Comcast Report
Subscriber Totals - February 2001
|
February 2001 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
117,926 |
113,581 |
112,271 |
|
Ending Subscribers |
117,540 |
113,072 |
111,757 |
|
Difference |
(386) |
(509) |
(514) |
Operator's Incoming Calls Report - February 2001
|
February 2001 |
Month |
Year-To-Date |
|
Total Calls Received |
50,804 |
107,695 |
|
Total Calls Handled |
48,837 |
103,785 |
|
# of Calls Answered in 30 Seconds or Less |
43,510 |
93,373 |
|
% of Calls Answered in 30 Seconds or Less |
89.09% |
89.97% |
|
# of Calls Abandoned After 30 Seconds |
1,775 |
3,744 |
|
% of Calls Abandoned After 30 Seconds |
3.49% |
3.48% |
|
Busy Rate |
1.27% |
1.44% |
|
Total Hours Staffed |
672 |
1416 |
|
Online |
Month |
Year-To-Date |
|
Total Calls Received |
6,060 |
13,792 |
|
Total Calls Handled |
5,658 |
12,957 |
Complaint Summaries - February 2001
|
Source |
ESL |
BBB |
CA |
Total |
% |
|
Damage |
|
|
1 |
1 |
2% |
|
Billing |
|
|
9 |
9 |
20% |
|
Collections Issue |
|
1 |
2 |
3 |
7% |
|
Installation |
|
|
4 |
4 |
9% |
|
Service |
2 |
1 |
6 |
9 |
20% |
|
Customer Service |
|
|
1 |
1 |
2% |
|
Rates |
|
|
1 |
1 |
2% |
|
Advertisement |
|
|
2 |
2 |
4% |
|
Online |
3 |
|
5 |
8 |
18% |
|
Bury Drop |
|
|
|
0 |
0% |
|
Programming |
3 |
|
4 |
7 |
16% |
|
Post Wire |
|
|
0 |
0 |
0% |
|
Unanswered |
0 |
0 |
0 |
0 |
0% |
|
Total Complaints |
8 |
2 |
35 |
45 |
|
| Average Time to Resolve (days) |
1.4 |
1.5 |
2.4 |
1.766667 |
|
| Overall Percentage |
18% |
4% |
78% |
100% |
100% | | |
Service Interruption Report - February 2001
|
Reporting Period: 1/24/01 - 2/22/01 |
Month |
1st QTR 2001 |
|
Total # of Outages |
45 |
104 |
|
# of Planned Outages |
5 |
8 |
|
% of Planned Outages |
11% |
8% |
|
# of Unplanned Outages |
40 |
96 |
|
% of Unplanned Outages |
89% |
92% |
|
# of Subscribers Out |
3,590 |
7,641 |
|
Total Subscriber Outage Hours |
6,861 |
13,912 |
|
Total System Customer Hours |
84,628,800 |
89,013,096 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
78.85 |
197.78 |
|
Average Duration per Outage |
1.75 |
1.88 |
|
Average Customers per Outage |
80 |
74 |
Service Call Report - February 2001
|
Reporting Period: 1/24/01 - 2/22/01 |
Month |
1st QTR 2001 |
|
Total Service Calls Received |
2821 |
5627 |
|
Total Service Calls Scheduled |
2821 |
5627 |
|
Total Service Calls Completed |
1995 |
4011 |
|
Within 24 Hours |
1449 |
2749 |
|
% Within 24 Hours * |
72.6% |
68.6% |
|
Within 36 Hours |
1624 |
3174 |
|
% Within 36 Hours or by Customer Request After 36 Hours * |
100.0% |
99.9% |
|
After 36 Hours by Customer Request |
371 |
833 |
|
% After 36 Hours by Customer Request |
18.6% |
20.8% |
|
After 36 Hours, Not by Customer Request |
0 |
4 |
|
% After 36 Hours, Not by Customer Request * |
0.0% |
0.1% |
|
% of Subscriber Service Calls |
1.7% |
1.7% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - February 2001
|
Reporting Period: 1/24/01 - 2/22/01 |
Month |
1st QTR 2001 |
|
Total Installs Scheduled |
2818 |
4617 |
|
Total Installs Completed |
2102 |
3224 |
|
# Within 7 Days |
2102 |
3224 |
|
# After 7 Days by Customer Request |
0 |
0 |
|
(Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days.) |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - February 2001
|
# |
Construction Location |
Underground |
Aerial |
|
|
1 |
Buckliegh Estates |
0.27 |
0.00 |
N/S |
|
2 |
Killarney Hills, Sec. 6 |
0.05 |
0.00 |
N/S |
|
3 |
Glen Ridge, Sec. 1 |
1.11 |
0.00 |
N/S |
|
4 |
Glenn Woods, Sec. 4 |
0.97 |
0.00 |
N/S |
|
5 |
Harrison Place Apts |
1.08 |
0.00 |
APT |
|
6 |
Sonesta, Sec. 3 |
1.15 |
0.00 |
N/S |
|
7 |
Pawnee Ridge, Sec. 2 |
0.86 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - February 2001
Summary of Leased Access Hours: February '01
Channel 26
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 2/1/01 - 2/5/01 |
4.5 |
0 |
0 |
4.5 |
| 2/6/01 - 2/10/01 |
3.5 |
0 |
0 |
3.5 |
| 2/11/01 - 2/15/01 |
6.5 |
0 |
0 |
6.5 |
| 2/16/01 - 2/20/01 |
5 |
0 |
0 |
5 |
| 2/21/01 - 2/25/01 |
4 |
0 |
0 |
4 |
| 2/26/01 - 2/28/01 |
3 |
0 |
0 |
3 |
| Grand Total |
26.5 |
0 |
0 |
26.5 |
Community Events & Sponsorships
February 2001
-
Comcast sponsored the Indianapolis Urban League's Corporate Luncheon, February 5 at the Westin Hotel.
-
Comcast and several network affiliates presented Cable In the Classroom workshops during Warren Township Schools' In-Service Day, February 16 at Warren Central High School.
Public Service Announcements
February 2001
-
Indiana Sports Corporation, "World Police & Fire Games" - 3156
-
Alzheimer's Association "Family Album" - 1089
-
Character Council "Orderliness" - 320
-
Character Council "Generosity" - 227
-
Noble of Indiana "Evening in the Garden" - 1759
-
Senator Evan Bayh #1 - 2054
-
Senator Evan Bayh #2 - 2069
-
Rep. Julia Carson - 2054
-
US Marine Corps, "Portrait" - 1125
Newsmakers
-
Al Hubbard #1, A&E Industries - 22
-
Al Hubbard #2, A&E Industries - 22
-
Bill Soards, City Council - 4
-
Curt Smith, Hudson Institute - 4
-
David Kelley, Indianapolis Water Company - 20
-
Heidi Nightengale, Noble of Indiana - 21
-
Jim Atterholt, State Representative - 4
-
Kay Crawford, Hudson Institute - 4
-
Maribeth Smith, Habitat for Humanity - 3
-
Mark Walpole, Butler University - 22
-
Mike Ahern #1, WISH-TV - 20
-
Mike Ahern #2, WISH-TV - 21
-
Myles Brand #1, Indiana University - 4
-
Myles Brand #2, Indiana University - 4
-
Sara Sanders, Cystic Fibrosis - 22
-
Susan Brooks, Violence & Safety Impact Council - 3
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