Comcast Report
Subscriber Totals - July 2001
|
July 2001 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
119,999 |
113,936 |
112,582 |
|
Ending Subscribers |
119,649 |
113,421 |
112,080 |
|
Difference |
(350) |
(515) |
(502) |
Operator's Incoming Calls Report - July 2001
|
July 2001 |
Month |
QTR-To-Date |
|
Total Calls Received |
70,369 |
70,369 |
|
Total Calls Handled |
64,483 |
644,832 |
|
# of Calls Answered in 30 Seconds or Less |
54,390 |
54,390 |
|
% of Calls Answered in 30 Seconds or Less |
84.35% |
84.35% |
|
# of Calls Abandoned After 30 Seconds |
4,955 |
4955 |
|
% of Calls Abandoned After 30 Seconds |
7.04% |
7.04% |
|
Busy Rate |
10.51% |
10.51% |
|
Total Hours Staffed |
744 |
744 |
|
Online |
|
QTR-To-Date |
|
Total Calls Received |
3,286 |
3286 |
|
Total Calls Handled |
3,094 |
3094 |
Complaint Summaries - July 2001
|
Source |
ESL |
BBB |
CA |
Total |
% |
|
Damage |
1 |
|
3 |
4 |
4% |
|
Billing |
2 |
|
22 |
24 |
26% |
|
Collections Issue |
|
|
4 |
4 |
4% |
|
Installation |
1 |
|
3 |
4 |
4% |
|
Service |
2 |
|
19 |
21 |
22% |
|
Customer Service |
|
|
9 |
9 |
10% |
|
Rates |
|
|
6 |
6 |
6% |
|
Advertisement |
|
|
|
0 |
0% |
|
Online |
5 |
1 |
7 |
13 |
14% |
|
Bury Drop |
|
|
8 |
8 |
9% |
|
Programming |
|
|
|
0 |
0% |
|
Post Wire |
|
|
1 |
1 |
1% |
|
Unanswered |
0 |
0 |
0 |
0 |
0% |
|
Total Complaints |
11 |
1 |
82 |
94 |
|
| Average Time to Resolve (days) |
3.5 |
1 |
7 |
4 days |
|
| Overall Percentage |
12% |
1% |
87% |
100% |
100% | | |
Service Interruption Report - July 2001
|
Reporting Period: 6/22/01 - 7/24/01 |
Month |
3rd QTR 2001 |
|
Total # of Outages |
214 |
214 |
|
# of Planned Outages |
0 |
0 |
|
% of Planned Outages |
0% |
0% |
|
# of Unplanned Outages |
214 |
214 |
|
% of Unplanned Outages |
100% |
100% |
|
# of Subscribers Out |
17,592 |
17,592 |
|
Total Subscriber Outage Hours |
32,647 |
32,647 |
|
Total System Customer Hours |
94,762,008 |
94,762,008 |
|
Reliability % |
99.97% |
99.97% |
|
Total Duration Hours |
442.55 |
442.55 |
|
Average Duration per Outage |
2.07 |
2.07 |
|
Average Customers per Outage |
82 |
82 |
Service Call Report - July 2001
|
Reporting Period: 6/22/01 - 7/24/01 |
Month |
3rd QTR 2001 |
|
Total Service Calls Received |
5486 |
5486 |
|
Total Service Calls Scheduled |
2894 |
2894 |
|
Total Service Calls Completed |
2894 |
2894 |
|
Within 24 Hours |
1821 |
1821 |
|
% Within 24 Hours * |
62.9% |
62.9% |
|
Within 36 Hours |
2259 |
2259 |
|
% Within 36 Hours or by Customer Request After 36 Hours * |
99.2% |
99.2% |
|
After 36 Hours by Customer Request |
611 |
611 |
|
% After 36 Hours by Customer Request |
21.1% |
21.1% |
|
After 36 Hours, Not by Customer Request |
24 |
24 |
|
% After 36 Hours, Not by Customer Request * |
0.8% |
0.8% |
|
% of Subscriber Service Calls |
2.4% |
2.4% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - July 2001
|
Reporting Period: 6/22/01 - 7/24/01 |
Month |
3rd QTR 2001 |
|
Total Installs Scheduled |
3576 |
3576 |
|
Total Installs Completed |
2582 |
2582 |
|
# Within 7 Days |
2579 |
2579 |
|
# After 7 Days by Customer Request |
3 |
3 |
| (Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days. |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - July 2001
|
# |
Construction Location |
Underground |
Aerial |
|
|
1 |
Clearwater Commons |
0.05 |
0.00 |
N/H |
|
2 |
Carriage Courts, Phase 3 |
0.30 |
0.00 |
CONDOS |
|
3 |
The Retreat Apts & Condos, Phase 11 |
2.48 |
0.46 |
APT/CONDO |
|
4 |
Raymond Park, Sec. 1 |
0.83 |
0.00 |
N/S |
|
5 |
Harrison Place Apts |
0.36 |
0.00 |
APTS |
|
6 |
Whitaker Valley, Sec. 1-4 |
1.32 |
0.15 |
N/S |
|
7 |
Bershire, Sec. 2A |
0.62 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - July 2001
Summary of Leased Access Hours: July '01
Channel 76
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 7/1/01 - 7/1/01 |
1.5 |
0 |
0 |
1.5 |
| 7/2/01 - 7/8/01 |
3.5 |
0 |
0 |
3.5 |
| 7/9/01 - 7/15/01 |
4 |
0 |
0 |
4 |
| 7/16/01 - 7/22/01 |
3.5 |
0.5 |
0 |
4 |
| 7/23/01 - 7/30/01 |
4 |
0.5 |
1.5 |
6 |
| Grand Total |
16.5 |
1 |
1.5 |
19 |
Community Events & Sponsorships
July 2001
- Comcast was the presenting sponsor of the Fourth of July Fireworks Celebration and Patriotic Concert in Danville, Ind.
- Comcast sponsored the AAA All-Star Game and was the title sponsor of the Skills Competition at Victory Field, July 10-11.
- Comcast hosted a visit of Nickelodeon's "Aaron's Party" tour - featuring Aaron Carter - at the Verizon Wireless Music Center. One Comcast customer won backstage passes to meet the artist, was allowed to cut in line at concession stands all night, and was the first person allowed in the festival area.
- July 15 was "Comcast Pack the House Night" at the Arena Football League's Indiana Firebirds game. Comcast distributed 200 tickets to the games to three local charities, including the Children's Guardian Home for abused and neglected children.
- Comcast was a sponsor of the Indiana Black Expo Corporate Luncheon on July 19 at the RCA Dome. The annual luncheon is the State's largest, and Comcast Representative Mark Apple was seated at the head table with Indianapolis Mayor Bart Peterson, Governor Frank O'Bannon, and other dignitaries. Comcast arranged for ESPN's David Aldridge to present an award to NBA Hall of Famer Magic Johnson during the luncheon. Comcast partnered with Time Warner to demonstrate Digital Cable and High-Speed Internet modems throughout the three-day Expo.
- TNT premiered their original motion picture "James Dean" at an Indianapolis Southside theatre on July 26. Comcast was co-branded on all collateral material and had a presence at the event. Dean was a native of Indiana
|
Public Service Announcements
July 2001
-
The Festival Music Society "Early Music Festival" - 3334
-
Indiana Black Expo "Summer Celebration" - 52
-
Character Council of Indianapolis "Joy" - 995
-
Character Council of Indianapolis "Generosity" - 206
-
Jason Belser Foundation "Celebrity Softball" - 512
-
Rep. Mike Pence "Safety" - 4259
-
Second Helpings "Sara Moulton Live" - 10
Newsmakers
-
Angie Dye, Indy Parks - 15
-
Wade Lange, Indiana Health Industry Forum - 16
-
John Myrland, Indianapolis Chamber of Commerce - 15
-
Bob Schultz, Indianapolis Convention & Visitors Assn. - 17
-
Debbie Zipes, Bridges to Success - 16
-
Arthur Spriggs, Ruth Lilly YMCA Outdoor Center - 15
-
Dr. Ed Harlamert, M.D., Community Hospitals - 15
-
Tasker Day, Indy Jazz Fest - 3
-
Alpha Garrett, Indiana Black Expo - 9
-
Dick Wolfsie, WISH-TV - 14
-
Governor Frank O'Bannon - 13
-
Kelly Krauskopf, Indiana Fever - 14
-
Rozelle Boyd, City-County Council - 11
-
Dawn Czarnik, Prevent Blindness Indiana - 14
-
Scott Newman, Marion County Prosecutor - 14
-
Jim Shella #1, WISH-TV - 14
-
Jim Shella #2, WISH-TV - 14
-
Paul Cesielski, Indianapolis Police Dept. - 13 |
