Comcast Report
Subscriber Totals - May 2001
|
May 2001 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
118,127 |
113,360 |
112,052 |
|
Ending Subscribers |
119,433 |
114,439 |
113,108 |
|
Difference |
1,306 |
1,079 |
1,056 |
Operator's Incoming Calls Report - May 2001
|
May 2001 |
Month |
QTR-To-Date |
|
Total Calls Received |
61,756 |
118,722 |
|
Total Calls Handled |
58,268 |
114,012 |
|
# of Calls Answered in 30 Seconds or Less |
51,167 |
103,086 |
|
% of Calls Answered in 30 Seconds or Less |
87.81% |
90.42% |
|
# of Calls Abandoned After 30 Seconds |
3,209 |
3,952 |
|
% of Calls Abandoned After 30 Seconds |
5.20% |
3.33% |
|
Busy Rate |
2.20% |
1.27% |
|
Total Hours Staffed |
744 |
1464 |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
4,893 |
9,317 |
|
Total Calls Handled |
4,685 |
8,968 |
Complaint Summaries - May 2001
|
Source |
ESL |
BBB |
CA |
Total |
% |
|
Damage |
|
|
3 |
3 |
3% |
|
Billing |
2 |
|
18 |
20 |
20% |
|
Collections Issue |
1 |
1 |
4 |
6 |
6% |
|
Installation |
1 |
|
5 |
6 |
6% |
|
Service |
4 |
|
16 |
20 |
20% |
|
Customer Service |
1 |
|
2 |
3 |
3% |
|
Rates |
|
|
22 |
22 |
22% |
|
Advertisement |
1 |
|
|
1 |
1% |
|
Online |
2 |
2 |
6 |
10 |
10% |
|
Bury Drop |
1 |
|
4 |
5 |
5% |
|
Programming |
1 |
|
1 |
2 |
2% |
|
Post Wire |
|
|
1 |
1 |
1% |
|
Unanswered |
0 |
0 |
0 |
0 |
0% |
|
Total Complaints |
14 |
3 |
82 |
99 |
|
| Average Time to Resolve (days) |
1 |
1.5 |
1.5 |
1.33 days |
|
| Overall Percentage |
14% |
3% |
83% |
100% |
100% | | |
Service Interruption Report - May 2001
|
Reporting Period: 4/23/01 - 5/22/01 |
Month |
2nd QTR 2001 |
|
Total # of Outages |
94 |
177 |
|
# of Planned Outages |
2 |
7 |
|
% of Planned Outages |
2% |
6% |
|
# of Unplanned Outages |
92 |
170 |
|
% of Unplanned Outages |
98% |
94% |
|
# of Subscribers Out |
5,925 |
11,854 |
|
Total Subscriber Outage Hours |
12,706 |
24,814 |
|
Total System Customer Hours |
85,991,760 |
85,521,600 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
208.10 |
371.88 |
|
Average Duration per Outage |
2.21 |
1.97 |
|
Average Customers per Outage |
63 |
71 |
Service Call Report - May 2001
|
Reporting Period: 4/23/01 - 5/22/01 |
Month |
2nd QTR 2001 |
|
Total Service Calls Received |
3783 |
7020 |
|
Total Service Calls Scheduled |
3783 |
7020 |
|
Total Service Calls Completed |
2205 |
4372 |
|
Within 24 Hours |
1358 |
2729 |
|
% Within 24 Hours * |
61.6% |
63.3% |
|
Within 36 Hours |
1668 |
3355 |
|
% Within 36 Hours or by Customer Request After 36 Hours * |
99.9% |
99.7% |
|
After 36 Hours by Customer Request |
535 |
1008 |
|
% After 36 Hours by Customer Request |
24.3% |
21.8% |
|
After 36 Hours, Not by Customer Request |
2 |
9 |
|
% After 36 Hours, Not by Customer Request * |
0.1% |
0.3% |
|
% of Subscriber Service Calls |
1.8% |
1.8% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - May 2001
|
Reporting Period: 4/23/01 - 5/22/01 |
Month |
2nd QTR 2001 |
|
Total Installs Scheduled |
4160 |
7202 |
|
Total Installs Completed |
3018 |
5187 |
|
# Within 7 Days |
2987 |
5155 |
|
# After 7 Days by Customer Request |
31 |
32 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - May 2001
|
# |
Construction Location |
Underground |
Aerial |
|
|
1 |
Carlyle Court Apts |
0.10 |
0.00 |
APTS |
|
2 |
Deercross Apts |
1.29 |
0.00 |
APTS |
|
3 |
Wind Drift Apts |
0.89 |
0.00 |
APTS |
|
4 |
Burton Crossing, Sec. 1 |
0.99 |
0.00 |
N/S |
|
5 |
Bent Tree Apts |
2.42 |
0.00 |
APTS |
|
6 |
Woods Edge Apts |
0.83 |
0.00 |
APTS |
|
7 |
Abington Apts, Phase 1 & 2 |
1.61 |
0.00 |
APTS |
|
8 |
Amber Ridge, Sec. 1 |
0.82 |
0.01 |
N/S |
|
9 |
Smithfield, Sec. 3A |
0.36 |
0.00 |
N/S |
|
10 |
Riverwood Apts |
0.53 |
0.05 |
APTS |
|
11 |
Mallard Green, Sec. 5 |
0.78 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - May 2001
Summary of Leased Access Hours: May '01
Channel 26
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 5/1/01 - 5/6/01 |
3.5 |
2 |
2 |
7.5 |
| 5/7/01 - 5/13/01 |
4 |
2.5 |
2.5 |
9 |
| 5/14/01 - 5/20/01 |
4.5 |
2 |
2 |
8.5 |
| 5/21/01 - 5/27/01 |
4.5 |
2 |
1.5 |
8 |
| 5/28/01 - 5/31/01 |
3 |
0.5 |
0 |
3.5 |
| Grand Total |
19.5 |
9 |
8 |
36.5 |
Community Events & Sponsorships
May 2001
-
Sunday, My 6 was Comcast Day at Victory Field. Comcast customers received 2-for-1 admission to the Indians game. Comcast gave away a trip for two to Chicago for a White Sox-Reds game, 2 color televisions, and free Digital Cable and Online prizes. Fox Family Channel's Donkey Kong character was present and posed for pictures with the kids.
-
For the third consecutive year, Comcast was the media sponsor of the Russian Festival held May 13 at Clowes Memorial Hall on the Butler University Campus. The Festival included a performance by the Tchaikovsky Orchestra.
-
Comcast hosted visits by the ESPN Truck and History Channel's Time Machine at the Indianapolis Motor Speedway during Memorial Day Weekend. |
Public Service Announcements
May 2001
-
Character Council of Indianapolis "Generosity" - 2159
-
Rep. Dan Burton "Education #1" - 2130
-
Rep. Dan Burton "Education #2" - 2146
-
Sen. Evan Bayh "Education" - 2131
-
Rep. Mike Pence "Education" - 2120
-
Orchard Schools "Orchard in Bloom" - 352
-
Russian Festival "Tickets on Sale" - 848
Newsmakers
-
Alan Symons, Columbia Club - 10
-
Mayor Bart Peterson #1 - 6
-
Mayor Bart Peterson #2 - 6
-
Councilor Beulah Coughenour - 12
-
Bob Donaldson, WXIN-TV - 12
-
Rep. Dan Burton - 12
-
Elizabeth Kraft-Meek #1, 500 Festival - 13
-
Elizabeth Kraft-Meek #2, 500 Festival - 12
-
Governor Frank O'Bannon - 7
-
Herb London, Hudson Institute - 12
-
Howard Kellman, Indianapolis Indians - 6
-
Joan Servass, Khrones and Colitis Foundation - 7
-
John Katzenberger, Indianapolis Business Journal - 7
-
John Stehr, WTHR-TV - 7
-
Keith Phillips, Indianapolis Monthly - 13
-
Councilor Lonnel Conley - 11
-
Rick Hughes, Indianapolis Convention & Visitors Assn. - 7
-
Judge Randall Shepard, Indiana Supreme Court - 13
-
Susan Williams, Indiana State Museum - 13 |
