Comcast Report
Subscriber Totals - November 2001
|
November 2001 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
119,304 |
112,259 |
110,964 |
|
Ending Subscribers |
119,513 |
112,177 |
110,896 |
|
Difference |
209 |
(82) |
(68) |
Operator's Incoming Calls Report - November 2001
|
November 2001 |
Month |
QTR-To-Date |
|
Total Calls Received |
74,552 |
151,475 |
|
Total Calls Handled |
71,458 |
145,995 |
|
# of Calls Answered in 30 Seconds or Less |
65,057 |
132,213 |
|
% of Calls Answered in 30 Seconds or Less |
91.04% |
90.56% |
|
# of Calls Abandoned After 30 Seconds |
3,577 |
6535 |
|
% of Calls Abandoned After 30 Seconds |
4.80% |
4.31% |
|
Busy Rate |
1.02% |
1.60% |
|
Total Hours Staffed |
720 |
1464 |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
3,293 |
6295 |
|
Total Calls Handled |
3,293 |
6166 |
Complaint Summaries - November 2001
|
Source |
ESL |
BBB |
CA |
Total |
% |
|
Damage |
|
1 |
|
|
1 |
|
Billing |
4 |
12 |
|
19 |
35 |
|
Collections Issue |
|
|
|
|
0 |
|
Installation |
|
1 |
|
2 |
3 |
|
Service |
3 |
3 |
|
2 |
8 |
|
Customer Service |
|
1 |
|
2 |
3 |
|
Rates |
1 |
3 |
|
7 |
11 |
|
Advertisement |
|
|
|
|
0 |
|
Online |
1 |
3 |
|
4 |
8 |
|
Bury Drop |
|
|
|
1 |
1 |
|
Programming |
|
|
|
|
0 |
|
Post Wire |
|
|
|
|
0 |
|
Unanswered |
0 |
0 |
0 |
0 |
0 |
|
Total Complaints |
9 |
24 |
0 |
37 |
70 |
| Average Time to Resolve (days) |
0.5 |
2 |
N/A |
2 |
1 |
| Overall Percentage |
13% |
34% |
0% |
53% |
100% | | |
Service Interruption Report - November 2001
|
Reporting Period: 10/24/01 - 11/21/01 |
Month |
4th QTR 2001 |
|
Total # of Outages |
79 |
137 |
|
# of Planned Outages |
1 |
2 |
|
% of Planned Outages |
1% |
1% |
|
# of Unplanned Outages |
78 |
135 |
|
% of Unplanned Outages |
99% |
99% |
|
# of Subscribers Out |
4,885 |
9073 |
|
Total Subscriber Outage Hours |
7,327 |
16,507 |
|
Total System Customer Hours |
83,181,048 |
88,834,908 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
142.23 |
274.35 |
|
Average Duration per Outage |
1.80 |
2.04 |
|
Average Customers per Outage |
62 |
67 |
Service Call Report - November 2001
|
Reporting Period: 10/24/01 - 11/21/01 |
Month |
4th QTR 2001 |
|
Total Service Calls Received |
4013 |
8185 |
|
Total Service Calls Scheduled |
4013 |
8185 |
|
Total Service Calls Completed |
2534 |
5054 |
|
Within 24 Hours |
1302 |
2929 |
|
% Within 24 Hours * |
51.4% |
58.0% |
|
Within 36 Hours |
1483 |
3192 |
|
% Within 36 Hours or by Customer Request After 36 Hours * |
99.7% |
99.9% |
|
After 36 Hours by Customer Request |
1044 |
1855 |
|
% After 36 Hours by Customer Request |
41.2% |
36.7% |
|
After 36 Hours, Not by Customer Request |
7 |
13 |
|
% After 36 Hours, Not by Customer Request * |
0.3% |
0.3% |
|
% of Subscriber Service Calls |
2.1% |
2.1% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - November 2001
|
Reporting Period: 10/24/01 - 11/21/01 |
Month |
4th QTR 2001 |
|
Total Installs Scheduled |
3314 |
7727 |
|
Total Installs Completed |
2420 |
5644 |
|
# Within 7 Days |
2343 |
5521 |
|
# After 7 Days by Customer Request |
77 |
123 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - November 2001
|
# |
Construction Location |
Underground |
Aerial |
|
|
1 |
Sir Winston Apts |
1.03 |
0.00 |
APT |
|
2 |
Moeller Estates, Sec. 2 |
1.16 |
0.00 |
N/S |
|
3 |
The Sanctuary |
0.71 |
0.00 |
N/S |
|
4 |
Governors Pointe, Sec. 2 |
0.29 |
0.00 |
N/S |
|
5 |
Princeton Lakes, Sec. 1 & 2 |
1.79 |
0.22 |
N/S |
|
6 |
Spring Mill Apts |
0.02 |
0.00 |
APT |
|
7 |
Bridgeport Commons, Sec. 4 |
0.52 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - November 2001
Summary of Leased Access Hours: November '01
Channel 76
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 10/29/01 - 11/4/01 |
4.5 |
2.5 |
0.5 |
7.5 |
| 11/5/01 - 11/11/01 |
3.5 |
1.5 |
1 |
6 |
| 11/12/01 - 11/18/01 |
4.5 |
1.5 |
1 |
7 |
| 11/19/01 - 11/25/01 |
4.5 |
2 |
1.5 |
8 |
| Grand Total |
17 |
7.5 |
4 |
28.5 | |
Community Events & Sponsorships
November 2001
-
Comcast hosted the History Channel's traveling "Time Machine" exhibit during the International Festival at the State Fairgrounds November 1-4.
-
Comcast taped Holiday Greetings with various elected officials the week of November 12. The spots are airing cross-channel on Comcast's Indianapolis system from Thanksgiving through New Year's Eve.
-
Comcast was the primary media sponsor of Fight Night, November 20 at the State Fairgrounds. All Comcast customers were entitled to a free admission when they presented their Comcast bill at the box office.
-
Comcast and the Indiana Cable Telecommunications Association presented a Cable in the Classroom workshop November 29 at Barnabas Elementary School on the City's south side.
-
Comcast donated $250 in toys to WRTV-6 for the station's Toy Drive. WRTV taped Comcast Area V.P. Rusty Robertson's presentation to WRTV meteorologist Kevin Gregory, and the segment aired December 4 on the 6 PM news.
Public Service Announcements
November 2001
-
Cable in the Classroom "Oscar De La Hoya" - 62
-
Red Cross "Disaster PSA #1" - 42
-
Red Cross "Disaster PSA #2" - 49
-
Y-Me "Breast Cancer Awareness" - 944
-
Character Council of Indianapolis "Patience" - 477
-
United Way "President Bush" - 610
-
Culver's Food Pantry "Nov. 19" - 343
-
Bells Chapel Church of God "Comcast Cares day" - 527
Newsmakers
-
David Benner, Indiana Pacers - 13
-
Rusty Robertson, Comcast - 18
-
Dr. Sanford Pederson, University of Indianapolis - 16
-
Rod Davidson, Indianapolis Ice - 16
-
Ellen Annala, United Way - 17
-
Sayyid Syeed, Islamic Society of North America - 18
-
Ed Wheeler, Christian Theological Seminary - 19
-
John Clark, Hudson Institute - 4
-
Angela McBride, IU School of Nursing - 19
-
Tamara Zahn, Indianapolis Downtown Inc. - 11
-
Ron Gibson, City-County Council - 4
-
Barb McKight, American Red Cross - 5
-
Gary Geipel #1, Hudson Institute - 3
-
Gary Geipel #2, Hudson Institute - 5
-
Mike Alley, Fifth Third Bank - 4
-
Mario Garza, Indianapolis Fire Department - 5
-
Dr. Sanford Pederson, University of Indianapolis - 5
-
Karen Horseman, City-County Council - 5
-
Frank O'Bannon, Governor - 5 |
