Comcast Report
Subscriber Totals - November 2000
|
November 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
118,861 |
114,826 |
113,531 |
|
Ending Subscribers |
118,596 |
114,440 |
113,134 |
|
Difference |
(265) |
(386) |
(397) |
Operator's Incoming Calls Report - November 2000
|
Cable |
Month |
QTR-To-Date |
|
Total Calls Received |
57,223 |
119,762 |
|
Total Calls Handled |
54,030 |
114,180 |
|
# of Calls Answered in 30 Seconds or Less |
47,128 |
101,324 |
|
% of Calls Answered in 30 Seconds or Less |
87.23% |
88.74% |
|
# of Calls Abandoned After 30 Seconds |
2,850 |
4,972 |
|
% of Calls Abandoned After 30 Seconds |
4.98% |
4.15% |
|
Busy Rate |
1.30% |
1.26% |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
8,039 |
17,206 |
| Total Calls Handled |
7,402 |
15,994 |
Service Interruption Report - November 2000
|
Reporting Period: 10/25/00 - 11/22/00 |
Month |
4th QTR 2000 |
|
Total # of Outages |
52 |
112 |
|
# of Planned Outages |
7 |
14 |
|
% of Planned Outages |
13% |
12.5% |
|
# of Unplanned Outages |
45 |
98 |
|
% of Unplanned Outages |
87% |
87.5% |
|
# of Subscribers Out |
3,650 |
7,800 |
|
Total Subscriber Outage Hours |
6,780 |
12,786 |
|
Total System Customer Hours |
82,542,816 |
82,635,036 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
82.60 |
167.55 |
|
Average Duration per Outage |
1.59 |
1.50 |
|
Average Customers per Outage |
70 |
69.7 |
Service Call Report - November 2000
|
Reporting Period: 10/25/00 - 11/22/00 |
Month |
4th QTR 2000 |
|
Total Service Calls Received |
2740 |
5562 |
|
Total Service Calls Scheduled |
2740 |
5562 |
|
Total Service Calls Completed |
2554 |
5274 |
|
Within 24 Hours |
1415 |
2842 |
|
% Within 24 Hours |
55.4% |
53.9% |
|
Within 36 Hours |
2212 |
4423 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
100.0% |
100% |
|
After 36 Hours by Customer Request |
342 |
851 |
|
% After 36 Hours by Customer Request |
13.4% |
16.1% |
|
After 36 Hours, Not by Customer Request |
0 |
2 |
|
% After 36 Hours Not by Customer Request |
0.0% |
0.04% |
|
% of Subscriber Service Calls |
2.2% |
2.21% | |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - November 2000
|
Reporting Period: 10/25/00 - 11/22/00 |
Month |
4th QTR 2000 |
|
Total Installs Scheduled |
2992 |
6075 |
|
Total Installs Completed |
2621 |
5347 |
|
# Within 7 Days |
2612 |
5264 |
|
# After 7 Days by Customer Request |
9 |
83 |
| (Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days.) |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - November 2000
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Eagle Trace Village, Sec 1A |
0.62 |
0.00 |
N/S |
| 2 |
Sonesta, Sec 1 & 2 |
0.83 |
0.00 |
N/S |
| 3 |
Lawrence Lakes, Sec 3 |
0.50 |
0.00 |
N/S |
| 4 |
Wynbrook, Sec 7 |
0.78 |
0.00 |
N/S |
| 5 |
Valley Ridge @ Heartland Crossing, 1 |
1.35 |
0.00 |
N/S |
| 6 |
Edenwilde, Sec 1 |
0.85 |
0.00 |
N/S |
| 7 |
Ridgecreek @ Heartland Crossing, 1 & 2 |
1.04 |
0.00 |
N/S |
| 8 |
Sycamore Springs, Sec E3 & E4 |
0.42 |
0.00 |
N/S |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - November 2000
Summary of Leased Access Hours: November '00
Channel 26
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 11/1/00 - 11/5/00 |
4 |
0 |
0 |
4 |
| 11/6/00 - 11/10/00 |
6 |
0 |
0 |
6 |
| 11/11/00 - 11/15/00 |
8 |
0 |
0 |
8 |
| 11/16/00 - 11/21/00 |
6.5 |
0 |
0 |
6.5 |
| 11/22/00 - 11/26/00 |
7 |
0 |
0 |
7 |
| 11/27/00 - 11/30/00 |
8 |
0 |
0 |
8 |
| Grand Total |
39.5 |
0 |
0 |
39.5 | |
Community Events & Sponsorships
November 2000
-
Comcast sponsored the Bands of America National Competition at the RCA Dome November 11, and the downtown Fireworks Show held the night before the competition.
-
Comcast and Romance Classics presented a $500 check to Shawn Tabor, founder of the People's Burn Foundation, during the Indianapolis Star's Women's Expo November 12 at the Convention Center. Shawn was the winner of our local "Cool Women" promotion, recognizing ordinary women who lead extraordinary lives. Former Miss America and Hollywood Celebrity Mary Ann Mobley presented the award in behalf of Comcast and Romance Classics.
-
On November 16, Comcast won an award from the Indiana Cable Telecommunications Association recognizing our "Newsmakers" program as the state's best cable-produced Community Affairs Series.
Public Service Announcements
November 2000
-
United Way "Russell" - 769
-
United Way "Karrianna" - 772
-
Children's Museum "Liberty Bell 7" - 5239
-
NAACP "Mfume Voter" - 546
-
Marion County Clerk "Blast" - 549
-
Marion County Clerk "Jeanette Lee" - 583
-
Marion County Clerk "Derek Daly" - 299
-
Bands of America "Nationals" - 839
-
Bands of America "Fireworks" - 430
-
Character Council "Medal of Honor" - 2308
-
Christamore House "Tree Spree" - 1158
Newsmakers
-
Larry O'Connor, United Way - 45
-
Tracey Horth Krueger, Domestic Violence Network - 45
-
Sherri Massa, Dress for Success - 45
-
Janet Daniels, Seeds of Hope - 45
-
Shawn Tabor, People's Burn Foundation - 45
-
Jan Bates, United Christmas Service - 45
-
Terry Thompson, Wayne Township Schools - 42
-
Allison Luthe, Family Strengthening Summitt - 28
-
Mike Alley, Celebrating Catholic School Values - 30
-
Scott McCormick, Bands of America - 14
-
Ralph Reiff, St. Vincent's Sports Medicine - 10
-
Frank O'Bannon, Governor - 9
-
Duncasn Scheidt, Indiana Historical Society - 9
-
F. Willis Johnson, MCCOY - 9
-
Mayor Bart Peterson, City of Indianapolis - 9
-
Jeff Sparks, Heartland Film Festival - 9
-
Dr. Suellen Reed, Superintendent of Public Instruction - 9
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