Comcast Report
Subscriber Totals - October 2000
|
October 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
119,053 |
115,176 |
113,892 |
|
Ending Subscribers |
118,861 |
114,826 |
113,531 |
|
Difference |
(192) |
(350) |
(361) |
Operator's Incoming Calls Report - October 2000
|
Cable |
Month |
QTR-To-Date |
|
Total Calls Received |
62,539 |
62,539 |
|
Total Calls Handled |
60,150 |
60,150 |
|
# of Calls Answered in 30 Seconds or Less |
54,196 |
54,196 |
|
% of Calls Answered in 30 Seconds or Less |
90.10% |
90.10% |
|
# of Calls Abandoned After 30 Seconds |
2,122 |
2,122 |
|
% of Calls Abandoned After 30 Seconds |
3.39% |
3.39% |
|
Busy Rate |
1.15% |
1.15% |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
9,167 |
9,167 |
| Total Calls Handled |
8,592 |
8,592 |
Service Interruption Report - October 2000
|
Reporting Period: 9/26/00 - 10/24/00 |
Month |
4th QTR 2000 |
|
Total # of Outages |
60 |
60 |
|
# of Planned Outages |
7 |
7 |
|
% of Planned Outages |
12% |
12% |
|
# of Unplanned Outages |
53 |
53 |
|
% of Unplanned Outages |
88% |
88% |
|
# of Subscribers Out |
4,150 |
4,150 |
|
Total Subscriber Outage Hours |
6,006 |
6,006 |
|
Total System Customer Hours |
82,727,256 |
82,727,256 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
84.95 |
84.95 |
|
Average Duration per Outage |
1.42 |
1.42 |
|
Average Customers per Outage |
69 |
69 |
Service Call Report - October 2000
|
Reporting Period: 9/26/00 - 10/24/00 |
Month |
4th QTR 2000 |
|
Total Service Calls Received |
2822 |
2822 |
|
Total Service Calls Scheduled |
2822 |
2822 |
|
Total Service Calls Completed |
2720 |
2720 |
|
Within 24 Hours |
1427 |
1427 |
|
% Within 24 Hours |
52.5% |
52.5% |
|
Within 36 Hours |
2211 |
2211 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
100.0% |
100.0% |
|
After 36 Hours by Customer Request |
509 |
509 |
|
% After 36 Hours by Customer Request |
18.7% |
18.7% |
|
After 36 Hours, Not by Customer Request |
2 |
2 |
|
% After 36 Hours Not by Customer Request |
0.1% |
0.1% |
|
% of Subscriber Service Calls |
2.3% |
2.3% | |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - October 2000
|
Reporting Period: 9/26/00 - 10/24/00 |
Month |
4th QTR 2000 |
|
Total Installs Scheduled |
3083 |
3083 |
|
Total Installs Completed |
2726 |
2726 |
|
# Within 7 Days |
3652 |
3652 |
|
# After 7 Days by Customer Request |
74 |
74 |
| (Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days.) |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - October 2000
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Southern Ridge sec 1 |
0.42 |
0.00 |
NS |
| 2 |
Wildcat Run sec 7 |
0.70 |
0.00 |
NS |
| 3 |
Maple Grove sec 1 |
0.99 |
0.02 |
NS |
| 4 |
Clearvista Townhomes |
0.12 |
0.00 |
CON |
| 5 |
Timberline sec 5 |
0.54 |
0.00 |
NS |
| 6 |
Arapaho Pointe @ Southern Dunes |
1.07 |
0.00 |
NS |
| 7 |
Franklin Gardens, sec 3 |
0.81 |
0.00 |
NS |
| 8 |
Orchard valley Farms, sec 2B |
0.45 |
0.00 |
NS |
| 9 |
Grand Oaks Apts |
0.69 |
11.00 |
APT |
| 10 |
Buck Creek sec 3 |
0.64 |
0.00 |
NS |
| 11 |
Moeller Estates sec 1 |
0.64 |
0.01 |
NS |
| 12 |
Morningside sec 2 - node 3 |
0.09 |
0.00 |
NS |
| 13 |
Morningside sec 2 - node 5 |
0.87 |
0.05 |
NS |
| 14 |
Augusta Crossing sec 1 |
0.30 |
0.09 |
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - October 2000
Summary of Leased Access Hours: October '00
Channel 26
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 10/1/00 - 10/5/00 |
5 |
0.5 |
0 |
5.5 |
| 10/6/00 - 10/10/00 |
3 |
0 |
0 |
3 |
| 10/11/00 - 10/15/00 |
4.5 |
0 |
0 |
4.5 |
| 10/16/00 - 10/20/00 |
4.5 |
0 |
0 |
4.5 |
| 10/21/00 - 10/25/00 |
5.5 |
0 |
0 |
5.5 |
| 10/26/00 - 10/31/00 |
3.5 |
0 |
0 |
3.5 |
| Grand Total |
26 |
0.5 |
0 |
26.5 |
Community Events & Sponsorships
October 2000
- Comcast was a media sponsor of the Indianapolis Chamber of Commerce's "Hobnob: An Election Showcase" event at Union Station on October 5. It was the second consecutive year Comcast sponsored the event, which allows attendees the opportunity to mingle with, and hear speeches by candidates on Marion County ballots.
- Comcast is a sponsor of the "Liberty Bell 7" exhibit at the Children's Museum. The event opened to the public October 6 and runs through January 7, 2001. Comcast customers who present their bill at the door get a discount on admission through November 20.
- Comcast was the media sponsor of the Indianapolis Marathon, held October 7 on the grounds of Historic Ft. Harrison.
- On October 21-22, Comcast was the presenting sponsor of "Dressage at Sweet Charity Farms," a horse show benefiting Camp Riley. In addition to promoting the event on our cable system, Comcast presented a check for $5000 directly to Camp Riley at the event.
- Comcast was the media sponsor of "Buddy Walk 2000," an event benefiting the Indiana Down's Syndrome Society. The walk was held October 28 at Military Park.
- On October 29, Comcast sponsored the Hispanic Center's "Day of the Dead" festival at the Indianapolis Art Center. Comcast was a cash and in-kind sponsor of the festival.
|
Public Service Announcements
October 2000
-
Marion County Clerk "Jeanette Lee" - 395
-
Marion County Clerk "Indiana Blast" - 412
-
NCAA "Mfume Voter" - 428
-
Children's Museum "Liberty Bell 7" - 315
-
Indiana Dressage Society "Sweet Charity Farms" - 4023
-
Indiana Down's Syndrome "Buddy Walk" - 1249
-
Indianapolis Marathon "Register" - 4274
-
U.S. Air Force Reserves "Hurricane Hunter" - 124
-
United Way "Karrianna" - 472
-
United Way "Russell" - 470
-
United Way "Carcelia" - 42
-
United Way "Virginia" - 103
-
United Way "Gina" - 58
-
Washington Township Schools "Report Cards" - 1588
-
Hispanic Festival "Day of the Dead" - 2848
Newsmakers
-
Hikmet Kutlu, Clarian Health - 36
-
Rhonda Crook, Indiana Dressage Society - 32
-
Dr. Suellen Reed, Superintendent of Public Instruction - 50
-
Ralph Reiff, St. Vincent Sports Medicine - 50
-
Jeff Sparks, Heartland Film Festival - 51
-
Mayor Bart Peterson, City of Indianapolis - 66
-
Willis Johnson, MCCOY - 51
-
Margie Esteban Gonzalez, Hispanic Center - 15
-
Duncan Scheidt, Indiana Historical Society - 51
-
Governor Frank O'Bannon, State of Indiana - 51
-
Garland Elmore, IUPUI - 16
-
Al Oak, Indianapolis Chamber of Commerce - 16
-
Carol Johnson, Christian Theological Seminary - 15
-
Randy Tobias, United Way - 15
-
Betty Wilson, Health Foundation of Indianapolis - 15
-
Dan Shepley, Homeless Foundation - 15 |
