Comcast Report
Subscriber Totals - August 2005
| |
Jul-05 |
Aug-05 |
Variance |
| Limited Only |
10,938 |
10,509 |
(429) |
| Other Basic Combo's |
110,393 |
110,163 |
(230) |
| Bulk Equivalencies |
3136 |
3111 |
(25) |
| Total Basic |
124,467 |
123,783 |
(684) |
| Homes Passed |
240,171 |
241,036 |
865 |
| Penetration % |
52% |
51% |
|
Operator's Incoming Calls Report - August 2005
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
July |
August |
2nd Quarter |
| Total Calls Received |
79,212 |
105,758 |
184,970 |
| Total Calls Handled |
76,527 |
100,636 |
177,163 |
| # of Calls Answered in 30 Seconds or Less |
60,688 |
68,099 |
128,787 |
| % of Calls Answered in 30 Seconds or Less |
79.30% |
67.67% |
72.69% |
| Busy Rate |
4.20% |
6.80% |
5.5% |
Complaint Summaries - August 2005
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
CA |
LTR |
BBB |
IURC (PUC) |
Atty Gen. |
Total Month |
| Rates |
4 |
0 |
0 |
0 |
0 |
4 |
| Service Interruptions |
5 |
0 |
0 |
0 |
0 |
5 |
| Billing (1) |
27 |
9 |
0 |
0 |
2 |
38 |
| Customer Service |
8 |
0 |
0 |
0 |
0 |
8 |
| Phones |
14 |
1 |
0 |
0 |
0 |
14 |
| Installations |
1 |
1 |
0 |
0 |
0 |
2 |
| Programming |
2 |
0 |
0 |
0 |
0 |
3 |
| Unburied Cable |
4 |
0 |
0 |
0 |
0 |
4 |
| Technical Service |
0 |
0 |
0 |
0 |
0 |
0 |
| Modem/Internet |
2 |
1 |
2 |
0 |
0 |
5 |
| Digital Voice |
0 |
0 |
1 |
0 |
0 |
1 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
2 |
1 |
1 |
0 |
0 |
4 |
| Total |
69 |
13 |
4 |
0 |
2 |
88 |
Service Interruption Report - August 2005
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
July |
August |
3rd Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
100% |
| # of Planned Service Interruptions |
1 |
2 |
3 |
| # of Unplanned Service Interruptions |
107 |
74 |
181 |
| Estimated # of Subscribers With Interrupted Service |
8740 |
5790 |
14530 |
| Total Service Interruption Hours |
14,325 |
15,911 |
30,236.00 |
| System Reliability % |
99.82% |
99.98% |
99.90% |
| *Service Interruptions are defined as more than two outages reported in the same node. |
Service Call Report - August 2005 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
July |
August |
3rd Quarter |
| Total Service Calls Received |
7804 |
9446 |
17250 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
98.60% |
98.16% |
98.38% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
93.05% |
99.83% |
96.44% |
Installation Report - August 2005
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
July |
August |
3rd Quarter |
| % Within 7 Days or by Customer Request |
100.00% |
100.00% |
100.00% |
Construction Report - August 2005
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Wolf Run, Sec. 2 |
0.48 |
0 |
NS |
| 2 |
Overlook @ Valley Ridge Apts |
0.77 |
0 |
APT |
| 3 |
Moeller Estate @ Wildwood Farms, Sec. 9 |
0.90 |
0 |
NS |
| 4 |
Berkley Place Townhomes |
0.68 |
0 |
CON |
| 5 |
Wildcat Run, Sec. 13 |
1.12 |
0 |
NS |
| |
Total Mileage |
3.95 |
0 |
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Local Programming Report
Events & Sponsorships
-
Comcast and Court TV sponsored the network's "Seriously Entertaining Tour," August 13 and 14 at the Indiana State Fair. The 10-city, interactive tour consisted of activity zones and gave visitors an insider look into the network's most popular programs.
-
Several Comcast employees participated in the Loop for Life Ride around I-465 on August 20. This annual motorcycle rally raises money for local charities and organizations that provide support and research for diseases that have impacted friends, family and others associated with Loop for Life and The Marion County Sheriff's Department PAL Club.
-
Comcast sponsored a visit of the C-SPAN School Bus to North Central High School on August 31. The C-SPAN School Bus is a mobile television production studio on which C-SPAN's traveling staff helps teachers and students understand more about all of the topics C-SPAN covers—government, history, books and current events.
Public Service Announcements
-
United Way "Success by 6 – Signs" - $26,715
-
United Way "Success by 6 – Piggies" - $32,500
-
Ovar'Coming Together "Whisper Walk" - $9,555
-
Dick Lugar Run/Walk "Family, Fun & Fitness" – $31,785
-
Juvenile Diabetes Research Foundation "Scooby Doo Walk" - $21,775
Newsmakers
-
Betty Wilson, Fit City Campaign – 36
-
Cindy Graham, Goodwill Industries – 30
-
Dave Forsell, Keep Indianapolis Beautiful – 29
-
Donna Stouder, Columbus Area Arts Council – 27
-
John Ryan, St. Elizabeth Coleman – 28
-
Linda Carmody, Better Business Bureau – 28
-
Russel Lopez, American Red Cross – 27
-
Heather Bacher, Central Indiana Land Trust – 33 |
