Comcast Report
Subscriber Totals - August 2002
| |
Beginning |
Ending |
Difference |
| Limited Only |
119,357 |
118,691 |
(666) |
| Other Basic Combo's |
109,229 |
108,606 |
(623) |
| Bulk Equivalencies |
566 |
582 |
16 |
| Total Basic |
119,357 |
118,691 |
(666) |
| Homes Passed |
216,392 |
216,704 |
312 |
| Penetration % |
55% |
55% |
|
*Bulk and Commerical Equivalency Units are included in Limited Basic and Full Cable Service totals.
Operator's Incoming Calls Report - August 2002
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter to Date |
| Total Calls Received |
71,178 |
135,821 |
| Total Calls Handled |
69,180 |
131,777 |
| # of Calls Answered in 30 Seconds or Less |
62,678 |
118,934 |
| % of Calls Answered in 30 Seconds or Less |
90.60% |
90.25% |
| Busy Rate |
1.5% |
2.1% |
*indicates non-compliance with the Federal Communication Commission Standards.
Complaint Summaries - August 2002
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
2 |
0 |
0 |
0 |
2 |
| Service Interruptions |
6 |
8 |
1 |
0 |
15 |
| Billing |
8 |
12 |
1 |
2 |
23 |
| Customer Service |
9 |
1 |
0 |
0 |
10 |
| Installations |
0 |
4 |
0 |
0 |
4 |
| Telephone Service |
1 |
0 |
0 |
0 |
1 |
| Programming |
0 |
0 |
0 |
0 |
0 |
| Bury Cable |
0 |
0 |
0 |
0 |
0 |
| Technical Service |
0 |
1 |
0 |
0 |
1 |
| Online |
0 |
1 |
0 |
0 |
1 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
6 |
1 |
0 |
0 |
7 |
| Total |
32 |
28 |
2 |
2 |
64 |
Service Interruption Report - August 2002
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
3rd Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
0 |
| # of Unplanned Service Interruptions |
135 |
282 |
| Estimated # of Subscribers With Interrupted Service* |
10,274 |
21,342 |
| Total Service Interruption Hours |
221.35 |
503.38 |
| System Reliability % |
99.98% |
99.98% |
*Service Interruptions are defined as more than two outages reported in the same node.
Service Call Report - August 2002 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
3rd Quarter |
| Total Service Calls Received |
4470 |
9811 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
99.14% |
99.36% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.50% |
99.60% |
Installation Report - August 2002
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
3rd Quarter |
| % Within 7 Days* |
99.92% |
99.96% |
| * or by Customer Request |
|
|
Construction Report - August 2002
|
Construction Location |
Underground |
Aerial |
Dwelling |
| Links @ Winding Ridge, Sec. 3 - Phase 2 |
0.39 |
0.00 |
N/S |
| Autumn Creek, Sec. 4 |
0.65 |
0.00 |
N/S |
| Brookston Subdivision |
0.57 |
0.00 |
N/S |
| Woodland Trace, Sec. 4 |
1.07 |
0.00 |
N/S |
| Whitaker Valley, Sec. 7A & 7B |
0.43 |
0.00 |
N/S |
| Hudson Bay @ Southern Dunes, Sec. 2 |
0.82 |
0.00 |
N/S |
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - August 2002
Local Community Interest Programming requirement is 100 hours , Section 7.03
of franchise agreements.
Events and Sponsorships
August 2002
-
Comcast was a corporate sponsor of the Indiana State Fair, financially underwriting the August 17 Latino Night and the August18 Gospel Competition.
-
For the second consecutive year, Comcast sponsored the Loop for Life, a charity motorcycle ride around I-465 benefiting Special Olympics.
-
Comcast hosted a visit by the C-SPAN Bus for the second time this year. Because school was not yet in session at the time of the visit, the bus stopped at our 65th Street system and provided tours for our customers and employees.
Public Service Announcements
August 2002
-
March of Dimes "Nice Workout" – 260
-
Indy Parks "Mayor Peterson" – 17
-
Dick Lugar Run/Walk – 128
-
Dick Lugar Health Fair – 57
-
City of Indianapolis "Jury Duty" – 168
Newsmakers
-
Gleaner's Food Bank "Long Form PSA" – 26
-
Jim Garrard, Indianapolis Animal Control – 16
-
Todd Rokita, Deputy Secreatry of State – 16
-
Linda Carmody #1, Better Business Bureau – 16
-
Robert Enlow, Friedman Foundation – 18
-
Joy Dumandan, WISH-TV – 18
-
Bill Benner, Indiana Sports Corp. – 4
-
Jim Shella, WISH-TV – 9
-
Myles Brand #1, Indiana University – 10
-
Myles Brand #2, Indiana University – 12
-
Abby Kuzma, Neighborhood Christian Legal Clinic – 9
-
Michelle Mucenski, Backpack Attack – 10
-
Sally Davis, Big Brothers/Big Sisters – 12
-
Alpha Garrett, Indiana Black Expo – 12
-
Linda Carmody #2, Better Business Bureau – 9
-
Mary Brandt, Cigna Health – 12
-
John Hay, Horizon House – 13
-
Elliott Hopkins, National Federation of State High School Assns. – 13
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