Comcast Report
Subscriber Totals - September 2001
|
September 2001 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
119,235 |
112,711 |
111,360 |
|
Ending Subscribers |
119,479 |
112,622 |
111,315 |
|
Difference |
244 |
(89) |
(45) |
Operator's Incoming Calls Report - September 2001
|
September 2001 |
Month |
QTR-To-Date |
|
Total Calls Received |
85,652 |
236,428 |
|
Total Calls Handled |
66,515 |
208,747 |
|
# of Calls Answered in 30 Seconds or Less |
61,449 |
184,237 |
|
% of Calls Answered in 30 Seconds or Less |
92.38% |
88.26% |
|
# of Calls Abandoned After 30 Seconds |
1,512 |
8668 |
|
% of Calls Abandoned After 30 Seconds |
1.77% |
3.67% |
|
Busy Rate |
1.40% |
4.69% |
|
Total Hours Staffed |
720 |
2208 |
|
Online |
|
QTR-To-Date |
|
Total Calls Received |
1,961 |
7907 |
|
Total Calls Handled |
1,879 |
7579 |
Complaint Summaries - September 2001
|
Source |
ESL |
BBB |
CA |
Total |
% |
|
Damage |
2 |
|
|
2 |
5% |
|
Billing |
1 |
|
11 |
12 |
29% |
|
Collections Issue |
1 |
|
|
1 |
2% |
|
Installation |
1 |
|
2 |
3 |
7% |
|
Service |
|
1 |
9 |
10 |
24% |
|
Customer Service |
|
|
|
0 |
0% |
|
Rates |
|
1 |
1 |
2 |
5% |
|
Advertisement |
1 |
|
|
1 |
2% |
|
Online |
3 |
|
|
3 |
7% |
|
Bury Drop |
2 |
|
4 |
6 |
15% |
|
Programming |
|
1 |
|
1 |
2% |
|
Post Wire |
|
|
|
0 |
0% |
|
Unanswered |
0 |
0 |
0 |
0 |
0% |
|
Total Complaints |
11 |
3 |
27 |
41 |
|
| Average Time to Resolve (days) |
0.3 |
0.33 |
1.5 |
1 |
|
| Overall Percentage |
27% |
7% |
66% |
100% |
100% | | |
Service Interruption Report - September 2001
|
Reporting Period: 8/23/01 - 9/20/01 |
Month |
3rd QTR 2001 |
|
Total # of Outages |
107 |
399 |
|
# of Planned Outages |
0 |
1 |
|
% of Planned Outages |
0% |
0% |
|
# of Unplanned Outages |
107 |
398 |
|
% of Unplanned Outages |
100% |
100% |
|
# of Subscribers Out |
7509 |
30,140 |
|
Total Subscriber Outage Hours |
18,905 |
63,041 |
|
Total System Customer Hours |
80,289,888 |
85,059,272 |
|
Reliability % |
99.98% |
99.98% |
|
Total Duration Hours |
286.52 |
927.44 |
|
Average Duration per Outage |
2.68 |
2.43 |
|
Average Customers per Outage |
70 |
72 |
Service Call Report - September 2001
|
Reporting Period: 8/23/01 - 9/20/01 |
Month |
3rd QTR 2001 |
|
Total Service Calls Received |
4138 |
13,936 |
|
Total Service Calls Scheduled |
2670 |
7895 |
|
Total Service Calls Completed |
2670 |
7895 |
|
Within 24 Hours |
1353 |
4193 |
|
% Within 24 Hours * |
50.7% |
52.4% |
|
Within 36 Hours |
1421 |
4773 |
|
% Within 36 Hours or by Customer Request After 36 Hours * |
98.4% |
96.9% |
|
After 36 Hours by Customer Request |
1205 |
2894 |
|
% After 36 Hours by Customer Request |
45.1% |
37.5% |
|
After 36 Hours, Not by Customer Request |
44 |
228 |
|
% After 36 Hours, Not by Customer Request * |
1.6% |
3.1% |
|
% of Subscriber Service Calls |
2.2% |
2.2% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - September 2001
|
Reporting Period: 8/23/01 - 9/20/01 |
Month |
3rd QTR 2001 |
|
Total Installs Scheduled |
3253 |
10,200 |
|
Total Installs Completed |
2406 |
7469 |
|
# Within 7 Days |
2400 |
7419 |
|
# After 7 Days by Customer Request |
6 |
50 |
| (Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days. |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - September 2001
|
# |
Construction Location |
Underground |
Aerial |
|
|
1 |
Bentley Commons & Estates, Sec. 2 - Phase 2 |
1.25 |
0.00 |
N/S |
|
2 |
Treesdale |
0.39 |
0.00 |
N/S |
|
3 |
Bristol Ridge |
1.02 |
0.31 |
N/S |
|
4 |
Shannon Lakes, Sec. 6 & 4 Part 2 |
0.59 |
0.00 |
N/S |
|
5 |
Salem Creek, Sec. 3 |
0.39 |
0.00 |
N/S |
|
6 |
Pawnee Ridge @ Southern Dunes, Sec. 3 |
0.54 |
0.00 |
N/S |
|
7 |
Cameron Meadows, Sec. 2 |
1.44 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - September 2001
Summary of Leased Access Hours: September '01
Channel 76
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 8/27/01 - 9/1/01 |
3.5 |
0.5 |
1 |
5 |
| 9/2/01 - 9/8/01 |
4.5 |
5 |
1.5 |
11 |
| 9/9/01 - 9/15/01 |
4 |
1 |
3 |
8 |
| 9/16/01 - 9/22/01 |
4.5 |
2 |
1.5 |
8 |
| 9/23/01 - 9/30/01 |
4.5 |
2 |
2.5 |
|
| Grand Total |
21 |
10.5 |
9.5 |
41 |
Events & Sponsorships
September 2001
-
Comcast was the presenting sponsor of the Dick Lugar Run and Walk, September 15 at Butler University. It was Comcast's fifth consecutive year as presenting sponsor. Despite the tragedy of September 11, the event took place and drew 100 more participants than last year.
-
Comcast was a media sponsor of FIESTA Indianapolis 2001, the city's largest Hispanic festival. Unfortunately, the festival was postponed due to September 11 terrorist attacks.
-
The Golf Channel and Comcast partnered September 30 on "Drive, Chip, and Putt," a national junior golf competition. Our local competition was staged in the morning at the Links at Heartland Crossing, followed by a Regional Final that afternoon. The Regional Final, featuring several Indianapolis golfers, will be televised nationally on the Golf Channel on November 11. |
