Comcast Report
Subscriber Totals - December 2002
| |
Beginning |
Ending |
Difference |
| Limited Only |
119,790 |
120,494 |
704 |
| Other Basic Combo's |
109,679 |
110,206 |
527 |
| Bulk Equivalencies |
611 |
593 |
(18) |
| Total Basic |
119,790 |
120,494 |
704 |
| Homes Passed |
219,725 |
222,105 |
2380 |
| Penetration % |
55% |
54% |
|
*Bulk and Commercial Equivalency Units are included in Limited Basic and Full Cable service totals.
Please Note:
1. Sub numbers are through December 19th.
2. Large increase in Homes Passed due to Optel Acquisition.
Operator's Incoming Calls Report - December 2002
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter to Date |
| Total Calls Received |
54,209 |
177,488 |
| Total Calls Handled |
51,543 |
170,666 |
| # of Calls Answered in 30 Seconds or Less |
46,848 |
150,908 |
| % of Calls Answered in 30 Seconds or Less |
90.89% |
88.42% |
| Busy Rate |
1.8% |
1.9% |
Complaint Summaries - December 2002
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
1 |
0 |
0 |
0 |
1 |
| Service Interruptions |
7 |
6 |
2 |
0 |
15 |
| Billing |
8 |
9 |
1 |
0 |
18 |
| Customer Service |
1 |
0 |
0 |
0 |
1 |
| Installations |
0 |
0 |
0 |
0 |
0 |
| Telephone Service |
0 |
0 |
0 |
0 |
0 |
| Programming |
1 |
2 |
0 |
0 |
3 |
| Bury Cable |
1 |
0 |
0 |
0 |
1 |
| Technical Service |
0 |
0 |
0 |
0 |
0 |
| Online |
0 |
0 |
0 |
0 |
0 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
3 |
4 |
0 |
0 |
7 |
| Total |
22 |
21 |
3 |
0 |
46 |
Service Interruption Report - December 2002
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
1 |
8 |
| # of Unplanned Service Interruptions |
39 |
168 |
| Estimated # of Subscribers With Interrupted Service* |
2740 |
34,433 |
| Total Service Interruption Hours |
61.68 |
301 |
| System Reliability % |
99.99% |
99.99% |
*Service Interruptions are defined as more than two outages reported in the same node.
Service Call Report - December 2002 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter to Date |
| Total Service Calls Received |
3530 |
12,286 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
100.00% |
99.43% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.77% |
98.89% |
Installation Report - December 2002
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter to Date |
| % Within 7 Days* |
100% |
99.99% |
| * or by Customer Request |
|
|
Construction Report - December 2002
|
Construction Location |
Underground |
Aerial |
Dwelling |
| Cameron Meadows, Sec. 5 |
1.58 |
0.00 |
N/S |
| Sunrise Apartments |
1.11 |
0.00 |
APT |
| Woods of Eagle Creek |
3.73 |
0.00 |
APT |
| Chelsea Village Apartments |
1.63 |
0.00 |
APT |
| Woodbridge of Castleton |
1.29 |
0.12 |
APT |
| Carriage House East |
2.15 |
0.79 |
APT |
| Sherman Commons, Sec. 5 |
0.48 |
0.26 |
N/S |
| Cottages of Fall Creek |
3.89 |
0.37 |
APT |
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - December 2002
Local Community Interest Programming requirement is 100 hours, Section 7.03
of franchise agreements.
Public Service Announcements
December 2002
-
Washington Township Schools "Dr. White" – 39
-
American Heart Association "Stroke" – 186
-
Indianapolis Animal Care & Control "Microchip Your Dog" – 113
-
Indiana Repertory Theatre "Audition" – 118
-
Indiana Repertory Theatre "Christmas Carol" – 579
-
Christamore House "Tree Spree" – 71
-
Indianapolis Animal Care & Control "Home for the Holidays" – 126
-
Cable Positive "World AIDS Day" – 131
-
Indiana Attorney General "Contests" – 113
-
Circle City Classic "High School Basketball" – 249
-
Indianapolis Broadway Series "Christmas Spectacular" – 595
Newsmakers
-
Sam Carman, Hendricks County Alliance for Diversity – 32
-
Donna Stephens, Learning Well – 32
-
David Orentlicher, State Representative – 32
-
Kevin Brinegar, Indiana Chamber of Commerce – 32
-
Nicole Haywood, NIFS – 31
-
Linda Carmody, Better Business Bureau (Dec) – 32
-
Bruce Kopp, WTHR-13 – 31
-
Rusty Robertson, Comcast – 31
-
Bill Benner, Indiana Sports Corp. – 32
-
Greg Schenkel, Central Indiana Community Partnership – 32
-
Myles Brand #1, Indiana University – 6
-
Myles Brand #2, Indiana University – 5
-
Sally Davis, Big Brothers/Big Sisters – 5
-
Scott McCormack, Bands of America – 6
-
Pam Altmeyer, Gleaners Food Bank – 6
-
Terry Sweeney, Indianapolis Downtown Inc. – 6
-
Brian Payne, Central Indiana Community Foundation – 5
-
John Myrland, Indianapolis Chamber of Commerce – 5
-
Gerry Dick, Grow Indiana – 6
-
Linda Carmody (Nov), Better Business Bureau – 5
-
Todd Tobias, Indy Men's Magazine – 6
-
Gary Geipel, Hudson Institute – 5
|
