Comcast Report
Subscriber Totals - January 2002
| |
Beginning |
Ending |
Difference |
| Limited Only |
120,022 |
119,738 |
(284) |
| Other Basic Combo's |
110,911 |
110,119 |
(792) |
| Bulk Equivalencies |
504 |
504 |
- |
| Total Basic |
120,022 |
119,738 |
(284) |
| Homes Passed |
213,195 |
213,545 |
350 |
| Penetration % |
56% |
56% |
|
*Bulk and Commercial Equivalency Units are included in Limited Basic and Full Cable Service totals.
Complaint Summaries - January 2002
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
5 |
0 |
0 |
0 |
5 |
| Service Interruptions |
5 |
0 |
0 |
0 |
5 |
| Billing |
31 |
23 |
1 |
1 |
56 |
| Customer Service |
1 |
0 |
0 |
0 |
1 |
| Installations |
1 |
6 |
0 |
0 |
7 |
| Telephone Service |
0 |
0 |
0 |
0 |
0 |
| Programming |
1 |
0 |
0 |
0 |
1 |
| Bury Cable |
0 |
0 |
0 |
0 |
0 |
| Technical Service |
5 |
1 |
0 |
0 |
6 |
| Online |
3 |
3 |
0 |
0 |
6 |
| Late Fees |
1 |
0 |
0 |
0 |
1 |
| Miscellaneous |
1 |
3 |
0 |
0 |
4 |
| Total |
54 |
36 |
1 |
1 |
92 |
Service Interruption Report - January 2002
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
0 |
| # of Unplanned Service Interruptions |
50 |
50 |
| Estimated # of Subscribers With Interrupted Service* |
2782 |
2782 |
| Total Service Interruption Hours |
99.72 |
99.72 |
| System Reliability % |
99.99% |
99.99% |
NOTE: * More than 2 cable off calls within a node determines a service interruption
Service Call Report - January 2002 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter to Date |
| Total Service Calls Received |
3064 |
3064 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
99.86% |
99.86% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
Unavailable |
Unavailable |
Installation Report - January 2002
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter to Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
|
|
Construction Report - January 2002
|
Construction Location |
Underground |
Aerial |
Dwelling |
| Bradford Trace, Sec. 6 |
0.37 |
0 |
N/S |
| Keeneland Crest, Sec. 3 |
0.26 |
0 |
N/S |
| Lloyd Meadows |
0.53 |
0.08 |
N/S |
| Towne Park Condos - Phase 1 |
0.32 |
0 |
CON |
| Westhaven Commons - Phase 1 |
0.44 |
0 |
CON |
| Creekside Meadows, Sec. 1 |
1.10 |
0 |
N/S |
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - January 2002
Local Community Interest Programming requirement is 100 hours, Section 7.03
of franchise agreements.
Events and Sponsorships
January 2002
-
Comcast announced that its "Leaders of Tomorrow" scholarship program has been expanded to include students in Indianapolis. Approximately 700 high school seniors can earn college scholarships of $1,000 through the program, which is in its second year. Application information was mailed to high school principals in Indianapolis on January 21. Local students can contact the principals for more information about the scholarship program.
-
Comcast supported the Marion County Mental Health Association by attending its annual fundraiser dinner January 16 at the Indiana Roof Ballroom.
-
Indiana Cable Telecommunications Association and Comcast partnered
January 17 to present a Cable in the Classroom workshop for teachers and administrators in the Perry Township school system.
Public Service Announcements
January 2002
-
Indianapolis Animal Control "Spay/Neuter" – 803
-
Indianapolis Animal Control "Adopt A Pet" – 519
-
American Red Cross "Yung Ooi" – 470
-
Indianapolis Philharmonic Orchestra "Gospel Concert" – 210
Newsmakers
-
John Clark, Hudson Institute – 26
-
Mayor Tom Schneider, City of Lawrence – 26
-
Nicole Bedwell, National Institute for Fitness and Sports – 28
-
Mayor Bart Peterson #1, City of Indianapolis – 30
-
Mayor Bart Peterson #2, City of Indianapolis – 31
-
Rusty Robertson, Comcast – 19
-
Jane Rulon, Indiana Film Commission – 27
-
Representative Julia Carson, U.S. Congress – 1
-
Rep. Brian Bosma #1, Indiana General Assembly – 1
-
Rep. Brian Bosma #2, Indiana General Assembly – 1
-
Jan Bates, United Christmas Service – 1
-
Lt. Col. Jack Getz, Salvation Army – 1
-
Bill Sheldrake, Indiana Fiscal Policy Institute – 1
-
Marcia Spring, Humane Society – 1
-
Pamela Altmeyer, Gleaner's Food Bank – 1
|
