Comcast Report
Subscriber Totals - May 2003
| |
Beginning |
Ending |
Variance |
| Limited Only |
8095 |
8423 |
328 |
| Other Basic Combo's |
109,946 |
109,777 |
(169) |
| Bulk Equivalencies |
3389 |
3407 |
18 |
| Total Basic |
121,430 |
121,607 |
177 |
| Homes Passed |
224,096 |
224,305 |
209 |
| Penetration % |
54% |
54% |
|
Operator's Incoming Calls Report - May 2003
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter to Date |
| Total Calls Received |
56,039 |
119,590 |
| Total Calls Handled |
54,641 |
117,342 |
| # of Calls Answered in 30 Seconds or Less |
47,297 |
105,556 |
| % of Calls Answered in 30 Seconds or Less |
89.56% |
89.96% |
| Busy Rate |
1.0% |
0.8% |
Complaint Summaries - May 2003
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
6 |
2 |
0 |
0 |
8 |
| Service Interruptions |
6 |
0 |
0 |
0 |
6 |
| Billing |
3 |
1 |
0 |
0 |
4 |
| Customer Service |
3 |
0 |
1 |
1 |
5 |
| Installations |
1 |
0 |
0 |
0 |
1 |
| Programming |
1 |
0 |
0 |
0 |
1 |
| Bury Cable |
0 |
0 |
0 |
0 |
0 |
| Technical Service |
4 |
0 |
1 |
0 |
5 |
| Online |
0 |
0 |
0 |
0 |
0 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
0 |
0 |
0 |
0 |
0 |
| Total |
24 |
3 |
2 |
1 |
30 |
Service Interruption Report - May 2003
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
1 |
| # of Unplanned Service Interruptions |
67 |
109 |
| Estimated # of Subscribers With Interrupted Service* |
3580 |
6009 |
| Total Service Interruption Hours |
145.44 |
222 |
| System Reliability % |
99.99% |
99.99% |
*Service Interruptions are defined as more than two outages reported in the same node.
Service Call Report - May 2003 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter to Date |
| Total Service Calls Received |
4339 |
8465 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
100.00% |
100.00% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
98.99% |
99.18% |
Installation Report - May 2003
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter to Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
|
|
Construction Report - May 2003
|
Construction Location |
Underground |
Aerial |
Dwelling |
| Meridian Place, Sec. 2 |
0.37 |
0.00 |
N/S |
| Spirit Lake Condos |
0.05 |
0.00 |
CON |
| Hidden Oaks |
0.75 |
0.00 |
N/S |
| Lakeview Village Apts |
0.07 |
0.00 |
APT |
| Colony @ Heartland Crossing, Sec. 9 |
0.90 |
0.00 |
N/S |
| Westborough @ Winding Ridge, Sec. 2 |
0.46 |
0.00 |
N/S |
| Colony @ Heartland Crossing, Sec. 8 |
0.36 |
0.00 |
N/S |
| Carrington Commons, Sec. 4 - partial |
0.23 |
0.00 |
CON |
| Valley Ridge @ Heartland Crossing, Sec 5. |
0.69 |
0.00 |
N/S |
| Lakeland Trails, Sec. 3 |
0.60 |
0.00 |
N/S |
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - May 2003
Local Community Interest Programming requirement is 100 hours, Section 7.03
of franchise agreements.
Community Events & Sponsorships
May 2003
-
Comcast was a Media Sponsor of Orchard In Bloom, May 2-4 at Holliday Park. The outdoor Home & Garden show raised money for Orchard Schools and Indy Parks.
-
For the third consecutive year, Comcast hosted Golf Channel's Drive, Chip & Putt competition for children ages 6-12. This year's event was held at Deer Creek Golf Course in Hendricks County.
-
Four Comcast employees volunteered to serve as judges at the Indiana School for the Blind Forensics Meet on May 2.
-
Seventeen Comcasters participated in the Miracle Ride on May 31, a motorcycle rally raising money for Riley Children's Hospital.
Public Service Announcements
May 2003
-
Marion County Health Department "His Story" – 345
-
Orchard Schools & Indy Parks "Orchard In Bloom" – 82
-
Friends of White River "Clean Up" – 390
-
Marion County Election Board "Simply Vote" – 148
-
Character Council of Indianapolis "On Character" – 206
-
Dick Lugar Job Fair – 103
-
Russian Festival "Tickets" – 469
Newsmakers
-
Ellen Annala, United Way – 32
-
Brian Bosma, State Representative – 35
-
Kirk Hendirx, 500 Festival – 33
-
Margo Martin, Visiting Nurse Service – 34
-
Dr. James Moseley, Franklin College – 34
-
Jenny Legg, Indianapolis Jaycees – 35
-
Terry Angstadt, Indianapolis Motor Speedway – 35
-
Dr. Martin Jischke, Purdue University – 35
-
Dana Ramey, Healthier Indy – 3
-
Carl Brizzi, Marion County Prosecutor – 3
-
Dr. Sanford Pederson, University of Indianapolis – 3
-
Mike Alley, Indianapolis Zoo – 3
-
Linda Carmody, Better Business Bureau – 3
-
Jerome Harrington, red Cross – 3
-
Don Villwock, Farm Bureau – 2
-
John Clark, Hudson Insittute – 3
-
Dr. Sheila Gamache, Indiana Heart Association – 3
-
Jamie Snyder, Orchard In Bloom – 3
-
Victor Kubik, LifeNets – 3
|
