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February 2005
Comcast Report
Subscriber Totals - February 2005
| |
Beginning |
Ending |
Variance |
| Limited Only |
11,172 |
11,378 |
206 |
| Other Basic Combo's |
110,894 |
110,178 |
(716) |
| Bulk Equivalencies |
3221 |
3212 |
(9) |
| Total Basic |
125,287 |
124,768 |
(519) |
| Homes Passed |
238,924 |
238,980 |
56 |
| Penetration % |
52% |
52% |
|
Operator's Incoming Calls Report - February 2005
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter to Date |
| Total Calls Received |
103,688 |
189,838 |
| Total Calls Handled |
83,386 |
162,537 |
| # of Calls Answered in 30 Seconds or Less |
69,293 |
124,981 |
| % of Calls Answered in 30 Seconds or Less |
83.10% |
76.89% |
| Busy Rate |
0.80% |
3.96% |
Complaint Summaries - February 2005
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
3 |
0 |
0 |
0 |
3 |
| Service Interruptions |
7 |
0 |
0 |
0 |
7 |
| Billing |
33 |
0 |
2 |
1 |
36 |
| Customer Service |
4 |
0 |
0 |
0 |
4 |
| Digital Voice |
1 |
0 |
1 |
0 |
2 |
| Installation |
0 |
0 |
0 |
0 |
0 |
| Programming |
1 |
0 |
0 |
0 |
1 |
| Bury Cable |
1 |
0 |
0 |
0 |
1 |
| Technical Service |
0 |
0 |
2 |
1 |
3 |
| Online |
0 |
0 |
0 |
0 |
0 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
5 |
2 |
0 |
0 |
7 |
| Total |
55 |
2 |
5 |
2 |
64 |
Service Interruption Report - February 2005
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
7 |
9 |
| # of Unplanned Service Interruptions |
49 |
135 |
| Estimated # of Subscribers With Interrupted Service* |
3635 |
14,170 |
| Total Service Interruption Hours |
4633 |
85,683.00 |
| System Reliability % |
99.70% |
99.84% |
*Service Interruptions are defined as more than two outages reported in the same node.
Service Call Report - February 2005 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter to Date |
| Total Service Calls Received |
5117 |
9473 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
95.71% |
95.69% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.55% |
99.77% |
Installation Report - February 2005
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter to Date |
| % Within 7 Days* |
99.63% |
99.82% |
| * or by Customer Request |
|
|
Construction Report - February 2005
|
Construction Location |
Underground |
Aerial |
Dwelling |
| There were no subdivisions, APT complexes, nursing homes, or condos activated in January 2005. There were builds of short extensions of plant to residences and commercial establishments. |
0 |
0 |
|
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - February 2005
Local Community Interest Programming requirement is 100 hours , Section 7.03
of franchise agreements.
Events & Sponsorships
- Comcast is a sponsor of the 2005 Southport High School Winter Guard Program. This music and arts program fosters positive life experiences for students who participate by promoting education, creativity, and freedom of expression through the unification of pageantry and performing arts.
- Comcast is also a proud sponsor of the "F.C. Singers," an award-winning Show Choir from Franklin Central High School. This traveling choir consists of 46 students and performs locally throughout the year for various business and community events.
- Comcast helped sponsor the Ransburg YMCA Dinner Dance & Silent Auction on February 12. Part of the proceeds from the event will go towards the Invest in Youth Campaign, which provides support for youth and families that, without help, would not be able to participate in YMCA programs.
Public Service Announcements
- Indianapolis Neighborhood Housing Partnership "This is the Place" – $1,885
- Noble of Indiana "Evening in the Garden" – $10,885
- Big Ten Conference "Women's Tournament" – $36,530
Newsmakers
- Terri Nissley, Pathway Family Center – 27
- Randy Kron, Murat Shrine Circus – 28
- Dan Parker, Indiana Democratic Party – 29
- Cheryl Mango Paget, Noble Auxiliary – 28
- Michael Howland, Noble of Indiana – 29
- Linda Carmody, Better Business Bureau – 28
- John Clark, Sagamore Institute – 28
- Steve Talley, City-County Council – 27
- Cindy Cade, Comcast – 28
- John Lyter, American Red Cross – 29
- Caterina Cregor Blitzer, International Center – 27
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