Comcast Report
Subscriber Totals - June 2002
| |
Beginning |
Ending |
Difference |
| Limited Only |
120,315 |
120,752 |
437 |
| Other Basic Combo's |
110,693 |
110,476 |
(217) |
| Bulk Equivalencies |
491 |
504 |
13 |
| Total Basic |
120,315 |
120,752 |
437 |
| Homes Passed |
215,381 |
216,107 |
726 |
| Penetration % |
56% |
56% |
|
*Bulk and Commercial Units are included in Limited Basic and Full Cable Service totals.
Operator's Incoming Calls Report - June 2002
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter to Date |
| Total Calls Received |
71,074 |
197,075 |
| Total Calls Handled |
68,739 |
191,148 |
| # of Calls Answered in 30 Seconds or Less |
62,409 |
173,239 |
| % of Calls Answered in 30 Seconds or Less |
90.79% |
90.63% |
| Busy Rate |
2.9% |
2.9% |
*indicates non-compliance with the Federal Communication Standards.
Complaint Summaries - June 2002
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
3 |
0 |
0 |
0 |
3 |
| Service Interruptions |
10 |
3 |
0 |
0 |
13 |
| Billing |
12 |
12 |
0 |
1 |
25 |
| Customer Service |
4 |
0 |
0 |
0 |
4 |
| Installations |
0 |
2 |
0 |
0 |
2 |
| Telephone Service |
3 |
0 |
0 |
0 |
3 |
| Programming |
0 |
0 |
0 |
0 |
0 |
| Bury Cable |
0 |
1 |
0 |
0 |
1 |
| Technical Service |
1 |
0 |
0 |
0 |
1 |
| Online |
4 |
1 |
0 |
0 |
5 |
| Late Fees |
1 |
0 |
0 |
0 |
1 |
| Miscellaneous |
3 |
1 |
0 |
0 |
4 |
| Total |
41 |
20 |
0 |
1 |
62 |
Service Interruption Report - June 2002
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
4 |
| # of Unplanned Service Interruptions |
100 |
146 |
| Estimated # of Subscribers With Interrupted Service* |
7228 |
8547 |
| Total Service Interruption Hours |
168.83 |
308.27 |
| System Reliability % |
99.99% |
99.99% |
*Service Interruptions are defined as more than two outages reported in the same node.
Service Call Report - June 2002 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter to Date |
| Total Service Calls Received |
4720 |
12,983 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
99.57% |
99.76% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.75% |
99.78% |
Installation Report - June 2002
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter to Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
|
|
Construction Report - June 2002
|
Construction Location |
Underground |
Aerial |
Dwelling |
| Wayne Commons |
0.25 |
0.03 |
N/S |
| Brookfield Place, Sec. 1 |
1.11 |
0.30 |
N/S |
| Meadowbend, Sec. 5 |
0.57 |
0.00 |
N/S |
| Benchmark Apts |
0.05 |
0.00 |
APT |
| Indian Creek Meadows |
0.78 |
0.00 |
N/S |
| Spirit Lake Condos |
0.12 |
0.00 |
CON |
| Summerwood Apts |
0.66 |
0.00 |
APT |
| The Preserve @ Eagle Creek |
1.42 |
0.00 |
N/S |
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - June 2002
Local Community Interest Programming requirement is 100 hours, Section 7.03
of franchise agreements.
Events and Sponsorships
June 2002
-
For the fourth consecutive year, Comcast was a media sponsor of the Russian Festival -- a day of food, music and crafts -- June 2 at Clowes Hall on the Butler University campus.
-
Black Entertainment Television's Awards Vehicle made a stop at the Comcast administrative offices on June 7.
-
Comcast was a platinum sponsor of the Indiana Repertory Theater's "Celebrity Radio Show", June 8 at IRT. This is the second year Comcast has been involved with IRT's top fundraiser.
-
Comcast has partnered with the Indiana Firebirds on a season long initiative to distribute tickets to area charities. Comcast was recognized for the effort during a halftime ceremony during the Firebirds' June 29 game at Conseco Fieldhouse.
-
Comcast representatives attended the Urban League's Ebony and Ivory Gala on June 28. Comcast is a corporate member of the Indianapolis Urban League.
-
Cartoon Network, United Artists Theaters, and Comcast partnered to present an advance screening of the Powerpuff Girls Movie on June 29.
Public Service Announcements
June 2002
-
Prevent Blindness Indiana, "Most Beautiful Eyes" – 233
-
American Legion "Blue Star Service Banner" – 19
-
Russian Festival "Tickets" – 92
-
Indiana Hospice & Palliative Care "Larry Bird" – 262
-
Gleaner's Food Bank, "Freedom From Hunger" – 262
-
March of Dimes, "Nice Workout" – 205
-
Cable Positive "Rebekka Armstrong" – 32
-
Indianapolis Animal Control "Adopt A Pet" – 226
-
Indiana Black Expo, "Family Fun Fest" – 209
-
Lawrence Township Foundation, "All-American Art & Antique Festival" – 311
-
Indy Parks, "Building Parks for Life" – 56
Newsmakers
-
Jim Weir, Eagle Creek Foundation - 14
-
Dave Barras, WISH-TV - 14
-
Tasker Day, Indy Jazz Fest - 12
-
Linda Carmody, Better Business Bureau - 13
-
Rusty Robertson, Comcast - 17
-
Beverly Rella, Empower Indiana - 12
-
Tanya Overdorf, Junior League - 13
-
Ed Treacy, Democratic County Chairman - 18
-
Larry MacIntyre, State Republican Party – 16
-
Chris Denari, Indiana Fever – 17
-
Terry Sweeny, Indianapolis Downtown, Inc. – 17
-
Wes Dearbaugh, 500 Festival – 3
-
Lt. Col. Ivan Denton, Indiana National Guard – 3
-
Cheryl Adams, WXIN-TV – 5
-
Caress Garten, Citizen – 3
-
Fred Nation, Indianapolis Motor Speedway – 4
-
Susan Williams, State Museum – 4
-
James May, State Museum – 4
-
Bob Bedell, Indiana Convention & Visitors Assn. – 1
-
Douglas Noble, City Market – 6
-
Bob Kingston, State Museum – 2
-
Bill Brown, Ratio Architects – 3
-
Gleaner's Food Bank Long Form PSA - 37
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