Comcast Report
Subscriber Totals - December 2005
| |
Oct-05 |
Nov-05 |
Dec-05 |
Variance |
| Limited Only |
9996 |
10,150 |
10,395 |
245 |
| Other Basic Combo's |
111,156 |
110,978 |
110,603 |
(375) |
| Bulk Equivalencies |
3079 |
3033 |
3003 |
(30) |
| Total Basic |
124,231 |
124,161 |
124,001 |
(160) |
| Homes Passed |
241,579 |
241,978 |
242,456 |
478 |
| Penetration % |
51% |
51% |
51% |
|
Operator's Incoming Calls Report - December 2005
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
October |
November |
December |
4th Quarter |
| Total Calls Received |
85,918 |
82,619 |
79,600 |
248,137 |
| Total Calls Handled |
84,927 |
81,471 |
77,877 |
244,275 |
| # of Calls Answered in 30 Seconds or Less |
78,816 |
74,131 |
68,432 |
221,379 |
| % of Calls Answered in 30 Seconds or Less |
92.80% |
90.99% |
87.87% |
90.63% |
| Busy Rate |
2.2% |
0.8% |
1.7% |
1.5% |
Complaint Summaries - December 2005
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
CA |
LTR |
BBB |
IURC (PUC) |
Atty Gen. |
Total Month |
| Rates |
5 |
|
|
|
|
5 |
| Service Interruptions |
5 |
1 |
|
|
|
6 |
| Billing |
16 |
5 |
1 |
|
2 |
24 |
| Customer Service |
6 |
|
|
|
|
6 |
| Phones |
6 |
|
|
|
|
6 |
| Installations |
1 |
|
|
|
|
1 |
| Programming |
0 |
|
|
|
|
0 |
| Unburied Cable |
0 |
|
|
|
|
0 |
| Technical Service |
0 |
|
|
|
|
0 |
| Modem/Internet |
1 |
|
|
|
|
1 |
| Digital Cable |
4 |
|
|
|
|
4 |
| Digital Voice |
1 |
|
|
|
|
1 |
| Late Fees |
1 |
|
|
|
|
1 |
| Miscellaneous |
1 |
|
|
|
|
1 |
| Total |
47 |
6 |
1 |
0 |
2 |
56 |
Service Interruption Report - December 2005
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
October |
November |
December |
4th Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
100% |
100% |
| # of Planned Service Interruptions |
5 |
1 |
1 |
7 |
| # of Unplanned Service Interruptions |
53 |
48 |
38 |
139 |
| Estimated # of Subscribers With Interrupted Service |
5726 |
4656 |
3223 |
13,605 |
| Total Service Interruption Hours |
10,544 |
8462 |
4366 |
23,372.00 |
| System Reliability % |
99.98% |
99.99% |
99.99% |
99.99% |
| *Service Interruptions are defined as more than two outages reported in the same node. |
Service Call Report - December 2005 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
October |
November |
December |
4th Quarter |
| Total Service Calls Received |
6264 |
5983 |
5247 |
17,494 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
94.27% |
96.78 |
97.60% |
96.22% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.91% |
99.92% |
99.94% |
99.92% |
Installation Report - December 2005
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
October |
November |
December |
4th Quarter |
| % Within 7 Days or by Customer Request |
100.00% |
100.00% |
100.00% |
100.00% |
Construction Report - December 2005
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Autumn Creek East, Sec. 2 |
0.47 |
0.00 |
NS |
| 2 |
Breckenridge, Sec. 1 |
1.41 |
0.00 |
NS |
| 3 |
Orchard Valley Farms, Sec. 5 |
0.68 |
0.00 |
NS |
| 4 |
Bella Terra Subdiv. |
0.22 |
0.00 |
NS |
| 5 |
Cheyenne Lakes, Sec. 1 |
0.90 |
0.00 |
NS |
| 6 |
Mayfair Village, Sec. 2 |
0.93 |
0.00 |
NS |
| 7 |
Eagles Nest, Sec. 1 & 2 |
2.24 |
1.55 |
NS |
| 8 |
Stonebridge Apts. |
0.81 |
0.00 |
APT |
| 9 |
Chessington Grove, Sec. 1A |
0.56 |
0.00 |
NS |
| 10 |
Chessington Grove, Sec. 1B |
0.59 |
0.00 |
NS |
| |
Total Mileage |
8.81 |
1.55 |
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Local Community Interest Report - December 2005
Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.
Events & Sponsorships
-
Comcast was a sponsor of the Volunteers of America of Indiana's Silent Auction, December 2. Volunteers of America of Indiana is a non-profit human services organization serving Indianapolis and Central Indiana. Proceeds from the Silent Auction will help fund their various outreach programs that deal with today's most pressing social needs.
-
Comcast employees donated new toys to the WRTV-6 Toy Drive. WRTV taped the donation and aired it during the 11 p.m. newscast on Saturday, December 10.
-
Comcast sponsored The Lee Foundation Christmas Adopt-A-Family program. The Christmas Adopt-A-Family program provides needed assistance in the areas of clothing, toys, food and other assistance to over 400 needy families in Central Indiana.
Public Service Announcements
Newsmakers
-
John Myrland, Indianapolis Chamber of Commerce
-
Allan Hubbard, National Economic Council
-
Jim Shella, WISH-TV
-
Helen Cross, Fairbanks
-
John Talley, Proliance
-
Gerry Dick, Inside Indiana Business
-
Lloyd Wright, WFYI-TV
-
Major Jim Hoskin, Salvation Army
-
Tamara Zahn, Indianapolis Downtown, Inc.
-
Ayanna Williams, United Christmas Service
-
Tony Mason, Circle City Classic
-
Linda Carmody, Better Business Bureau
-
John Clark, Sagamore Institute
-
Pam Wright, Brooke's Place
-
Jose Lusende, Indiana Minority Health Coalition
-
Christine Jeschke, Spay & Neuter Services of Indianapolis
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