Comcast Report
Subscriber Totals - January 2001
|
January 2001 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
118,906 |
114,667 |
113,368 |
|
Ending Subscribers |
117,926 |
113,581 |
112,271 |
|
Difference |
(980) |
(1,086) |
(1,097) |
Operator's Incoming Calls Report - January 2001
|
January 2001 |
Month |
Year-To-Date |
|
Total Calls Received |
56,891 |
56,891 |
|
Total Calls Handled |
54,948 |
54,948 |
|
# of Calls Answered in 30 Seconds or Less |
49,863 |
49,863 |
|
% of Calls Answered in 30 Seconds or Less |
90.75% |
90.75% |
|
# of Calls Abandoned After 30 Seconds |
3,743 |
3,743 |
|
% of Calls Abandoned After 30 Seconds |
6.58% |
6.58% |
|
Busy Rate |
1.60% |
1.60% |
|
Total Hours Staffed |
744 |
744 |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
7,732 |
7,732 |
|
Total Calls Handled |
7,299 |
7,299 |
Complaint Summaries - January 2001
|
Source of Complaint |
Executive Complaints |
BBB Complaints |
Cable Agency |
Overall Total |
| Damage |
1 |
|
1 |
2 |
| Billing |
|
|
11 |
11 |
| Collections Issue |
|
2 |
1 |
3 |
| Service |
|
|
5 |
5 |
| Installation |
1 |
|
5 |
6 |
| Customer Service |
|
|
1 |
1 |
| Rates |
|
|
|
0 |
| Advertisement |
1 |
|
1 |
2 |
| Online |
4 |
2 |
5 |
11 |
| Bury Drop |
|
|
5 |
5 |
| Programming |
|
|
4 |
4 |
| Post Wire |
|
|
|
0 |
| Unanswered |
0 |
0 |
0 |
0 |
| Total Complaints |
7 |
4 |
39 |
50 |
|
Average Time to Resolve |
3 days |
3 days |
5 days |
3.5 days |
| Overall Percentage |
14% |
8% |
78% |
100% | |
Service Interruption Report - January 2001
|
Reporting Period: 12/22/00 - 1/23/01 |
Month |
1st QTR 2001 |
|
Total # of Outages |
59 |
59 |
|
# of Planned Outages |
3 |
3 |
|
% of Planned Outages |
5% |
5% |
|
# of Unplanned Outages |
56 |
56 |
|
% of Unplanned Outages |
95% |
95% |
|
# of Subscribers Out |
4,051 |
4,051 |
|
Total Subscriber Outage Hours |
7,051 |
7,051 |
|
Total System Customer Hours |
93,397,392 |
93,397,392 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
118.93 |
118.93 |
|
Average Duration per Outage |
2.02 |
2.02 |
|
Average Customers per Outage |
69 |
69 |
Service Call Report - January 2001
|
Reporting Period: 12/22/00 - 1/23/01 |
Month |
1st QTR 2001 |
|
Total Service Calls Received |
2806 |
2806 |
|
Total Service Calls Scheduled |
2806 |
2806 |
|
Total Service Calls Completed |
2016 |
2016 |
|
Within 24 Hours |
1300 |
1300 |
|
% Within 24 Hours * |
64.5% |
64.5% |
|
Within 36 Hours |
1550 |
1550 |
|
% Within 36 Hours or by Customer Request After 36 Hours * |
99.8% |
99.8% |
|
After 36 Hours by Customer Request |
462 |
462 |
|
% After 36 Hours by Customer Request |
22.9% |
22.9% |
|
After 36 Hours, Not by Customer Request |
4 |
4 |
|
% After 36 Hours, Not by Customer Request * |
0.2% |
0.2% |
|
% of Subscriber Service Calls |
1.7% |
0.6% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - January 2001
|
Reporting Period: 12/22/00 - 1/23/01 |
Month |
1st QTR 2001 |
|
Total Installs Scheduled |
1799 |
1799 |
|
Total Installs Completed |
1122 |
1122 |
|
# Within 7 Days |
1122 |
1122 |
|
# After 7 Days by Customer Request |
0 |
0 |
|
(Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days.) |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - January 2001
|
# |
CONSTRUCTION LOCATION |
UNDERGROUND |
AERIAL |
|
|
1 |
Augusta Crossing, Sec. 2 |
0.26 |
0.00 |
N/S |
|
2 |
Wetherburn |
0.65 |
0.00 |
N/S |
|
3 |
Persimmon Ridge, Sec. 2 |
1.10 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - January 2001
Summary of Leased Access Hours: January '01
Channel 26
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 1/1/01 - 1/5/01 |
3 |
0 |
0 |
3 |
| 1/6/01 - 1/10/01 |
3 |
0 |
0 |
3 |
| 1/11/01 - 1/15/01 |
3.5 |
0 |
0 |
3.5 |
| 1/16/01 - 1/20/01 |
3.5 |
0 |
0 |
3.5 |
| 1/21/01 - 1/25/01 |
4.5 |
0 |
0 |
4.5 |
| 1/26/01 - 1/31/01 |
7.5 |
0 |
0 |
7.5 |
| Grand Total |
25 |
0 |
0 |
25 |
Events & Sponsorships
January 2001
-
Comcast is an Associate Sponsor of the Indianapolis Symphony Orchestra's "Young People's Discovery Concerts." The program allows the ISO to partner with six Marion County elementary schools. The initiative is designed to provide creative, child-centered curricula and resources to help teachers motivate all children to learn about music.
-
Comcast sponsored Lawrence Township Foundation's "Lunchtime Fanfare" January 19 at Lawrence North High School. Every teacher and administrator in Lawrence Township was treated to lunch and entertainment as a part of the program.
-
Comcast was a Bronze Sponsor of "Intro 2001," benefiting Mental Health Association in Marion County. The dinner was held January 31 at the Roof Ballroom. |
Public Service Announcements
January 2001
-
Alzheimer's Association "Family Album" - 1951
-
Character Council "Generosity" - 722
-
Character Council "Medal of Honor" - 842
-
Senator Evan Bayh #1 - 2950
-
Senator Evan Bayh #2 - 2871
-
Rep. Julia Carson - 2905
-
Children's Museum "Liberty Bell 7" - 1861
-
US Marine Corps, "Portrait" - 1967
Newsmakers
-
Mayor Bart Peterson - 6
-
Bill Soards, City-County Council - 36
-
Brian Bosma, State Representative - 5
-
Brian Williams, Tech Net - 6
-
Curt Smith, Hudson Institute - 41
-
Dale Shields, Ballet Internationale - 8
-
Gerry Bepko, IUPUI - 5
-
Jim Atterholt, State Representative - 35
-
Kay Crawford, Hudson Institute - 36
-
Maribeth Smith, Habitat for Humanity - 37
-
Mark Lee, Voices from the Heart - 6
-
Myles Brand #1, Indiana University - 37
-
Myles Brand #2, Indiana University - 37
-
Sally Otte, Year of the Volunteer - 7
-
Sgt. Tobin Orr, Toys for Tots - 7
-
Susan Brooks, Violence & Safety Impact Council - 36 |
