Comcast Report
Subscriber Totals - June 2001
|
June 2001 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
119,433 |
114,439 |
113,108 |
|
Ending Subscribers |
119,999 |
113,936 |
112,582 |
|
Difference |
566 |
(503) |
(526) |
Operator's Incoming Calls Report - June 2001
|
June 2001 |
Month |
QTR-To-Date |
|
Total Calls Received |
60,881 |
179,603 |
|
Total Calls Handled |
54,925 |
168,937 |
|
# of Calls Answered in 30 Seconds or Less |
44,478 |
147,564 |
|
% of Calls Answered in 30 Seconds or Less |
80.98% |
87.35% |
|
# of Calls Abandoned After 30 Seconds |
5712 |
9664 |
|
% of Calls Abandoned After 30 Seconds |
9.38% |
5.38% |
|
Busy Rate |
2.76% |
1.76% |
|
Total Hours Staffed |
720 |
2184 |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
5125 |
14,442 |
|
Total Calls Handled |
4766 |
13,734 |
Complaint Summaries - June 2001
|
Source |
ESL |
BBB |
CA |
Total |
% |
|
Damage |
|
|
|
0 |
0% |
|
Billing |
|
|
6 |
6 |
18% |
|
Collections Issue |
|
|
1 |
1 |
3% |
|
Installation |
|
|
2 |
2 |
6% |
|
Service |
|
|
7 |
7 |
21% |
|
Customer Service |
|
|
4 |
4 |
12% |
|
Rates |
2 |
|
9 |
11 |
32% |
|
Advertisement |
|
|
1 |
1 |
3% |
|
Online |
1 |
|
|
1 |
3% |
|
Bury Drop |
|
|
1 |
1 |
3% |
|
Programming |
|
|
|
0 |
0% |
|
Post Wire |
|
|
|
0 |
0% |
|
Unanswered |
0 |
0 |
0 |
0 |
0% |
|
Total Complaints |
3 |
0 |
31 |
34 |
|
| Average Time to Resolve (days) |
2 |
N/A |
2 |
2 |
|
| Overall Percentage |
9% |
0% |
91% |
100% |
100% | | |
Service Interruption Report - June 2001
|
Reporting Period: 5/23/01 - 6/21/01 |
Month |
2nd QTR 2001 |
|
Total # of Outages |
102 |
279 |
|
# of Planned Outages |
2 |
9 |
|
% of Planned Outages |
2% |
6 |
|
# of Unplanned Outages |
100 |
270 |
|
% of Unplanned Outages |
98% |
94 |
|
# of Subscribers Out |
7,888 |
19,742 |
|
Total Subscriber Outage Hours |
15,719 |
40,533 |
|
Total System Customer Hours |
86,399,280 |
85,814,160 |
|
Reliability % |
99.98% |
99.99 |
|
Total Duration Hours |
210.05 |
581.93 |
|
Average Duration per Outage |
2.06 |
1.97 |
|
Average Customers per Outage |
77 |
71 |
Service Call Report - June 2001
|
Reporting Period: 5/23/01 - 6/21/01 |
Month |
2nd QTR 2001 |
|
Total Service Calls Received |
4360 |
11,380 |
|
Total Service Calls Scheduled |
4360 |
11,380 |
|
Total Service Calls Completed |
2511 |
6883 |
|
Within 24 Hours |
1331 |
4060 |
|
% Within 24 Hours * |
53.0% |
63.3% |
|
Within 36 Hours |
1409 |
4764 |
|
% Within 36 Hours or by Customer Request After 36 Hours * |
99.8% |
99.7% |
|
After 36 Hours by Customer Request |
1096 |
2104 |
|
% After 36 Hours by Customer Request |
43.6% |
21.8% |
|
After 36 Hours, Not by Customer Request |
6 |
15 |
|
% After 36 Hours, Not by Customer Request * |
0.2% |
0.3% |
|
% of Subscriber Service Calls |
2.1% |
1.8% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - June 2001
|
Reporting Period: 5/23/01 - 6/21/01 |
Month |
2nd QTR 2001 |
|
Total Installs Scheduled |
3239 |
10,441 |
|
Total Installs Completed |
2312 |
7499 |
|
# Within 7 Days |
2306 |
7461 |
|
# After 7 Days by Customer Request |
6 |
38 |
| (Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days. |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - June 2001
|
# |
Construction Location |
Underground |
Aerial |
|
|
1 |
Copper Grove, Sec. 2 |
0.89 |
0.00 |
N/S |
|
2 |
Austin Trace, Sec. 1 & 2 |
0.30 |
0.18 |
N/S |
|
3 |
Huron Lakes @ Southern Dunes, Sec. 3 |
0.56 |
0.00 |
N/S |
|
4 |
Westbrooke, Sec. 1 |
0.81 |
0.02 |
N/S |
|
5 |
Autumn Woods Apts |
2.40 |
0.12 |
APTS |
|
6 |
Scandia Apts |
1.91 |
0.24 |
APTS |
|
7 |
Bentley Commons & Estates, Sec. 2 - Phase 1 |
0.52 |
0.04 |
N/S |
|
8 |
Camby Crossing Apts |
0.44 |
0.00 |
APTS |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - June 2001
Summary of Leased Access Hours: June '01
Channel 26
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 6/1/01 - 6/3/01 |
3 |
1.5 |
0.5 |
5 |
| 6/4/01 - 6/10/01 |
4.5 |
2 |
4.5 |
11 |
| 6/11/01 - 6/17/01 |
6.5 |
0.5 |
2.5 |
9.5 |
| 6/18/01 - 6/24/01 |
5 |
1 |
2.5 |
8.5 |
| 6/25/01 - 6/30/01 |
4 |
0.5 |
2 |
6.5 |
| Grand Total |
23 |
5.5 |
12 |
40.5 |
Community Events & Sponsorships
June 2001
- Comcast was a sponsor of Beech Grove Mayor Warner Wiley's annual golf outing, Jun 15. It was our fourth consecutive year of involvement.
- Comcast aired the American Red Cross Hall of Fame Awards June 16 on our Leased Access Channel. The annual awards luncheon recognizes Hoosiers who saved lives during the previous year.
- Comcast was once again a sponsor of the Indianapolis Urban League's Ebony Ivory Gala, June 22 at the Indianapolis Roof Ballroom. Comcast is a Silver Level corporate partner of the Urban League.
- June 22-23 were the dates for the inaugural Comcast Riverfest in Muncie. The event coincided with the launch of our Digital product in Muncie, and concluded with a concert by the Kentucky Headhunters. Proceeds from the event help restore the White River.
- Comcast and Second Helpings hosted the Food Network's Sara Moulton for two events. Sara attended a fundraising dinner on June 24 at the downtown Marriott. On June 25, the chef performed a simulation of her cooking show at the Murat Theatre. Proceeds benefited Second Helpings, a food rescue organization that also provides job training for the homeless.
- Comcast supported former Indianapolis Colt Jason Belser's Foundation Jun 29-30. Proceeds from the Silent Auction and Celebrity Softball game were donated to Camp Riley, which provides handicapped children with opportunities to camp, swim, ride horses, etc.
|
Public Service Announcements
June 2001
-
Indiana Black Expo "Family Fun Fest" - 895
-
The Festival Music Society "2001 Early Music Festival" - 1276
-
Character Council of Indianapolis "Generosity" - 218
-
Rep. Dan Burton "Education 1" - 350
-
Rep. Dan Burton "Education 2" - 371
-
Rep. Mike Pence "Education" - 381
-
Rep. Mike Pence "Safety" - 2142
-
Sen. Evan Bayh "Education" - 366
-
Jason Belser Foundation "Softball" - 2566
-
American Red Cross "Hall of Fame Awards" - 723
-
Second Helpings "Sara Moulton Live" - 2102
Newsmakers
-
Alan Symons, Columbia Club - 8
-
Beulah Coughenour, City-County Council - 6
-
Bob Dondaldson, WXIN-59 - 5
-
Rep. Dan Burton - 7
-
Dawn Czarnik, Prevent Blindness Indiana - 10
-
Dick Wolfsie, WISH-TV - 13
-
Gov. Frank O'Bannon - 12
-
Herb London, Hudson Institute - 7
-
Jim Shella #1, WISH-TV - 14
-
Jim Shella #2, WISH-TV - 15
-
Keith Phillips, Indianapolis Monthly - 5
-
Kelly Krauskopf, Indiana Fever - 11
-
Lonnell Conley, City-County Council - 7
-
Sgt. Paul Cesielski, Indianapolis Police Department - 15
-
Judge Randall Shepard, Indiana Supreme Court - 6
-
Rozelle Boyd, City-County Council - 12
-
Scott Newman, Marion County Prosecutor - 13
-
Susan Williams, Indiana State Museum - 7 |
