Comcast Report
Subscriber Totals - March 2003
| |
Beginning |
Ending |
Variance |
| Limited Only |
8622 |
8622 |
- |
| Other Basic Combo's |
108,484 |
109,130 |
646 |
| Bulk Equivalencies |
3414 |
3496 |
82 |
| Total Basic |
120,520 |
121,248 |
728 |
| Homes Passed |
223,661 |
223,955 |
294 |
| Penetration % |
54% |
54% |
|
Operator's Incoming Calls Report - March 2003
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter to Date |
| Total Calls Received |
64,730 |
179,821 |
| Total Calls Handled |
63,647 |
173,031 |
| # of Calls Answered in 30 Seconds or Less |
57,959 |
157,394 |
| % of Calls Answered in 30 Seconds or Less |
91.06% |
90.96% |
| Busy Rate |
2.1% |
2.4% |
Complaint Summaries - March 2003
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
3 |
0 |
0 |
1 |
4 |
| Service Interruptions |
5 |
1 |
0 |
0 |
6 |
| Billing |
9 |
5 |
2 |
0 |
16 |
| Customer Service |
3 |
0 |
0 |
0 |
3 |
| Installations |
2 |
1 |
0 |
1 |
4 |
| Telephone Service |
0 |
0 |
0 |
0 |
0 |
| Programming |
0 |
0 |
0 |
0 |
0 |
| Bury Cable |
1 |
0 |
0 |
0 |
1 |
| Technical Service |
0 |
1 |
0 |
0 |
1 |
| Online |
0 |
0 |
0 |
1 |
1 |
| Late Fees |
2 |
0 |
0 |
0 |
2 |
| Miscellaneous |
2 |
0 |
0 |
0 |
2 |
| Total |
27 |
8 |
2 |
3 |
40 |
Service Interruption Report - March 2003
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
1 |
| # of Unplanned Service Interruptions |
33 |
126 |
| Estimated # of Subscribers With Interrupted Service* |
1854 |
7134 |
| Total Service Interruption Hours |
26.6 |
210 |
| System Reliability % |
99.99% |
99.99% |
*Service Interruptions are defined as more than two outages reported in the same node.
Service Call Report - March 2003 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter to Date |
| Total Service Calls Received |
4051 |
10,588 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
99.94% |
99.77% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.58% |
99.46% |
Installation Report - March 2003
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter to Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
|
|
Construction Report - March 2003
|
Construction Location |
Underground |
Aerial |
Dwelling |
| Mansfield Village Condos |
0.26 |
0.02 |
CON |
| Creekside Meadows, Sec. 2 |
1.03 |
0.00 |
N/S |
| Whitaker Valley, sec. 6 |
0.30 |
0.00 |
N/S |
| Stoneridge Apts - Phase 2 |
1.14 |
0.51 |
APT |
| Bridgeport Villas, sec. 1 |
0.79 |
0.07 |
CON |
| Winslow Crossing Apts, Phase 3 |
0.13 |
0.01 |
APT |
| Quail Point @ Winding Ridge, Sec. 5 |
0.77 |
0.00 |
N/S |
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - March 2003
Local Community Interest Programming requirement is 100 hours, Section 7.03
of franchise agreements.
Community Events & Sponsorships
March 2003
-
Comcast sponsored "Evening in the Garden," a preview of the Indiana Flower and Patio Show, March 7 at the State Fairgrounds. The event raised an estimated $70,000 for Noble of Indiana. Comcast has sponsored the event since its inception six years ago.
-
Comcast sponsored the Murphy-McClamroch St. Patrick's Day Benefit for the Homeless on March 17. The event bears the names of State Representative Mike Murphy and former City-County Councilor Toby McClamroch, who have organized the benefit for nearly a decade.
-
Comcast Digital Cable customers were once again able to watch every game of the NCAA Basketball Tournament courtesy of Comcast and WISH-TV. The games were delivered at no charge to Digital Cable customers. The same package is available on DirecTV for $50.
Public Service Announcements
March 2003
-
Noble of Indiana "Evening in the Garden" – 577
-
Marion County Health Department "Daughter" – 672
-
Susan Kommen Foundation "Race for the Cure" – 560
-
American Heart Association "Women's Legacy Luncheon" – 150
-
March of Dimes "Dad" – 6
Newsmakers
-
Tim Arndt, March of Dimes – 39
-
Christine Dahlberg, Governor's Council for People With Disabilities – 37
-
Linda Carmody, Better Business Bureau – 40
-
Steve Bray, WISH-TV – 39
-
Emily King, Indiana State Museum – 36
-
John Clark, Hudson Institute – 36
-
Bill Benner, Indiana Sports Corp – 36
-
Kathy Jordan, Race for the Cure – 41
-
Deborah Hearn Smith, Girl Scouts – 4
-
Randy Kron, Shrine Circus – 4
-
Sam Davis, Indiana Organ Procurement – 4
-
Michael Howland, Noble of Indiana – 5
-
Bettina Luescher, Hudson Institute – 5
-
Cynthia Booth, Child Advocates – 5
-
Tom Harton, Indianapolis Business Journal – 4
-
Jeff Coates, Crown Hill Cemetery – 4
-
Linda Carmody, Better Business Bureau – 5
-
Martha Weaver, WRTV – 4
-
Lora Johnson, Community Solutions – 5
|
