Comcast Report
Subscriber Totals - August 2001
|
August 2001 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
119,649 |
113,421 |
112,080 |
|
Ending Subscribers |
119,235 |
112,711 |
111,360 |
|
Difference |
(414) |
(710) |
(720) |
Operator's Incoming Calls Report - August 2001
|
August 2001 |
Month |
QTR-To-Date |
|
Total Calls Received |
80,407 |
150,776 |
|
Total Calls Handled |
77,749 |
142,232 |
|
# of Calls Answered in 30 Seconds or Less |
68,398 |
122,788 |
|
% of Calls Answered in 30 Seconds or Less |
87.97% |
86.33 |
|
# of Calls Abandoned After 30 Seconds |
2,201 |
7156 |
|
% of Calls Abandoned After 30 Seconds |
2.74% |
4.75 |
|
Busy Rate |
2.03% |
6.27 |
|
Total Hours Staffed |
744 |
1488 |
|
Online |
|
QTR-To-Date |
|
Total Calls Received |
2,660 |
5946 |
|
Total Calls Handled |
2,606 |
5700 |
Complaint Summaries - August 2001
|
Source |
ESL |
BBB |
CA |
Total |
% |
|
Damage |
|
|
|
0 |
0% |
|
Billing |
1 |
|
14 |
15 |
21% |
|
Collections Issue |
|
|
|
0 |
0% |
|
Installation |
2 |
1 |
4 |
7 |
10% |
|
Service |
2 |
1 |
13 |
16 |
22% |
|
Customer Service |
|
|
5 |
5 |
7% |
|
Rates |
|
|
2 |
2 |
3% |
|
Advertisement |
|
|
2 |
2 |
3% |
|
Online |
2 |
|
6 |
8 |
11% |
|
Bury Drop |
1 |
1 |
15 |
17 |
23% |
|
Programming |
|
|
1 |
1 |
1% |
|
Post Wire |
|
|
|
0 |
0% |
|
Unanswered |
0 |
0 |
0 |
0 |
0% |
|
Total Complaints |
8 |
3 |
62 |
73 |
|
| Average Time to Resolve (days) |
1 |
1 |
1 |
1 |
|
| Overall Percentage |
11% |
4% |
85% |
100% |
100% | | |
Service Interruption Report - August 2001
|
Reporting Period: 7/25/01 - 8/22/01 |
Month |
3rd QTR 2001 |
|
Total # of Outages |
78 |
292 |
|
# of Planned Outages |
1 |
1 |
|
% of Planned Outages |
1% |
1% |
|
# of Unplanned Outages |
77 |
291 |
|
% of Unplanned Outages |
99% |
99% |
|
# of Subscribers Out |
5,039 |
22,631 |
|
Total Subscriber Outage Hours |
11,489 |
44,136 |
|
Total System Customer Hours |
80,125,920 |
87,443,964 |
|
Reliability % |
99.99% |
99.98% |
|
Total Duration Hours |
198.37 |
640.92 |
|
Average Duration per Outage |
2.54 |
2.07 |
|
Average Customers per Outage |
65 |
82 |
Service Call Report - August 2001
|
Reporting Period: 7/25/01 - 8/22/01 |
Month |
3rd QTR 2001 |
|
Total Service Calls Received |
4312 |
9798 |
|
Total Service Calls Scheduled |
2331 |
5225 |
|
Total Service Calls Completed |
2331 |
5225 |
|
Within 24 Hours |
1019 |
2840 |
|
% Within 24 Hours * |
43.7% |
62.9% |
|
Within 36 Hours |
1093 |
3352 |
|
% Within 36 Hours or by Customer Request After 36 Hours * |
93.1% |
99.2% |
|
After 36 Hours by Customer Request |
1078 |
1689 |
|
% After 36 Hours by Customer Request |
46.2% |
21.1% |
|
After 36 Hours, Not by Customer Request |
160 |
184 |
|
% After 36 Hours, Not by Customer Request * |
6.9% |
0.8% |
|
% of Subscriber Service Calls |
2.0% |
2.4% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - August 2001
|
Reporting Period: 7/25/01 - 8/22/01 |
Month |
3rd QTR 2001 |
|
Total Installs Scheduled |
3371 |
6947 |
|
Total Installs Completed |
2481 |
5063 |
|
# Within 7 Days |
2440 |
5019 |
|
# After 7 Days by Customer Request |
41 |
44 |
| (Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days. |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - August 2001
|
# |
Construction Location |
Underground |
Aerial |
|
|
1 |
Cameron Meadows, Sec. 1 |
1.07 |
0.50 |
N/S |
|
2 |
Eagle Trace Village, Sec. 2 |
0.59 |
0.00 |
N/S |
|
3 |
Eagle Trace Village, Sec. 3 |
0.86 |
0.00 |
N/S |
|
4 |
Quail Point @ Winding Ridge, Sec. 4 |
0.44 |
0.00 |
N/S |
|
5 |
Bridgeport Commons, Sec. 3A |
0.87 |
0.00 |
N/S |
|
6 |
Southern Ridge - Beech Grove |
0.67 |
0.00 |
N/S |
|
7 |
South Haven Condos |
0.66 |
0.00 |
CON |
|
8 |
Decatur Ridge, Sec. 2 |
0.81 |
0.00 |
U/G |
|
9 |
Kensington Commons, Sec. 3 |
0.95 |
0.00 |
N/S |
|
10 |
Greythorne, Sec. 2 |
0.58 |
0.00 |
N/S |
|
11 |
Wynbrooke, Sec. 9 |
0.79 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - August 2001
Summary of Leased Access Hours: August '01
Channel 76
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 7/30/01 - 8/5/01 |
2 |
0.5 |
1.5 |
|
| 8/6/01 - 8/12/01 |
3.5 |
0.5 |
14 |
|
| 8/13/01 - 8/19/01 |
9.5 |
7.5 |
1 |
|
| 8/20/01 - 8/26/01 |
9.5 |
6.5 |
1.5 |
|
| Grand Total |
24.5 |
15 |
18 |
57.5 | |
