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April 2001
Comcast Report
Subscriber Totals - April 2001
|
April 2001 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
117,683 |
113,069 |
111,763 |
|
Ending Subscribers |
118,127 |
113,360 |
112,052 |
|
Difference |
444 |
291 |
289 |
Operator's Incoming Calls Report - April 2001
|
April 2001 |
Month |
QTR-To-Date |
|
Total Calls Received |
56,966 |
56,966 |
|
Total Calls Handled |
55,744 |
55,744 |
|
# of Calls Answered in 30 Seconds or Less |
51,919 |
148,308 |
|
% of Calls Answered in 30 Seconds or Less |
93.14% |
266.05% |
|
# of Calls Abandoned After 30 Seconds |
743 |
743 |
|
% of Calls Abandoned After 30 Seconds |
1.30% |
1.30% |
|
Busy Rate |
0.30% |
0.30% |
|
Total Hours Staffed |
720 |
720 |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
4,424 |
4,424 |
|
Total Calls Handled |
4,283 |
4,283 |
Complaint Summaries - April 2001
|
Source |
ESL |
BBB |
CA |
Total |
% |
|
Damage |
|
1 |
2 |
3 |
3% |
|
Billing |
2 |
1 |
13 |
16 |
16% |
|
Collections Issue |
|
|
|
0 |
0% |
|
Installation |
12 |
|
2 |
14 |
14% |
|
Service |
5 |
1 |
3 |
9 |
9% |
|
Customer Service |
2 |
|
1 |
3 |
3% |
|
Rates |
|
|
6 |
6 |
6% |
|
Advertisement |
|
|
|
0 |
0% |
|
Online |
1 |
|
5 |
6 |
6% |
|
Bury Drop |
31 |
|
1 |
32 |
32% |
|
Programming |
|
|
2 |
2 |
2% |
|
Post Wire |
10 |
|
|
10 |
10% |
|
Unanswered |
0 |
0 |
0 |
0 |
0% |
|
Total Complaints |
63 |
3 |
35 |
101 |
|
| Average Time to Resolve (days) |
2 days |
1.5 day |
3 days |
2 days |
|
| Overall Percentage |
62% |
3% |
35% |
100% |
100% | | |
Service Interruption Report - April 2001
|
Reporting Period: 3/23/01 - 4/22/01 |
Month |
2nd QTR 2001 |
|
Total # of Outages |
63 |
167 |
|
# of Planned Outages |
9 |
17 |
|
% of Planned Outages |
14% |
10% |
|
# of Unplanned Outages |
54 |
150 |
|
% of Unplanned Outages |
86% |
90% |
|
# of Subscribers Out |
3347 |
10,988 |
|
Total Subscriber Outage Hours |
7216 |
21,128 |
|
Total System Customer Hours |
79,082,976 |
85,703,056 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
135.88 |
333.66 |
|
Average Duration per Outage |
2.16 |
1.97 |
|
Average Customers per Outage |
53 |
67 |
Service Call Report - April 2001
|
Reporting Period: 3/23/01 - 4/22/01 |
Month |
2nd QTR 2001 |
|
Total Service Calls Received |
3237 |
3237 |
|
Total Service Calls Scheduled |
3237 |
3237 |
|
Total Service Calls Completed |
2167 |
2167 |
|
Within 24 Hours |
1371 |
1371 |
|
% Within 24 Hours * |
63.3% |
63.3% |
|
Within 36 Hours |
1687 |
1687 |
|
% Within 36 Hours or by Customer Request After 36 Hours * |
99.7% |
99.7% |
|
After 36 Hours by Customer Request |
473 |
473 |
|
% After 36 Hours by Customer Request |
21.8% |
21.8% |
|
After 36 Hours, Not by Customer Request |
7 |
7 |
|
% After 36 Hours, Not by Customer Request * |
0.3% |
0.3% |
|
% of Subscriber Service Calls |
1.8% |
1.8% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - April 2001
|
Reporting Period: 3/23/01 - 4/22/01 |
Month |
2nd QTR 2001 |
|
Total Installs Scheduled |
3042 |
3042 |
|
Total Installs Completed |
2169 |
2169 |
|
# Within 7 Days |
2168 |
2168 |
|
# After 7 Days by Customer Request |
1 |
1 |
|
(Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days.) |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - April 2001
|
# |
Construction Location |
Underground |
Aerial |
|
|
1 |
Hidden Lakes Estates, Sec. 2 |
0.66 |
0.00 |
N/S |
|
2 |
Benjamin Square, Sec. 2 |
1.07 |
0.00 |
N/S |
|
3 |
Cedar Park, Sec. 2 |
1.00 |
0.00 |
N/S |
|
4 |
Links @ Winding Ridge, Sec. 3 |
0.52 |
0.00 |
N/S |
|
5 |
Spyglass Apartments |
0.75 |
0.02 |
APTS |
|
6 |
Bayhead Apartments |
1.18 |
0.00 |
APTS |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - April 2001
Summary of Leased Access Hours: April '01
Channel 26
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 4/1/01 - 4/5/01 |
6.5 |
0 |
0 |
6.5 |
| 4/6/01 - 4/10/01 |
10.5 |
0 |
0 |
10.5 |
| 4/11/01 - 4/15/01 |
11.5 |
0 |
0 |
11.5 |
| 4/16/01 - 4/20/01 |
4 |
0 |
0 |
4 |
| 4/21/01 - 4/25/01 |
7 |
0 |
0 |
7 |
| 4/26/01 - 4/30/01 |
5.5 |
0 |
0 |
5.5 |
| Grand Total |
45 |
0 |
0 |
45 |
Events and Sponsorships
April 2001
-
Comcast staged an event April 7 at Victory Field featuring "ESPN The Truck" and the five seniors from Indiana University's undefeated 1976 National Championship Basketball Team. Visitors were given a videotape of themselves doing "Sportscenter" and the former players signed autographs outside the truck.
-
Fox News Channel's Paula Zahn visited the city on April 17 to promote the network's launch on the Comcast system. Mrs. Zahn, hostess of FNC's "The Edge with Paula Zahn," spoke at a luncheon that also featured Congressman Dan Burton and Democratic State Chairman Robin Winston.
-
Comcast was a platinum sponsor (the highest level of sponsorship) of the Indianapolis Race for the Cure, April 21 at IUPUI. More than 25,000 participants raised more than $600,000 for the fight against Breast Cancer. The event is the city's largest fundraiser. This was the sixth consecutive year Comcast has sponsored the event.
-
Comcast sponsored the Rik Smits 3-on-3 basketball and soccer tournament on April 21. Proceeds from the tournament benefited STAR Alliance and the Partnership for Drug Free Youth.
-
Comcast sponsored an award on April 30 from Southport High School during the school's Sponsorship Appreciation Night. Comcast was a sponsor of the Southport Winter Guard Drill Team. |
Public Service Announcements
April 2001
-
Alzheimer's Association "Family Album" - 599
-
Character Council "Generosity" - 3173
-
Congressman Dan Burton "Education 1" - 190
-
Congressman Dan Burton "Education 2" - 207
-
Governor's Council on Disabilities "Wheelchair" - 278
-
Senator Evan Bayh "Education" - 209
-
Congressman Mike Pence "Education" - 216
-
Orchard Schools "In Bloom" - 989
-
Race for the Cure "Gold" - 4283
-
Race for the Cure "Melba" - 2133
-
Russian Festival "Tickets on Sale" - 1012
-
US Marine Corps "Family Portrait" - 621
Newsmakers
-
Mayor Bart Peterson #1 - 14
-
Mayor Bart Peterson #2 - 14
-
Bill Loveday, Clarian Health - 11
-
Carmen Teed, Race for the Cure - 12
-
Deb Hammel, Sertoma of East Indianapolis - 11
-
Dick Hoffert, Indianapolis Symphony Orchestra - 11
-
Governor Frank O'Bannon - 13
-
Howard Kellman, Indianapolis Indians - 13
-
Jean Paison, Second Helpings - 10
-
John Katzenberger, Indianapolis Business Journal - 14
-
Joan SerVass, Khrones and Colitis Foundation - 14
-
John Stehr, WTHR-TV - 14
-
Mike McDaniel #1, State Republican Party - 10
-
Mike McDaniel #2, State Republican Party - 11
-
Rick Hughes, Indianapolis Convention & Visitors Assn. - 13
-
Robin Winston #1, State Democratic Party - 11
-
Robin Winston #2, State Democratic Party - 11
-
Scott Jones, TechNet - 2
-
Steve Mattingly, Children's Health Institute - 12
-
Steve Pittman, STAR Alliance - 7
-
Tom Abernethy, Indiana University Basketball - 11
-
Yvonne Shaheen, Indianapolis Chamber of Commerce - 11 |
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