Comcast Report
Subscriber Totals - October 2002
| |
Beginning |
Ending |
Difference |
| Limited Only |
119,092 |
118,947 |
(145) |
| Full Cable Service |
109,060 |
108,888 |
(172) |
| Bulk Equivalencies |
587 |
609 |
22 |
| Total Basic |
119,092 |
118,947 |
(145) |
| Homes Passed |
217,131 |
217,537 |
406 |
| Penetration % |
55% |
55% |
|
*Bulk and Commercial Equivalency Units are included in Limited Basic and Full Cable Service totals.
Operator's Incoming Calls Report - October 2002
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter to Date |
| Total Calls Received |
66,611 |
66,611 |
| Total Calls Handled |
64,147 |
64,147 |
| # of Calls Answered in 30 Seconds or Less |
54,454 |
54,454 |
| % of Calls Answered in 30 Seconds or Less |
84.89% |
84.89% |
| Busy Rate |
3.4% |
3.4% |
Complaint Summaries - October 2002
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
0 |
0 |
0 |
0 |
0 |
| Service Interruptions |
8 |
4 |
0 |
0 |
12 |
| Billing |
5 |
11 |
0 |
0 |
16 |
| Customer Service |
4 |
0 |
0 |
0 |
4 |
| Installations |
1 |
0 |
0 |
0 |
1 |
| Telephone Service |
2 |
0 |
0 |
0 |
2 |
| Programming |
0 |
0 |
0 |
0 |
0 |
| Bury Cable |
0 |
0 |
0 |
0 |
0 |
| Technical Service |
0 |
0 |
0 |
0 |
0 |
| Online |
4 |
2 |
0 |
0 |
6 |
| Late Fees |
1 |
0 |
0 |
0 |
1 |
| Miscellaneous |
2 |
2 |
0 |
0 |
4 |
| Total |
27 |
19 |
0 |
0 |
46 |
Service Interruption Report - October 2002
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
2 |
| # of Unplanned Service Interruptions |
65 |
65 |
| Estimated # of Subscribers With Interrupted Service* |
19,470 |
19,470 |
| Total Service Interruption Hours |
121.37 |
121.37 |
| System Reliability % |
99.98% |
99.98% |
*Service Interruptions are defined as more than two outages reported in the same node.
Service Call Report - October 2002 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter to Date |
| Total Service Calls Received |
4593 |
4593 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
99.25% |
99.25% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
98.46% |
98.46% |
Installation Report - October 2002
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter to Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
|
|
Construction Report - October 2002
|
Construction Location |
Underground |
Aerial |
Dwelling |
| We had no mileage on any subdivisions, condominiums, apartments, or nursing homes in Marion County during the month of October. We built to some homes on short extensions of plant and some businesses. We had mileage on one subdivision located in Hendricks County. |
|
|
|
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - October 2002
Local Community Interest Programming requirement is 100 hours, Section 7.03
of franchise agreements.
Events & Sponsorships
October 2002
-
On Tuesday, October 1, Comcast, Time Warner and HBO partnered on a screening of the movie "Real Women Have Curves" at the United Artists Theater in Circle Centre Mall. Customers and VIPs were invited to attend.
-
More than 170 Comcast employees and their family members volunteered Saturday, October 5 for the second annual Comcast Cares Day. Volunteers spent four hours cleaning, weeding, planting and painting at the Indiana School for the Blind. Comcast Cares Day is a national event that drew more than 8,500 volunteers at projects in 26 states this year.
-
Comcast was a media sponsor of the Buddy Walk for Down's Syndrome on October 12. It was our second year participating in the event.
-
Comcast sponsored Explore IUPUI, an event showcasing the downtown campus to the community, on October 12.
-
For the third consecutive year, Comcast sponsored Dressage at Sweet Charity Farms, a horse show and gala dinner benefiting Ther-A-Play.
-
Comcast sponsored the Indianapolis Marathon, October 19 in Lawrence. It was Comcast's fourth consecutive year of involvement in the event.
-
Fox News Channel's Sean Hannity visited Indianapolis on October 26. Comcast and Newstalk 1430 partnered to bring him to the Murat Centre for a lecture and book signing.
Public Service Announcements
October 2002
-
IUPUI "Save The Date" – 101
-
Indiana Down's Syndrome Society "Buddy Walk" – 121
-
American Heart Association "Number One Killer" – 634
-
Indianapolis Marathon "Enter" – 234
-
Washington Township Schools "Dr. White" – 168
-
Ther-A-Play "Dressage at Sweet Charity" – 249
Newsmakers
-
Ed Treacy, Democratic Party – 37
-
Patti Poehler, Farm Bureau Insurance – 38
-
Greg Brannick, Junior Ice – 37
-
Michael Hunt, Emily Hunt Foundation – 37
-
Bob Kravitz, Indianapolis Star – 37
-
John Keeler, Republican Party – 37
-
Rozelle Boyd, City-County Council – 37
-
Danielle McColeman, Rockettes – 37
|
