Comcast Report
Subscriber Totals - April 2002
| |
Beginning |
Ending |
Difference |
| Limited Only |
120,241 |
120,443 |
202 |
| Other Basic Combo's |
110,467 |
110,937 |
470 |
| Bulk Equivalencies |
500 |
490 |
(9) |
| Total Basic |
120,241 |
120,443 |
202 |
| Homes Passed |
214,516 |
215,195 |
679 |
| Penetration % |
56% |
56% |
|
*Bulk and Commercial Equivalency Units are included in Limited Basic and Full Cable Service totals.
Operator's Incoming Calls Report - April 2002
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter to Date |
| Total Calls Received |
59,025 |
59,025 |
| Total Calls Handled |
57,133 |
57,133 |
| # of Calls Answered in 30 Seconds or Less |
51,476 |
51,476 |
| % of Calls Answered in 30 Seconds or Less |
90.10% |
90.10% |
| Busy Rate |
2.1% |
2.1% |
*indicates non-compliance with the Federal Communication Commission Standards.
Complaint Summaries - April 2002
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
7 |
1 |
1 |
0 |
9 |
| Service Interruptions |
2 |
2 |
0 |
0 |
4 |
| Billing |
34 |
9 |
0 |
4 |
47 |
| Customer Service |
2 |
0 |
0 |
0 |
2 |
| Installations |
1 |
0 |
0 |
0 |
1 |
| Telephone Service |
2 |
0 |
0 |
0 |
2 |
| Programming |
6 |
2 |
0 |
0 |
8 |
| Bury Cable |
2 |
0 |
0 |
0 |
2 |
| Technical Service |
2 |
0 |
0 |
0 |
2 |
| Online |
4 |
4 |
0 |
0 |
8 |
| Late Fees |
0 |
0 |
0 |
0 |
0 |
| Miscellaneous |
3 |
0 |
1 |
0 |
4 |
| Total |
65 |
18 |
2 |
4 |
89 |
Service Interruption Report - April 2002
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
2 |
2 |
| # of Unplanned Service Interruptions |
61 |
61 |
| Estimated # of Subscribers With Interrupted Service* |
3177 |
3177 |
| Total Service Interruption Hours |
131.05 |
131.05 |
| System Reliability % |
99.99% |
99.99% |
*Service Interruptions are defined as more than two outages reported in the same node.
Service Call Report - April 2002 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter to Date |
| Total Service Calls Received |
4293 |
4293 |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
99.79% |
99.79% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
99.74% |
99.74% |
Installation Report - April 2002
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter to Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
|
|
Construction Report - April 2002
|
Construction Location |
Underground |
Aerial |
Dwelling |
| Woodland Trace, Sec. 3 |
0.98 |
0 |
N/S |
| Hidden lakes, Sec. 3 |
0.61 |
0 |
N/S |
| Sycamore Springs, Sec. J. |
0.28 |
0 |
N/S |
| Parke Place, Sec. 1 |
0.8 |
0 |
N/S |
| Pheasant Run Apartments |
0.72 |
0 |
APT |
| Whitaker Valley, Sec. 5 |
0.77 |
0 |
N/S |
| Flat Branch |
0.59 |
0 |
N/S |
| Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - April 2002
Local Community Interest Programming requirement is 100 hours, Section 7.03
of franchise agreements.
Events and Sponsorships
April 2002
-
Comcast and the Indiana Cable Telecommunications Association conducted a Cable in the Classroom workshop for all Brownsburg elementary school teachers. The workshop was held April 10 at Brown Elementary School.
-
The April 19 performance of "Scooby Doo's Stagefright" at the Murat Theatre was billed as Comcast Customer Appreciation Night. Comcast customers received $3 off the price of admission for the performance, which was a sellout.
-
For the eighth consecutive year, Comcast was a Platinum Sponsor of the Susan Komen Race for the Cure, benefiting breast cancer research. This year's event, held April 20 on the IUPUI campus, attracted 28,000 participants. It is the state's largest run/walk and fundraiser.
-
Comcast was a media sponsor of the March of Dimes Walk America, April 28. Comcast sponsored Walk America events throughout our Midwest Division. Locally, Comcast volunteers raised over $1,000 for March of Dimes.
Public Service Announcements
April 2002
Newsmakers
-
Jo-Ellen Myers Sharp, Plant-A-Row For The Hungry – 16
-
Brian Bosma, State Representative – 16
-
Ed Mahern, State Representative – 13
-
Sheila Gamache, Indiana Heart Associates – 14
-
Cal Burleson, Indianapolis Indians – 14
-
Tim Arndt, March of Dimes – 14
-
Sharon Alseth, WIBC –AM – 18
-
Dr. Virgina Caine, Race for the Cure – 14
-
Jim Atterholt, State Representative – 14
-
James A. Wade, Jr., Indy Parks – 15
-
Marilyn Moores, Citizen – 15
-
J.T. Worthington, Multiple Sclerosis Society – 15
-
Dr. Randall Krupshaw, Indiana Assn. Of Mediators – 1
-
Kevin Brinegar, Indiana Chamber of Commerce – 1
-
Cathy Cregor-Blitzer, International Center – 1
-
Michael Snyder, The Mek Group – 2
-
Kate Nicholson, Girl Scouts – 1
-
Scott Newman, Marion County Prosecutor – 4
-
Jay Hein, Hudson Institute – 4
-
Karen Rariden, WXIN-TV – 3
-
Vicki Yamsaki, Multiple Sclerosis Society – 3
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