Comcast Report
Subscriber Totals - October 2001
|
October 2001 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
119,479 |
112,622 |
111,315 |
|
Ending Subscribers |
119,304 |
112,259 |
110,964 |
|
Difference |
(175) |
(363) |
(351) |
Operator's Incoming Calls Report - October 2001
|
October 2001 |
Month |
QTR-To-Date |
|
Total Calls Received |
76,923 |
76,923 |
|
Total Calls Handled |
74,537 |
74,537 |
|
# of Calls Answered in 30 Seconds or Less |
67,156 |
67,156 |
|
% of Calls Answered in 30 Seconds or Less |
90.10% |
90.10% |
|
# of Calls Abandoned After 30 Seconds |
2,958 |
2958 |
|
% of Calls Abandoned After 30 Seconds |
3.85% |
3.85% |
|
Busy Rate |
2.17% |
2.17% |
|
Total Hours Staffed |
744 |
744 |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
3,002 |
3002 |
|
Total Calls Handled |
2,873 |
2873 |
Complaint Summaries - October 2001
|
Source |
ESL |
BBB |
CA |
Total |
% |
|
Damage |
|
|
1 |
1 |
2% |
|
Billing |
3 |
1 |
14 |
18 |
32% |
|
Collections Issue |
|
|
|
0 |
0% |
|
Installation |
1 |
|
4 |
5 |
9% |
|
Service |
3 |
|
7 |
10 |
18% |
|
Customer Service |
|
|
4 |
4 |
7% |
|
Rates |
1 |
|
3 |
4 |
7% |
|
Advertisement |
|
|
|
0 |
0% |
|
Online |
4 |
1 |
5 |
10 |
18% |
|
Bury Drop |
1 |
1 |
2 |
4 |
7% |
|
Programming |
|
|
|
0 |
0% |
|
Post Wire |
|
|
|
0 |
0% |
|
Unanswered |
0 |
0 |
0 |
0 |
0% |
|
Total Complaints |
13 |
3 |
40 |
56 |
|
| Average Time to Resolve (days) |
1 |
7 |
2 |
3 |
|
| Overall Percentage |
23% |
5% |
71% |
100% |
100% | | |
Service Interruption Report - October 2001
|
Reporting Period: 9/21/01 - 10/23/01 |
Month |
4th QTR 2001 |
|
Total # of Outages |
58 |
58 |
|
# of Planned Outages |
1 |
1 |
|
% of Planned Outages |
2% |
2% |
|
# of Unplanned Outages |
57 |
57 |
|
% of Unplanned Outages |
98% |
98% |
|
# of Subscribers Out |
4,188 |
4,188 |
|
Total Subscriber Outage Hours |
9,180 |
9,180 |
|
Total System Customer Hours |
94,488,768 |
94,488,768 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
132.12 |
132.12 |
|
Average Duration per Outage |
2.28 |
2.28 |
|
Average Customers per Outage |
72 |
72 |
Service Call Report - October 2001
|
Reporting Period: 9/21/01 - 10/23/01 |
Month |
4th QTR 2001 |
|
Total Service Calls Received |
4172 |
4172 |
|
Total Service Calls Scheduled |
4172 |
4172 |
|
Total Service Calls Completed |
2520 |
2520 |
|
Within 24 Hours |
1627 |
1627 |
|
% Within 24 Hours * |
64.6% |
64.6% |
|
Within 36 Hours |
1715 |
1715 |
|
% Within 36 Hours or by Customer Request After 36 Hours * |
100.0% |
100.0% |
|
After 36 Hours by Customer Request |
805 |
805 |
|
% After 36 Hours by Customer Request |
31.9% |
31.9% |
|
After 36 Hours, Not by Customer Request |
6 |
6 |
|
% After 36 Hours, Not by Customer Request * |
0.2% |
0.2% |
|
% of Subscriber Service Calls |
2.1% |
2.1% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - October 2001
|
Reporting Period: 9/21/01 - 10/23/01 |
Month |
4th QTR 2001 |
|
Total Installs Scheduled |
4413 |
4413 |
|
Total Installs Completed |
3224 |
3224 |
|
# Within 7 Days |
3178 |
3178 |
|
# After 7 Days by Customer Request |
46 |
46 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - October 2001
|
# |
Construction Location |
Underground |
Aerial |
|
|
1 |
Edenwilde, Sec. 2 - Phase 1 |
0.75 |
0.00 |
N/S |
|
2 |
Villages of Cobblestone, Sec. 5 |
0.52 |
0.00 |
N/S |
|
3 |
Greystone, Sec. 6 |
0.14 |
0.00 |
N/S |
|
4 |
Cumberland Lakes, Sec. 1 |
0.33 |
0.00 |
N/S |
|
5 |
Timber Ridge, Sec. 1 |
0.52 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - October 2001
Summary of Leased Access Hours: October '01
Channel 76
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 10/1/01 - 10/7/01 |
3.5 |
1 |
0.5 |
5 |
| 10/8/01 - 10/14/01 |
5 |
1 |
0.5 |
6.5 |
| 10/15/01 - 10/21/01 |
5.5 |
1.5 |
1 |
8 |
| 10/22/01 - 10/28/01 |
5.5 |
2 |
1.5 |
9 |
| Grand Total |
19.5 |
5.5 |
3.5 |
28.5 |
Events and Sponsorships
October 2001
-
Comcast partnered with AMC Networks to sponsor StageFright, a Halloween-themed month long event at Verizon Wireless Music Center. Comcast and AMC were the title sponsors of the Monsterfest Cinema, which played classic horror movies each night. Free massages were available on weekends in the cinema. Comcast customers received free popcorn each night, and $2 off admission on October 25.
-
Comcast and Time Warner joined VH1 in presenting $100,000 worth of musical instruments to Indianapolis Public Schools at a culmination event October 4 at Louis B. Russell Elementary School. The donation is in conjunction with VH1's Save the Music Program.
-
One hundred area children aged 10-18 participated in Comcast and Bravo's "On With The Show" theater workshop, October 6-7 at Ben Davis High School. The workshop ended with a public performance by the students. Indianapolis Mayor Bart Peterson, whose daughter was a workshop participant, attended the performance.
-
For the second year, Comcast was the presenting sponsor of Dressage at Sweet Charity Farms. The annual horse show raised over $25,000 for TherAplay, a local charity whose mission is to aid physically and mentally handicapped children through interaction with horses.
-
Comcast was a media sponsor of the annual Heartland Film Festival, October 17-25. This was the second year of Comcast's involvement with the festival. |
