Comcast Report
Subscriber Totals - July 2002
| |
Beginning |
Ending |
Difference |
| Limited Only |
120,752 |
119,357 |
(1395) |
| Other Basic Combo's |
110,476 |
109,229 |
(1247) |
| Bulk Equivalencies |
504 |
566 |
62 |
| Total Basic |
120,752 |
119,357 |
(1395 |
| Homes Passed |
216,107 |
216,392 |
285 |
| Penetration % |
56% |
55% |
|
*Bulk and Commercial Equivalency Units are included in Limited Basic and Full Cable Service totals.
Operator's Incoming Calls Report - July 2002
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter to Date |
| Total Calls Received |
64,643 |
64,643 |
| Total Calls Handled |
62,597 |
62,597 |
| # of Calls Answered in 30 Seconds or Less |
56,256 |
56,256 |
| % of Calls Answered in 30 Seconds or Less |
89.87% |
89.87% |
| Busy Rate |
2.6% |
2.6% |
*indicates non-compliance with the Federal Communication Commission Standards.
Complaint Summaries - July 2002
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
1 |
0 |
0 |
0 |
1 |
| Service Interruptions |
11 |
3 |
0 |
0 |
14 |
| Billing |
12 |
11 |
1 |
0 |
24 |
| Customer Service |
2 |
0 |
0 |
1 |
3 |
| Installations |
4 |
1 |
0 |
0 |
5 |
| Telephone Service |
4 |
0 |
0 |
0 |
4 |
| Programming |
0 |
0 |
0 |
0 |
0 |
| Bury Cable |
2 |
0 |
0 |
0 |
2 |
| Technical Service |
1 |
0 |
0 |
0 |
1 |
| Online |
1 |
3 |
0 |
0 |
4 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
4 |
0 |
0 |
0 |
4 |
| Total |
42 |
18 |
1 |
1 |
62 |
Service Interruption Report - July 2002
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
0 |
| # of Unplanned Service Interruptions |
147 |
147 |
| Estimated # of Subscribers With Interrupted Service* |
11,068 |
11,068 |
| Total Service Interruption Hours |
282.03 |
282.03 |
| System Reliability % |
99.98% |
99.98% |
*Service Interruptions are defined as more than two outages reported in the same node.
Service Call Report - July 2002 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter to Date |
| Total Service Calls Received |
5341 |
5341 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
99.57% |
99.57% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.70% |
99.70% |
Installation Report - July 2002
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter to Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
|
|
Construction Report - July 2002
|
Construction Location |
Underground |
Aerial |
Dwelling |
| Bridgeport Commons, Sec. 5 |
0.33 |
0.00 |
N/S |
| Wynbrooke, Sec. 8 |
0.85 |
0.00 |
N/S |
| Berkshire, Sec. 2B |
0.94 |
0.00 |
N/S |
| Pawnee Ridge @ Southern Dunes, Sec. 4 |
0.50 |
0.00 |
N/S |
| Georgetown Station |
0.10 |
0.00 |
APT |
| Wildcat Run, Sec. 9 |
0.52 |
0.00 |
N/S |
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - July 2002
Local Community Interest Programming requirement is 100 hours, Section 7.03
of franchise agreements.
Events & Sponsorships
July 2002
-
Comcast was a major corporate sponsor of Indiana Black Expo again this year. On July 18, we were a featured sponsor of the annual Corporate Luncheon. During the weekend, we co-hosted a booth with Time Warner. HBO's George Foreman and BET's Laz Alonso were guests at out booth, posing for pictures and signing autographs. Alonso's appearance at our booth resulted in national exposure for Indiana Black Expo, as a production crew videotaped his experience in Indianapolis for a segment of the program NYLA.
-
July 18 was Comcast Night at the Indianapolis Speedrome. Comcast customers were offered free admission to the Speedrome for the evening's Midget Car races.
-
On July 26, Comcast aired the American Red Cross Hall of Fame Awards luncheon on our Leased Access channel. The annual program recognizes individuals who risked their lives to save others during the last 12 months.
Public Service Announcements
July 2002
-
March of Dimes "Nice Workout" – 152
-
Lawrence Township Foundation "Art & Antique Festival" – 189
-
Indy Parks "Mayor Peterson" – 616
-
City Animal Care & Control "Pet Adoption Fair" – 74
-
American Red Cross "Hall of Fame Awards" – 150
-
Indiana Black Expo "Generic" – 64
-
Indiana Black Expo "Ecumenical" – 60
-
Indiana Black Expo "Sprite Xchange" – 74
-
Indiana Black Expo "Gospel Explosion" – 65
-
Indiana Black Expo "Family Entertainment" – 64
-
Indiana Black Expo "Mosley vs. Forrest" – 57
Newsmakers
-
Gleaner's Food Bank "Long Form PSA" – 49
-
Jim Shella, WISH TV – 13
-
Myles Brand #1, Indiana University – 14
-
Myles Brand #2, Indiana University – 13
-
Abby Kuzma, Neighborhood Christian Legal Clinic – 12
-
Michelle Mucenski, Backpack Attack – 14
-
Sally Davis, Big Brothers/Big Sisters – 14
-
Alpha Garrett, Indiana Black Expo – 14
-
Linda Carmody, Better Business Bureau – 13
-
Mary Brandt, Cigna Health – 14
-
John Hay, Horizon House – 14
-
Elliot Hopkins, National Federation of State High School Associations – 12
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