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January 2005
Comcast Report
Subscriber Totals - January 2005
| |
Beginning |
Ending |
Variance |
| Limited Only |
10,888 |
11,172 |
284 |
| Other Basic Combo's |
111,396 |
110,894 |
(502) |
| Bulk Equivalencies |
3223 |
3221 |
(2) |
| Homes Passed |
125,507 |
125,287 |
(220) |
| Penetration % |
53% |
52% |
-48% |
Operator's Incoming Calls Report - January 2005
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter to Date |
| Total Calls Received |
86,150 |
86,150 |
| Total Calls Handled |
79,151 |
79,151 |
| # of Calls Answered in 30 Seconds or Less |
55,688 |
55,688 |
| % of Calls Answered in 30 Seconds or Less |
70.36% |
70.36% |
| Busy Rate |
6.82% |
6.82% |
Complaint Summaries - January 2005
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
21 |
2 |
0 |
0 |
23 |
| Service Interruptions |
10 |
0 |
0 |
0 |
10 |
| Billing |
40 |
3 |
1 |
0 |
44 |
| Customer Service |
7 |
0 |
0 |
0 |
7 |
| Installations |
0 |
0 |
0 |
0 |
0 |
| Programming |
2 |
0 |
0 |
0 |
2 |
| Bury Cable |
0 |
0 |
0 |
0 |
0 |
| Technical Service |
0 |
1 |
0 |
0 |
1 |
| Online |
2 |
0 |
0 |
0 |
2 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
4 |
1 |
0 |
1 |
6 |
| Phones Busy |
35 |
0 |
0 |
0 |
35 |
| Total |
121 |
7 |
1 |
1 |
130 |
Service Interruption Report - January 2005
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
2 |
2 |
| # of Unplanned Service Interruptions |
86 |
86 |
| Estimated # of Subscribers With Interrupted Service* |
10,535 |
10,535 |
| Total Service Interruption Hours |
451 |
451.00 |
| System Reliability % |
99.97% |
99.97% |
*Service Interruptions are defined as more than two outagers reported in the same node.
Service Call Report - January 2005 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter to Date |
| Total Service Calls Received |
4356 |
4356 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
95.67% |
95.67% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.98% |
99.98% |
Installation Report - January 2005
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter to Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
|
|
Construction Report - January 2005
|
Construction Location |
Underground |
Aerial |
Dwelling |
| There were no subdivisions, APT complexes, nursing homes, or condos activated in January 2005. There were builds of short extensions of plant to residences and commercial establishments. |
0 |
0 |
|
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - January 2005
Local Community Interest Programming requirement is 100 hours , Section 7.03
of franchise agreements.
Events & Sponsorships
- Comcast was a sponsor of The Lawrence Township School Foundation's 2005 Teacher Recognition Celebration on January 14. This event acknowledges the many outstanding educators in Lawrence Township.
- Comcast partnered with the Indiana Blood Center and hosted an on-site mobile blood drive on January 19. Fifteen (15) employees generously rolled up their sleeves to help maintain a blood supply that is plentiful enough to serve the needs of our hospitals.
Public Service Announcements
January 2005
Newsmakers
-
Carl Brizzi, Marion County Prosecutor – 64
-
Jeremy Efroymson, Museum of Contemporary Art – 65
-
Linda Carmody, Better Business Bureau – 63
-
Frank Anderson, Marion County Sheriff – 64
-
Linda Mielke, Marion County Public Libraries – 66
-
Rep. Brian Bosma, Indiana General Assembly – 63
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