Comcast Report
Subscriber Totals - April 2005
| |
March |
April |
Variance |
| Limited Only |
11,366 |
10,898 |
(468) |
| Other Basic Combo's |
110,563 |
111,268 |
705 |
| Bulk Equivalencies |
3214 |
3215 |
1 |
| Total Basic |
125,143 |
125,381 |
238 |
| Homes Passed |
239,385 |
239,632 |
247 |
| Penetration % |
52% |
52% |
|
Operator's Incoming Calls Report - April 2005
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
April |
2nd Quarter 2005 |
| Total Calls Received |
82,209 |
82,209 |
| Total Calls Handled |
80,828 |
80,828 |
| # of Calls Answered in 30 Seconds or Less |
74,101 |
74,101 |
| % of Calls Answered in 30 Seconds or Less |
91.68% |
91.68% |
| Busy Rate |
0.00% |
0.59% |
Complaint Summaries - April 2005
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
CA |
LTR |
BBB IURC (PUC) |
Atty Gen. |
Total Month |
| Rates |
2 |
0 |
0 |
0 |
2 |
| Service Interruptions |
6 |
0 |
0 |
0 |
6 |
| Billing |
25 |
0 |
2 |
0 |
27 |
| Phones |
4 |
0 |
0 |
0 |
4 |
| Installations |
3 |
0 |
0 |
0 |
3 |
| Programming |
0 |
0 |
0 |
0 |
0 |
| Unburied Cable |
1 |
0 |
0 |
0 |
1 |
| Technical Service |
3 |
0 |
0 |
0 |
3 |
| Modem/Internet |
1 |
0 |
0 |
0 |
1 |
| Digital Voice |
4 |
0 |
|
0 |
4 |
| Late Fees |
1 |
0 |
0 |
0 |
1 |
| Miscellaneous |
0 |
0 |
1 |
0 |
0 |
| Total |
5 |
0 |
3 |
0 |
6 |
Service Interruption Report - April 2005
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
April-05 |
Quarter-To-Date
2nd Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
0 |
| # of Unplanned Service Interruptions |
18 |
18 |
| Estimated # of Subscribers With Interrupted Service |
3728 |
3728 |
| Total Service Interruption Hours |
27.53 |
27.53 |
| System Reliability % |
99.9905% |
99.9905% |
| *Service Interruptions are defined as more than two outages reported in the same node. |
Service Call Report - April 2005 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
April-05 |
Quarter-To-Date
2nd Quarter |
| Total Service Calls Received |
5392 |
5392 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
98.02% |
98.02% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.79% |
99.79% |
Installation Report - April 2005
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
April-05 |
Quarter-To-Date
2nd Quarter |
| % Within 7 Days or by Customer Request |
100.00% |
100.00% |
Construction Report - April 2005
|
Construction Location |
Underground |
Aerial |
Dwelling |
| Grandview Gardens, Sec. 2 |
2.04 |
0 |
N/S |
| Northpointe Village, Sec. 2A |
0.28 |
0 |
N/S |
| Glen Ridge Estates, Sec. 2 |
0.86 |
0 |
N/S |
| Total Mileage |
3.18 |
0 |
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Local Community Interest Programming Report - April 2005
Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.
Events & Sponsorships
-
Comcast helped sponsor the Ambassadors for Children Dinner & Silent Auction, April 15. One hundred percent (100%) of the proceeds raised by the silent auction will go directly to the Ambassadors for Children group, which is a non-profit organization that offers travel opportunities to volunteers who make a meaningful difference in the lives of children.
-
For the 11th consecutive year, Comcast was a Platinum Sponsor of the Race for the Cure. The annual event, held this year on April 16 at the IUPUI campus, is the state's largest fundraiser in terms of participants and dollars raised. This year, more than 38,000 walkers and runners raised an estimated $1.5 million for breast cancer research and treatment.
-
Comcast was a sponsor of the United Way Annual Meeting, April 21. At the luncheon, United Way of Central Indiana recognized companies that participated in the 2004 annual campaign. Governor Mitchell Daniels, Jr. was the keynote speaker.
-
Comcast also helped sponsor the Annual St. Mary's Child Center Auction, April 29. St. Mary's Child Center provides services to children who have or are "at risk" for developmental, learning or behavioral problems and services 320 children each year from Marion County.
Public Service Announcements
-
Susan G. Komen Foundation "Race for the Cure" -- $49,140
-
Purdue University "Symphony on the Circle" -- $22,620
-
Rupert's Kids "Renovate My House" -- $64,610
-
National Day of Prayer "Indy Event" -- $51,675
Newsmakers
-
Michelle Wood, Race for the Cure – 18
-
Vicki Perkins, Rebuilding Together – Indianapolis – 25
-
Jennifer Mahoney, Marion County Mental Health Assn. – 26
-
Julie Marsh, Indianapolis Metropolitan Career Center – 26
-
Steve Campbell, Deputy Mayor – Indianapolis – 27
-
Charity Bowling, Rx for Indiana – 26
-
Gina Ferrar, Boy Scouts – 25
-
Barb Blain, First Steps – 27
-
Ann DuFour, St. Margaret's Hospital Guild – 26
-
Randy Miller, Drug Free Marion County – 25
-
Bob Silver, Tulip Time Festival – 24
-
Brian Bosma, Speaker of the House – 24 |
