Comcast Report
Subscriber Totals - February 2002
| |
Beginning |
Ending |
Difference |
| Limited Only |
119,738 |
119,801 |
63 |
| Other Basic Combo's |
110,119 |
109,974 |
(145) |
| Bulk Equivalencies |
504 |
504 |
- |
| Total Basic |
119,738 |
119,801 |
63 |
| Homes Passed |
213,545 |
214,060 |
515 |
| Penetration % |
56% |
56% |
|
Operator's Incoming Calls Report - February 2002
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter to Date |
| Total Calls Received |
78,520 |
141,194 |
| Total Calls Handled |
76,453 |
136,807 |
| # of Calls Answered in 30 Seconds or Less |
70,841 |
125,435 |
| % of Calls Answered in 30 Seconds or Less |
92.66% |
91.69% |
| Busy Rate |
1.1% |
0.8% |
Complaint Summaries - February 2002
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
0 |
0 |
0 |
0 |
0 |
| Service Interruptions |
6 |
3 |
0 |
0 |
9 |
| Billing |
19 |
17 |
1 |
0 |
37 |
| Customer Service |
3 |
0 |
0 |
0 |
3 |
| Installations |
3 |
0 |
1 |
0 |
4 |
| Telephone Service |
0 |
0 |
0 |
0 |
0 |
| Programming |
0 |
0 |
0 |
1 |
1 |
| Bury Cable |
1 |
0 |
0 |
0 |
1 |
| Technical Service |
1 |
0 |
0 |
0 |
1 |
| Online |
7 |
1 |
0 |
1 |
9 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
0 |
0 |
1 |
0 |
1 |
| Total |
40 |
21 |
3 |
2 |
66 |
Service Interruption Report - February 2002
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
1 |
1 |
| # of Unplanned Service Interruptions |
41 |
91 |
| Estimated # of Subscribers With Interrupted Service* |
2735 |
5517 |
| Total Service Interruption Hours |
94.6 |
194.32 |
| System Reliability % |
99.99% |
99.99% |
NOTE: * More than 2 cable off calls within a node determines a service interruption
Service Call Report - February 2002 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter to Date |
| Total Service Calls Received |
3343 |
6407 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
100.00% |
99.93% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
Unavailable |
Unavailable |
Installation Report - February 2002
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter to Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
|
|
Construction Report - February 2002
|
Construction Location |
Underground |
Aerial |
Dwelling |
| Cameron Meadows, Sec. 3 |
1.11 |
0 |
N/S |
| Westridge Place |
0.57 |
0 |
N/S |
| Valley Ridge, Sec. 3 |
1.07 |
0 |
N/S |
| Timberfield |
1.31 |
0 |
N/S |
| Tibbs New Addition |
0.12 |
0 |
N/S |
| Amber Ridge, Sec. 2 |
1.49 |
0.03 |
N/S |
| Timberlakes, Sec. 4 |
0.76 |
0 |
N/S |
| Autumn Creek, Sec. 3 |
0.44 |
0 |
N/S |
| Foxfire, Sec. 1 |
0.80 |
0 |
N/S |
| Woodland Trails, Sec. 1 |
1.24 |
0.10 |
N/S |
| Hudson bay @ Southern Dunes, Sec. 1 |
1.09 |
0 |
N/S |
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - February 2002
Local Community Interest Programming requirement is 100 hours, Section 7.03
of franchise agreements.
Events and Sponsorships
February 2002
-
Comcast partnered with Nickelodeon to bring "Blues Clues Live" to the Murat Theatre for a weeklong run.
-
Comcast was a media sponsor of the Indianapolis Philharmonic Orchestra's Black History Month performance February 10 at the Pike Performing Arts Center.
-
Comcast, a corporate member of the Indianapolis Urban League, attended the Urban League luncheon on February 11.
-
Comcast was the presenting sponsor of Jeff Corwin's February 16 appearance at the Boat, Sport and Travel Show. Jeff is the host of Animal Planet's "Jeff Corwin Experience".
-
Comcast was a media sponsor of Festival Latino, an inaugural event held February 22-23 at the Indianapolis Convention Center.
Public Service Announcements
February 2002
-
Indianapolis Animal Control "Spay/Neuter" – 59
-
Indianapolis Animal Control "Adopt a Pet" – 51
-
American Red Cross "Yung Ooi" – 42
-
American Red Cross "Pamela Weadick" – 346
-
Indianapolis Philharmonic Orchestra "Gospel Concert" – 219
-
Shriners Hospitals for Children "Murat Shrine Circus" – 257
-
Multiple Sclerosis Society "MS Walk" – 17
-
Noble of Indiana "Evening in the Garden" – 66
Newsmakers
-
John Clark, Hudson Institute – 15
-
Mayor Tom Schneider, City of Lawrence – 14
-
Nicole Bedwell, National Institute for Fitness and Sports – 14
-
Mayor Bart Peterson #1, City of Indianapolis – 19
-
Mayor Bart Peterson #2, City of Indianapolis – 15
-
Jane Rulon, Indiana Film Commission – 12
-
Guy Swenson, MTC – 4
-
Attorney General Steve Carter, State of Indiana – 12
-
Councilor Lonnell Conley, City of Indianapolis – 16
-
Ray Cortopassi, WRTV-6 – 16
-
Dr. Mary Walsh, Care Group – 14
-
Edgar McGonigal, Shriners Hospitals for Children – 14
-
Jim Kittle, State Republican Chairman – 12
-
Carl Martinson, Clarian Group – 12
-
Bill Benner, Indiana Sports Corp. – 12
-
Mary Flynn O'Hara, Noble Auxiliary – 12
-
Jeff Johnson, Pacers Sports and Entertainment – 12
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