a motorcycle rally raising money for Riley Children’s Hospital. Comcast has sponsored the event for four consecutive years.
-
Comcast was the media sponsor for the Russian Festival at Clowes Hall on the Butler University campus, June 12. The event featured musical performances, food and arts from popular Russian culture. Comcast has sponsored the event for seven consecutive years.
-
The Comcast Foundation awarded 1,328 high-school students a one-time grant of $1,000 toward their pursuit of higher education as part of Comcast’s Leaders & Achievers Scholarship Program. The students were recognized by their school principals on the basis of community service, leadership skills, positive attitude, and academic achievement. Here in the Indianapolis, 15 students received scholarships, totaling $15,000. Since its inception in 2000, the Leaders & Achievers Scholarship Program has awarded more than $4.1 million in scholarship grants.
Public Service Announcements
-
United Way, Success By 6 Program “Laundromat” -- $31,850
-
Russian Festival “Tickets” -- $24,505
Newsmakers
-
Brent Waltz, State Senator – 30
-
Jim Shella #1, WISH-TV – 31
-
Jim Shella #2, WISH-TV – 29
-
Jackie Votapek, United Way “Youth Aging Out” – 30
-
Linda Carmody, Better Business Bureau – 30
-
Dawn Harper, Indy Jaycees – 29
-
Martha Boden, Humane Society – 19
-
Mashariki Jywanza, Backpack Attack – 30
-
Todd Rokita, Secretary of State – 29
-
Ted Maple, United Way “Success by 6” – 29 |
