Comcast Report
Subscriber Totals - March 2001
|
March 2001 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
117,540 |
113,072 |
111,757 |
|
Ending Subscribers |
117,683 |
113,069 |
111,763 |
|
Difference |
143 |
(3) |
6 |
Operator's Incoming Calls Report - March 2001
|
March 2001 |
Month |
QTR-To-Date |
|
Total Calls Received |
60,950 |
168,645 |
|
Total Calls Handled |
59,503 |
163,288 |
|
# of Calls Answered in 30 Seconds or Less |
54,935 |
148,308 |
|
% of Calls Answered in 30 Seconds or Less |
92.32% |
90.83% |
|
# of Calls Abandoned After 30 Seconds |
1195 |
4939 |
|
% of Calls Abandoned After 30 Seconds |
1.96% |
2.93% |
|
Busy Rate |
0.18% |
1.01% |
|
Total Hours Staffed |
744 |
2160 |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
5226 |
19,018 |
|
Total Calls Handled |
5087 |
18,044 |
Complaint Summaries - March 2001
|
Source |
ESL |
BBB |
CA |
Total |
% |
|
Damage |
|
|
3 |
3 |
7% |
|
Billing |
2 |
1 |
12 |
15 |
33% |
|
Collections Issue |
1 |
|
2 |
3 |
7% |
|
Installation |
1 |
|
|
1 |
2% |
|
Service |
1 |
|
9 |
10 |
22% |
|
Customer Service |
|
|
1 |
1 |
2% |
|
Rates |
|
|
|
0 |
0% |
|
Advertisement |
|
|
1 |
1 |
2% |
|
Online |
3 |
|
6 |
9 |
20% |
|
Bury Drop |
|
|
1 |
1 |
2% |
|
Programming |
|
|
2 |
2 |
4% |
|
Post Wire |
|
|
|
0 |
0% |
|
Unanswered |
0 |
0 |
0 |
0 |
0% |
|
Total Complaints |
8 |
1 |
37 |
46 |
|
| Average Time to Resolve (days) |
1 day |
3 days |
2 days |
2 days |
|
| Overall Percentage |
17% |
2% |
80% |
100% |
100% | | |
Service Interruption Report - March 2001
|
Reporting Period: 2/23/01 - 3/22/01 |
Month |
1st QTR 2001 |
|
Total # of Outages |
63 |
167 |
|
# of Planned Outages |
9 |
17 |
|
% of Planned Outages |
14% |
10% |
|
# of Unplanned Outages |
54 |
150 |
|
% of Unplanned Outages |
86% |
90% |
|
# of Subscribers Out |
3347 |
10,988 |
|
Total Subscriber Outage Hours |
7216 |
21,128 |
|
Total System Customer Hours |
79,082,976 |
85,703,056 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
135.88 |
333.66 |
|
Average Duration per Outage |
2.16 |
1.97 |
|
Average Customers per Outage |
53 |
67 |
Service Call Report - March 2001
|
Reporting Period: 2/23/01 - 3/22/01 |
Month |
1st QTR 2001 |
|
Total Service Calls Received |
2930 |
8557 |
|
Total Service Calls Scheduled |
2930 |
8557 |
|
Total Service Calls Completed |
2154 |
6165 |
|
Within 24 Hours |
1309 |
4058 |
|
% Within 24 Hours * |
60.8% |
66.0% |
|
Within 36 Hours |
1631 |
4805 |
|
% Within 36 Hours or by Customer Request After 36 Hours * |
99.9% |
99.9% |
|
After 36 Hours by Customer Request |
521 |
1354 |
|
% After 36 Hours by Customer Request |
24.2% |
21.9% |
|
After 36 Hours, Not by Customer Request |
2 |
6 |
|
% After 36 Hours, Not by Customer Request * |
0.1% |
0.1% |
|
% of Subscriber Service Calls |
1.8% |
1.7% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - March 2001
|
Reporting Period: 2/23/01 - 3/22/01 |
Month |
1st QTR 2001 |
|
Total Installs Scheduled |
2611 |
7228 |
|
Total Installs Completed |
1934 |
5158 |
|
# Within 7 Days |
1918 |
5142 |
|
# After 7 Days by Customer Request |
16 |
16 |
|
(Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days.) |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - March 2001
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Quail Point @ Winding Ridge, Sec 3 |
0.69 |
0.00 |
N/S |
| 2 |
Franklin Parke Estates |
0.85 |
0.00 |
N/S |
| 3 |
Valley Ridge @ Heartlend Crossing, Sec 2 |
0.95 |
0.00 |
N/S |
| 4 |
Carrington Commons, Sec 3 |
0.13 |
0.00 |
N/S |
| 5 |
Hawthorne Meadows |
1.10 |
0.00 |
N/S |
| 6 |
Robey Glen Subdivision |
0.52 |
0.00 |
N/S |
| 7 |
Legends Creek Condos |
0.26 |
0.00 |
CON |
| 8 |
Bradford Trace, Sec 5 |
0.65 |
0.00 |
N/S |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - March 2001
Summary of Leased Access Hours: March '01
Channel 26
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 3/1/01 - 3/5/01 |
5 |
0 |
0 |
5 |
| 3/6/01 - 3/10/01 |
5 |
0 |
0 |
5 |
| 3/11/01 - 3/15/01 |
6 |
0 |
0 |
6 |
| 3/16/01 - 3/20/01 |
7 |
0 |
0 |
7 |
| 3/21/01 - 3/25/01 |
13 |
0 |
0 |
13 |
| 3/26/01 - 3/31/01 |
17 |
0 |
0 |
17 |
| Grand Total |
53 |
0 |
0 |
53 | |
Community Events & Sponsorships
March 2001
-
Comcast Director of Corporate Affairs, Mark Apple, read a book to 3rd graders at Perry Township Schools' "Read Across America" event on March 1. "Read Across America" is designed to encourage parents to read to their children, and was attended by over 900 students from Perry Township Schools. Marion County Sheriff Jack Cottey, Marion County Prosecutor Scott Newman, WISH-TV's Rick Hightower, and WXIN-TV's Cheryl Adams were among the volunteers who also read books to the children.
-
On March 9, Comcast was the presenting sponsor of Noble Auxiliary's "Evening in the Garden," a preview of the Flower and Patio Show at the Indiana State Fairgrounds. The event raised over $50,000 for Noble of Indiana. This is the 4th consecutive year Comcast has sponsored Evening in the Garden.
-
Comcast sponsored the American Red Cross Hall of Fame Awards Luncheon March 21 at the Westin. The luncheon recognizes Central Indiana residents who saved lives in 2000. A video of the program will appear on Comcast's Leased Access Channel later this month.
-
Comcast partnered with CBS-affiliate WISH-TV to deliver the NCAA Men's Basketball Tournament multicast to our Digital customers. Comcast Digital Cable customers were able to watch every game of the NCAA Tournament for no additional cost.
Public Service Announcements
March 2001
-
World Police & Fire Games "Volunteers" - 5625
-
Alzheimer's Association "Family Album" - 1334
-
Character Council "Generosity" - 1347
-
Character Council "Orderliness" - 728
-
Noble of Indiana "Evening in the Garden" - 3130
-
Race for the Cure "National" - 199
-
Race for the Cure "Melba" - 73
-
US Marine Corps "Family Portrait" - 1283
-
Governor's Council on Disabilities "Wheelchair" - 1209
Newsmakers
-
Al Hubbard #1, A&E Industries - 8
-
Al Hubbard #2, A&E Industries - 8
-
Bill Loveday, Clarian Health - 12
-
Carmen Teed, Race for the Cure - 11
-
David Kelley, Indianapolis Water Company - 9
-
Deborah Hammel, Sertoma of East Indianapolis - 12
-
Dick Hoffert, Indianapolis Symphony Orchestra - 12
-
Heidi Nightingale, Noble of Indiana - 8
-
Jean Paison, Second Helpings - 13
-
Mark Walpole, Butler University - 9
-
Mark Ahern #1, WISH-TV - 8
-
Mike Ahern #2, WISH-TV - 8
-
Mike McDaniel #1, Republican State Chairman - 12
-
Mike McDaniel #2, Republican State Chairman - 12
-
Robin Winston #1, Democratic State Chairman - 12
-
Robin Winston #2, Democratic State Chairman - 12
-
Sara Sanders, Cystic Fibrosis - 9
-
Tom Abernethy, Indiana University Basketball - 12
-
Yvonne Shaheen, Indianapolis Chamber of Commerce - 12 |
