Comcast Report

Subscriber Totals - July 2005

Operator's Incoming Calls Report - July 2005

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - July 2005

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - July 2005

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - July 2005 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - July 2005

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - July 2005

Community Investment

July 2005

• Comcast participated heavily in the Indiana Black Expo, serving as a sponsor of the Corporate Luncheon that was attended by President George W. Bush. We also hosted a booth at Expo, and partnered with TV One to bring Jeff Majors, host of "The Gospel of Music," to our booth to sign autographs and pose for pictures.

• Mark Apple, Regional Vice President of Communications & Public Affairs, was elected to the Board of Directors at Gleaners Food Bank.

Public Service Announcements

July 2005

• Indiana Black Expo "Summer Celebration" -- $19,500

• Dick Lugar Run/Walk "Family, Fun, and Fitness" -- $13,910

• United Way "Success by 6 – Laundry" -- $36,725

• United Way "Success by 6 – Signs" -- $59,540

• 2005 Gymnastics Championships "Who's Next?" -- $41,210

• 2005 Gymnastics Championships "Carly" -- $50,115

Newsmakers

• Marsha Hearn-Lindsey, Day Nursery -- 34

• Robin Parsons, Fairbanks Hospital -- 35

• Janet Neighbours, Child Advocates, Inc. -- 34

• Tricia Powers, Kick for a Cure -- 34

• Brad Boyd, United Way Adult Leadership Programs -- 34

• Alpha Garrett, Indiana Black Expo -- 34

• Curt Cavin, Indianapolis Star – 34

• Cindy Hoye, Indiana State Fair – 34

• Jim Merritt, State Senator – 34