Comcast Report
Subscriber Totals - September 2000
|
September 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
118,444 |
115,140 |
113,889 |
|
Ending Subscribers |
119,053 |
115,176 |
113,892 |
|
Difference |
609 |
36 |
3 |
Operator's Incoming Calls Report - September 2000
|
Cable |
Month |
QTR-To-Date |
|
Total Calls Received |
57,650 |
179,880 |
|
Total Calls Handled |
55,988 |
176,177 |
|
# of Calls Answered in 30 Seconds or Less |
50,934 |
159,704 |
|
% of Calls Answered in 30 Seconds or Less |
90.97% |
90.65% |
|
# of Calls Abandoned After 30 Seconds |
1,423 |
3,844 |
|
% of Calls Abandoned After 30 Seconds |
2.47% |
2.14% |
|
Busy Rate |
1.05% |
1.28% |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
8,759 |
27,745 |
| Total Calls Handled |
8,327 |
26,638 |
Service Interruption Report - September 2000
|
Reporting Period: 8/25/00 - 9/25/00 |
Month |
3rd QTR 2000 |
|
Total # of Outages |
100 |
361 |
|
# of Planned Outages |
4 |
7 |
|
% of Planned Outages |
4% |
2% |
|
# of Unplanned Outages |
96 |
354 |
|
% of Unplanned Outages |
96% |
98% |
|
# of Subscribers Out |
6194 |
25211 |
|
Total Subscriber Outage Hours |
8680 |
40,481 |
|
Total System Customer Hours |
88,575,432 |
267,924,168 |
|
Reliability % |
99.99% |
99.98% |
|
Total Duration Hours |
161.00 |
609.07 |
|
Average Duration per Outage |
1.61 |
1.69 |
|
Average Customers per Outage |
62 |
70 |
Service Call Report - September 2000
|
Reporting Period: 8/25/00 - 9/25/00 |
Month |
3rd QTR 2000 |
|
Total Service Calls Received |
3453 |
10666 |
|
Total Service Calls Scheduled |
3453 |
10666 |
|
Total Service Calls Completed |
3194 |
9836 |
|
Within 24 Hours |
1473 |
4403 |
|
% Within 24 Hours |
46.1% |
44.8% |
|
Within 36 Hours |
2697 |
7866 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.7% |
99.6% |
|
After 36 Hours by Customer Request |
488 |
1930 |
|
% After 36 Hours by Customer Request |
15.3% |
19.6% |
|
After 36 Hours, Not by Customer Request |
9 |
40 |
|
% After 36 Hours Not by Customer Request |
0.3% |
0.4% |
|
% of Subscriber Service Calls |
2.7% |
8.3% | |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - September 2000
|
Reporting Period: 8/25/00 - 9/25/00 |
Month |
3rd QTR 2000 |
|
Total Installs Scheduled |
3459 |
10,175 |
|
Total Installs Completed |
3128 |
9232 |
|
# Within 7 Days |
3002 |
8932 |
|
# After 7 Days by Customer Request |
126 |
300 |
| (Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days.) |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - September 2000
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Decatur Ridge, Sec. 1 |
1.09 |
0.00 |
N/S |
| 2 |
Kensington Farms, Sec. 24 |
0.34 |
0.00 |
N/S |
| 3 |
Killarney Hills, Sec. 7 |
0.39 |
0.00 |
N/S |
| 4 |
Thompson Park, Sec. 4 |
1.19 |
0.00 |
N/S |
| 5 |
Governors Pointe, Sec. 2A |
0.38 |
0.00 |
N/S |
| 6 |
Crystal Lakes South |
1.21 |
0.18 |
N/S |
| 7 |
Ashland, Sec. 1 |
1.33 |
0.00 |
N/S |
| 8 |
Lighthouse Landing Apts, Build #3 |
0.33 |
0.00 |
APT |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - September 2000
Summary of Leased Access Hours: September '00
Channel 26
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 9/1/00 - 9/5/00 |
5.5 |
0.5 |
0.5 |
6.5 |
| 9/6/00 - 9/10/00 |
6.5 |
2 |
0 |
8.5 |
| 9/11/00 - 9/15/00 |
7 |
0 |
0 |
7 |
| 9/16/00 - 9/20/00 |
6.5 |
1 |
0 |
7.5 |
| 9/21/00 - 9/25/00 |
4.5 |
2 |
0 |
6.5 |
| 9/26/00 - 9/30/00 |
8 |
1.5 |
0 |
9.5 |
| Grand Total |
38 |
7 |
0.5 |
44.5 | |
Community Events & Sponsorships
September 2000
-
Comcast was the presenting sponsor of the Senator Dick Lugar Run/Walk September 16 at Butler University. It was the 4th consecutive year Comcast has sponsored the event.
-
Comcast was a Silver Sponsor of FIESTA Indianapolis September 16 at the American Legion Mall. Over 20,000 people attended the annual Hispanic Festival this year.
-
Comcast and MTV partnered September 30 at X-Fest, an all day music festival at Deer Creek Music Center. A volunteer group of Comcast employees and Indiana University students registered 353 young adults to vote as a part of the MTV "Choose or Lose" campaign. This was the second event at which Comcast and MTV registered Hoosiers to vote, and put us over 500 total people registered.
Public Service Announcements
September 2000
-
U.S. Air Force Reserves, "Hurricane Hunter" - 99
-
Indianapolis Marathon, "Register Now" - 1467
-
City of Indianapolis, "Traffic Safety" - 1006
-
United Way, "Gina" - 50
-
United Way, "John & Jesse" - 48
-
United Way, "Nikki & Diana" - 64
-
United Way, "Olivia & Catherine" - 87
-
United Way, "Rhonda" - 64
-
United Way, "Shannon" - 95
-
Indianapolis Urban Arts Council "Jazz and Arts Fest" - 892
-
Washington Township Schools "Back to School" - 1640
Newsmakers
-
Al Oaks, Indianapolis Chamber of Commerce - 29
-
Mayor Bart Peterson, City of Indianapolis - 29
-
Betty H. Wilson, Health Foundation of Indianapolis - 33
-
Carol Johnson, Christian Theological Seminary - 29
-
Craig Hintz, Warren Township Schools - 12
-
Dan Duncan, Community Service Council - 12
-
Dan Shepley, Homeless Foundation - 32
-
Debbie Zipes, Bridges to Success - 21
-
Diane Jackson, United Way - 12
-
Ed Bowes, Pike Township Schools - 12
-
Fred Kiss, Information & Referral Network - 13
-
Garland Elmore, IUPUI - 29
-
Lt. Gov. Joe Kernan, State of Indiana - 13
-
John Hay, CIRCL - 12
-
Margie Esteban-Gonzalez, Hispanic Center - 31
-
Mike Mover, Loop for Life - 13
-
Murph Damron, American Cancer Society - 13
-
Randy Tobias, United Way - 29
-
Senator Dick Lugar - 22
-
Timothy Hyland, Lawrence Township Schools - 13
-
Tom Costakis, MCCOY - 28
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